Frequently Asked Questions
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Manage Your Booking
Cancel Your Booking
Did your plans change? Keep track of how much time is left to cancel your trip.
Request Invoice
Need an invoice instead of a receipt? Request one instantly and get it online.
Convert Your Tickets To Open Dated
Want more travel flexibility? Converting your tickets to open dated means they can be used later with the same ferry company.
All Categories
Customer Support
2 articles
Discounts & Special Offers
32 articles
Children & Pets
3 articles
Force majeure Cases, Ferry Strikes & Bad Weather Conditions
3 articles
Payment, Privacy and Data Security
9 articles
Luggage and Large Equipment
2 articles
Travelling By Ferry
15 articles
Your Tickets
20 articles
Central Agencies
42 articles
Cancellations & Changes
6 articles
Hi there! How can we help you?
On this page, you can find the answers to our most frequently asked questions.
Type your keyword(s) in the search bar or browse through the listed topics.
If you still can’t find what you’re looking for, get in touch with us directly via chat or by sending an email. Just hit the Contact button below!
However, please keep in mind that if you have an ad blocker enabled on your web browser, the chatbot may not function properly. You can also reach us via WhatsApp, Google Messages, Instagram Direct Message, or Facebook Messenger.
The Ferryscanner Customer Support team is available Monday through Friday from 9:00 to 19:00.
We’re always happy to assist past, present, and future ferry passengers.
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