GENERAL RULES

Tickets are personal and non-transferable.
No reservation changes, cancellations, or refunds are allowed after the scheduled departure time.
Passengers must present the credit card used for purchase at check-in (when obtaining the boarding pass at the port).
Passengers must comply with onboard regulations and the captain’s instructions.
Passengers must arrive at the port at least 1 hour before departure. Passengers with vehicles must be at the port at least 90 minutes before departure and report to the Makri Check-in offices. Makri closes check-in 20 minutes before departure.
The seller reserves the right to make any changes to the schedule.
Any disputes regarding transportation will be resolved in Fethiye Courts under the applicable tariff conditions and Turkish laws and regulations.
Due to adverse weather or unforeseen circumstances beyond the seller’s control, trips may be canceled, changed, or extended. The seller is not responsible for any expenses, including transportation, accommodation, or food costs, resulting from such delays or cancellations.
Women beyond six months of pregnancy are not permitted to travel on our ferries for safety reasons.
The seller is not liable for any injury, death, damage, or loss of vehicles, luggage, or personal belongings unless proven in a court of law to have resulted from the seller’s negligence or fault. The seller is also not liable for incidents caused by terrorism, riots, civil war, natural disasters, adverse sea and weather conditions, or malicious acts by third parties.
The carrier is not responsible for passengers’ lost belongings onboard.
The ticket price covers only transportation between the departure and arrival ports. Tickets are only valid for the specified route and cannot be changed. Additional services are not included unless explicitly stated otherwise.
If payment is made in a currency different from the listed ticket price, the exchange rate of the Central Bank at the time of electronic ticket purchase will be applied.
Seat numbers are not guaranteed onboard.
Greece does not require a visa for Green and Grey Passport holders.
Ordinary passport holders must have a valid Schengen Visa for the journey.
Turkish citizens with a Northern Cyprus (TRNC) entry stamp in their passport cannot travel to Greece with that passport.
It is dangerous and prohibited to board or disembark the ferry before the ramp is fully lowered and the ferry staff has given clearance.
If a passenger behaves in a manner that endangers the ferry, any person, or property, interferes with the crew’s duties, disregards crew instructions, or causes reasonable complaints from other passengers, the seller may take necessary measures, including restraining the passenger, to prevent further disruptive behavior.
Passengers must remain seated during departure and docking maneuvers and comply with all onboard safety announcements. The seller is not responsible for injuries or material damages resulting from non-compliance.
The seller is liable for damage to passengers or luggage only if caused by the seller’s fault. If the passenger is partially responsible, the seller’s liability may be reduced or eliminated according to legal regulations.
The seller is not responsible for damage to fragile or perishable items, money, jewelry, precious metals, silverware, securities, valuable papers, passports, or other identification documents in passengers’ luggage.
If a passenger’s age, mental, or physical condition poses a risk, the seller is not liable for any resulting illness, injury, disability, or death due to these conditions or their worsening.
To facilitate check-in at the port, passengers should print their online ticket confirmation.
Passengers with one-way tickets may be required to purchase a return ticket if entry to Greece is denied.
Passengers denied entry to Turkey with a one-way ticket must purchase a return ticket.
The passenger confirms that their passport does not contain a Northern Cyprus (TRNC) stamp and agrees to personally pay any fines imposed by Greece if they attempt to travel with such a passport. If any administrative penalty is imposed on the seller, the passenger agrees to compensate the seller, including a penalty fee of at least €5,000.
The passenger confirms that there are no restrictions on their passport, visa, residence permit, or other travel documents preventing entry into Greece. If any issue arises, the passenger agrees to personally pay any fines imposed by Greece.
For round-trip tickets covering different seasons, the departure date’s seasonal price will apply.

REFUSAL AND LIMITATION OF TRANSPORTATION

The Seller may refuse to transport the passenger and/or the passenger’s baggage for security reasons or at its discretion in the following or similar cases:

If the passenger’s behavior, age, or mental or physical condition,
Requires special assistance from the Seller,
Causes discomfort or objections from other passengers or poses any risk or danger to other persons or property,
If the passenger’s failure to comply with the Seller’s instructions makes such refusal necessary,
If the passenger refuses security screening,
If passengers arrive at the boarding terminal under the influence of intoxicating substances and/or drugs in a manner that affects the safety and comfort of other passengers and the voyage.

Passengers whose transportation is refused will not be refunded their ticket price by the Seller, nor will any compensation be paid under any circumstances.

