An internship at Ferryscanner is more than just a look into the world of ferry travel – it’s a journey of skill development, personal growth, and a chance to thrive in a collaborative, fun environment. Through insights shared by our most recent group of interns, we can gain a deeper understanding of how this experience builds a foundation for a successful career.
Building Core Skills in a Dynamic Environment
Ferryscanner’s internship program encourages interns to develop essential skills in a high-paced, real-world setting. This year’s interns highlighted how the experience taught them to balance tasks individually and collaboratively and manage all types of clients both online and in person. This kind of exposure is vital for developing resilience and adaptability, two key qualities that carry over into any future employment role.
From managing multiple tasks simultaneously to learning the finer points of customer service, the interns appreciated the hands-on experience. One intern noted that they developed patience and multitasking skills, allowing them to handle even the busiest days. Many interns shared that they learned to take personal responsibility in their work, which not only helped them fulfill their tasks but also allowed them to ease the workload of senior agents.
Team Spirit and a Supportive Culture
Teamwork is at the heart of Ferryscanner’s environment. Our 2024 interns praised the supportive office culture, where collaboration and mutual respect made even the challenging days enjoyable. One intern shared how they valued the healthy and friendly atmosphere in the office, noting that all of the colleagues were always ready to help. This spirit of support extended beyond tasks, as leader agents and senior members were approachable and offered guidance. This fostered a learning culture, allowing interns to grow alongside their mentors.
Ferryscanner interns also developed communication skills. They learned how to convey ideas effectively within their own teams, and how to interact with a variety of clients in a respectful and supportive way. This experience cultivated confidence and the ability to work toward shared goals with people from diverse backgrounds.
Customer Service and Professionalism
A core focus of the Ferryscanner internship was customer service, where interns gained practical experience managing real-time client requests and adapting to specific client needs. They learned how to handle all types of client situations with patience and professionalism, as well as the importance of structure and clarity in communication, particularly when addressing complex issues.
Interns also gained hands-on experience with industry-specific booking systems, including Certus and Liknoss, which are essential tools in the travel industry. These systems, combined with the opportunity to understand the operations of ferry companies, gave interns a comprehensive view of the customer service side of travel. One specific intern highlighted how working with these tools provided a solid foundation for understanding the full scope of a travel agency’s responsibilities. There’s often so much more going on behind the scenes than a customer would ever realize!
Personal Growth
Beyond technical skills, the internship fostered significant personal growth. Interns frequently mentioned the patience they developed, not only with their clients but also with themselves as they navigated new challenges. Managing difficult clients taught them the importance of maintaining composure under pressure, a skill they anticipate will benefit them in any professional setting.
They also gained valuable insights into managing stress and learned to focus on solutions rather than setbacks. This growth in self-confidence and stress management is a testament to the internship’s supportive environment. One intern shared that the experience taught them to handle stressful situations more calmly, allowing them to focus on solving problems effectively.
Practical Knowledge That Lasts
Ferryscanner’s internship offers a mix of technical and interpersonal skills, creating a well-rounded experience that prepares interns for the professional world. Interns leave Ferryscanner with knowledge of booking systems, communication skills, and time management techniques that they know will be useful in future roles. This year, many interns shared how they better understood the importance of time management and prioritizing tasks, skills that will be essential as they move into their careers.
This internship provided everyone with an opportunity to bridge the gap between academic knowledge and practical experience, paving the way for future success.
A Stepping Stone to a Bright Future
Whether it was learning to handle multiple ferry ticket requests during peak season, developing a customer-focused approach, or working with a team that encourages personal and professional growth, Ferryscanner’s internship offers a dynamic and rewarding experience. It’s more than just an internship; it’s a stepping stone to a successful career in the travel industry and beyond. For university students looking to make a meaningful impact while learning every day, Ferryscanner is the ideal environment.
Want to be part of our next group of interns? Check here to learn how to apply. We look forward to hearing from you!