If a delay or cancellation occurs, we will notify you as soon as we receive updates from the ferry operator and help you find the best alternative route for your travel plans. However, in rare instances, the ferry company may fail to inform us of schedule changes in time. If this happens, you might receive direct communication from the ferry company via email or SMS, provided your contact details are correct. This is particularly common with last-minute changes.
We understand how frustrating such situations can be and are committed to finding the most convenient solution for you.
If your ferry is canceled by the company and you have not used your tickets, you are eligible for a full refund. Alternatively, the ferry company may offer a replacement trip to the same destination at no extra cost. If the alternative does not suit your plans, we can request a full refund on your behalf.
If your ferry is delayed, we will file a claim with the ferry company based on the length of the delay.
Rest assured, our team will do everything possible to assist you and make the process as smooth and stress-free as possible.
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