ITEMS NOT ACCEPTED AS BAGGAGE

The transportation of firearms and ammunition, except those used for hunting and sporting purposes, is prohibited as baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as registered baggage to the extent they comply with carrier regulations. Firearms must be unloaded, with their safety engaged, and appropriately packaged.
The Seller may refuse to transport any item as baggage due to its size, shape, weight, or nature.
If baggage is not placed in suitcases, bags, or other suitable containers in a manner that ensures safe transportation with normal care, the Seller may refuse to transport it.
Unless otherwise agreed, the passenger is not required to pay any fee other than the transportation fee for baggage that can be carried onboard by hand at once under the transportation contract. During the voyage, the passenger may only keep one suitcase or handbag with them. Any additional baggage will be recorded by the ship’s personnel and stored securely. The passenger may not carry fragile or perishable items, money, jewelry, precious metals, silverware, securities, or other valuable commercial papers, passports, or other identification documents or samples inside registered baggage. The Carrier shall not be held liable for any loss or damage arising from the presence of such items inside the baggage. The passenger cannot claim compensation from the Carrier for lost baggage. In accordance with international regulations, TILOS reserves the right to “Refuse Transportation” for items not accepted as baggage. The customer’s compensation claims related to the refusal of transportation are invalid.
Upon arrival at the destination port, passengers may collect their baggage only after all baggage has been unloaded from the ship onto the dock.
Prohibited substances such as drugs are strictly not transported. If their transportation is detected, full responsibility lies with the Carrier.

TRANSPORTATION OF ANIMALS

1 – Animals such as dogs (excluding dangerous breeds such as American Pitbull Terrier, American Staffordshire Terrier, Bull Terrier, Staffordshire Bull Terrier, Japanese Tosa, Dogo Argentino, Doberman, Rottweiler) and cats, which have a valid vaccination and health certificate, entry permits, and other documents required by Greece, may be accepted for transportation, provided that prior agreement is reached with the seller.

2 – The acceptance of animal transportation is subject to the passenger assuming full responsibility for the animal. The seller shall not be liable for the death, illness, delay, loss, or injury of the animal due to its entry into or transit through Greece being denied, nor for any financial or moral expenses and damages that may arise from these circumstances.

BEHAVIOR ON BOARD

The passenger is required to comply with all orders of the captain regarding order on the ship. If the passenger behaves in a manner that endangers the ship, any person, or property, obstructs the crew from performing their duties, fails to comply with the crew’s instructions, or causes reasonable objections from other passengers, TILOS and the crew may take any necessary measures to prevent such behavior, including restraining the passenger if needed.

For any reason, in accordance with international regulations, the captain of the ship reserves the right to “Refuse Transportation” of the passenger, vehicle, and cargo. The passenger acknowledges in advance that they may be denied boarding based on the decision of the ship’s crew and that no compensation claims against TILOS or the ship’s crew regarding such refusal shall be valid.

TERMS OF USE

By visiting Makri Travel or purchasing a ticket, you are deemed to have explicitly accepted the terms of use of this site, the privacy policy, and all laws, regulations, and legislation related to the use of the website.

Definitions:

“Makri Travel”:
\nRefers to Renar Turizm Otomotiv İnşaat Rent A Car Sanayi ve Ticaret Anonim Şirketi, www.makritravel.com, the online ticket service, and all content related to Makri Travel’s online sales services provided through any similar electronic platform.

“User”:
\nRefers to the person visiting Makri Travel and/or purchasing a ticket.

“Service”:
\nRefers to the process of purchasing a ticket through Makri Travel.

Makri Travel Terms of Use

General Information

When you visit the Makri Travel website, certain general, non-personal information about your visit may be collected and recorded. This information may include the time and duration of your visit, the pages viewed on the site, and details about the website you visited immediately before accessing our site. This data is used solely to measure site activity and generate ideas for improving our website.

Personal Information

When purchasing a ticket through the Makri Travel website, some of your personal data may be recorded.

If you choose to share this information with us by providing your consent, it will only be shared with the ferry company and other necessary institutions required for your trip. It will not be shared with any other individuals or companies. Additionally, the information you share with Makri Travel will be used solely to provide news and events relevant to your interests and to keep you informed about updates and events on our website.

For detailed information on the protection of personal data, please refer to our KVKK Disclosure Statement and Privacy Policy.

Right to Make Changes

As the owner of the website, we reserve all rights to edit, use, and transfer the materials found on the website. We also reserve the right to improve or modify information, services, products, and other materials or to terminate the website at any time without prior notice. Additionally, we may modify these Terms of Use at any time. Any changes will take effect once the revised Terms are published on the website. By continuing to access or use the website, you are deemed to have accepted the modified Terms.

Last update: 03/10/2025
\nSource: https://www.makritravel.com/general-rules

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