Your Tickets

Here is everything you need to know about getting your ferry tickets, including all the available options and what to do if they get lost before departure.

Does Ferryscanner have an app?

Absolutely! The Ferryscanner app is available for both iOS and Android, making ferry bookings faster and more convenient. Where to download:

Ferryscanner App: visit our dedicated page to download both versions
App Store - Download for iOS
Google Play - Dowload for Android

Plan your ferry trips on the go - quick, easy, and stress-free! 🚢📱

How does the Digital Disability Card impact ferry travel?

The Digital Disability Card simplifies ferry travel for people with disabilities (PWD) by granting special discounts and privileges. By presenting this card, passengers can verify their disability rate and qualify for discounted ferry tickets.

Types of Greek Digital Disability Cards for Ferry Travel

Printable Document: A physical copy similar to vaccination certificates, displaying the disability scale with specific symbols.
Digital Form (Gov.gr Wallet): A mobile version accessible via the Gov.gr Wallet app, providing instant access.
Plastic Digital Card: A future option, not yet available.

Understanding the Disability Symbols

The Digital Disability Card does not contain sensitive personal data but indicates the disability rate and whether a companion is required. The disability scales are:

I (50%-66%)
II (67%-79%)
III (80% or more) (Eligible for ferry discounts)

Companion Benefits

If the card displays an S symbol, it means the holder requires a companion, who is also entitled to the same ticket discounts. This applies to passengers with a III symbol who need an escort for ferry travel. The Digital Disability Card ensures greater accessibility, discounts, and convenience for ferry travelers with disabilities. For more details, visit the Gov.gr app or contact our customer support via live chat, Facebook, Instagram, or email at info@ferryscanner.com.

Can I make a booking from the Ferryscanner office?

Yes, you can make a new booking at the Ferryscanner office. Also, if you have already booked online and wish to have a physical ticket, you can come to our offices and we'll print it out for you. There will be no extra charges for these services.

How can I purchase a travel voucher for ferry tickets?

Buying a travel voucher for ferry tickets is simple and flexible. Here’s how it works:

Visit Our Website or Contact Customer Support – Go to the Ferryscanner website and use the live chat feature or reach out via social media for assistance. If the chat icon isn’t visible, check if an ad blocker is active.
Select the Voucher Value – Choose the voucher amount based on the trip cost or the recipient’s potential travel plans.
Make the Payment – Complete your purchase using a credit or debit card, and the voucher will be emailed to you.
Redeem the Voucher – When booking a ferry on Ferryscanner, enter the voucher code at checkout. Check the expiration date and any applicable restrictions.

For any questions or assistance, our Customer Support Team is happy to help!

What is the ticket delivery cost?

The cost of ferry ticket delivery depends on the destination:

Within Athens: €3.50
Other areas in Greece: €4 – €8
International deliveries (outside Greece): €22 – €30

For more details on specific locations or shipping options, please contact our Customer Support Team.

I Entered the Wrong License Plate – Can I Change It?

Ferry companies must report all vehicles on board to local port authorities, so providing the correct license plate number when booking is essential. If you entered it incorrectly, here’s what you need to know:

For domestic routes: If the vehicle type remains the same, you can typically board without issues. Simply notify the local port authorities at the port about the correct license plate.
For Zante Ferries: You must contact us to update the license plate before boarding.
For Seajets and some other ferry companies: License plate changes may require canceling and rebooking the ticket, depending on availability and the company’s cancellation policy.
For international routes: Updating incorrect license plate information is mandatory. Failure to do so may result in denied boarding.

This policy also applies to name corrections if the name is completely incorrect. If you need to update your details, please contact us as soon as possible to ensure a smooth travel experience.

My name is misspelled. Can I still travel?

Be careful when entering your details! In most cases, if your name is misspelled, the usual process requires canceling the existing ticket and booking a new one at full fare. If you notice an error in your name, please contact us directly, and we will inform the ferry company to explore possible solutions.

I lost my tickets – What should I do?

If you have already collected your physical ticket and then lose it, you cannot board the ferry using only your reservation or ticket number—the physical ticket is mandatory for boarding. In this situation, we recommend contacting our Customer Success Team for assistance. You will need to purchase a new ticket and formally declare the loss in writing. If the lost ticket remains unused for a specific period after your travel date, the ferry company may issue a replacement ticket of equivalent value. Please note that losing your ticket is not the same as canceling it. In the case of a lost ticket, no refund will be provided.

I haven’t received my tickets or travel documents – What should I do?

If you haven’t received a confirmation email after booking, first check your spam or junk folders, as important emails may sometimes be filtered there. If you still can’t find it, please contact us directly, and we’ll gladly resend it to you.

How can I be sure that my reservation was successfully booked?

Once your booking is successfully completed, you will receive a confirmation email with all the details. If the reservation is unsuccessful, you will be redirected to the booking page with an error message displayed. If you're unsure about the cause of the error, please contact us directly for assistance.

Can I get a VAT invoice for my booking?

For every successful booking, you will receive a Ticket Sales Receipt. If you provided invoicing details during the booking process, the issued Ticket Sales Receipt (ΑΠΕ) will include this information and serve as an invoice.

Is it cheaper to book round-trip tickets or two one-way tickets?

Booking a round-trip ticket is often more cost-effective, as many ferry companies offer discounted rates for passengers choosing a return journey. If a discount applies to your trip, it will be clearly displayed during the booking process.

I will travel with a rental vehicle. What should I enter in the license plate field?

When booking a ferry ticket with a rental vehicle, you will need to enter license plate information. During the booking process, select the relevant option for rental vehicles. On the day of departure, when collecting your tickets from the ferry office, inform them of the actual license plate of your rental car, and they will update the ticket accordingly. Additionally, your rental car company may have specific restrictions or requirements for taking the vehicle on a ferry. Always check with them beforehand to ensure compliance with their policies.

How soon can I book my ferry tickets?

Ferry tickets are typically available for booking until 1 to 2 hours before the ship's scheduled departure, depending on the ferry operator's policy.

How many passengers and vehicles can I include in a reservation?

The number of passengers and vehicles allowed in a single ferry reservation depends on the ferry operator’s policies and the specific booking system. Typically, you can include up to 9 passengers and 1 to 4 vehicles in a single booking. For larger groups or additional vehicles, separate reservations may be required.

How do I get special discounts on ferry tickets?

Ferry companies offer discounts for eligible passengers, including young children, students, military personnel, and others. You can find detailed information about available discounts on our website. If you purchase a discounted ticket, you must present the necessary supporting documents when boarding to confirm your eligibility.

Can I book an open return ticket?

An open-dated ticket allows you to book a ferry ticket without specifying a departure date or time at the time of purchase. However, before traveling, you must revalidate the ticket by contacting us or the ferry operator to confirm your preferred departure date and time. Not all ferry companies offer the option to book an open-dated return ticket online. If you're certain you’d like to purchase this type of ticket, please reach out to us directly for assistance.

Can I book a ticket for a commercial vehicle online?

Only passenger vehicle tickets can be booked online. Tickets for commercial vehicles and trucks need to be bought from the ferry company's central office.

Can electronic tickets (e-ticket) be issued for ferry travel?

Most ferry operators offer e-tickets, but not all companies currently provide this option. After completing your online booking, you will receive a confirmation email with details about the check-in process. If e-tickets are available for your ferry, you can simply download them to your phone and board without needing a printed ticket. If e-tickets are not available, you will need to collect physical tickets in person at the port before departure.

Booking a vehicle for one leg of your trip

If you need to book a ferry ticket with a vehicle for only one leg of your journey, you’ll need to make two separate reservations.

First booking: Include your vehicle details for the leg where you’re traveling with the vehicle.
Second booking: Select a standard passenger ticket (without a vehicle) for the return journey.

This ensures that vehicle details are entered only once and avoids any booking errors.

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