Payment, Privacy and Data Security

Invoices and receipts are automatically sent to the customer’s email within 24 hours of ticket issuance. If you need to convert a receipt to an invoice, you can do so through Manage My Booking until the 15th of the month following the receipt’s issuance. Please note that company invoices cannot be converted into standard receipts.

The refund will be processed in the same way as the original payment. This means your bank will reverse each instalment individually, reflecting the same schedule as the original charges on your account.

To change the currency on the Ferryscanner website, find the currency dropdown menu in the top-right corner of the page, near the language selector or account options. Click on the current currency (e.g., EUR, USD) to open the list of available options, then select your preferred currency. The prices will update automatically to reflect your selection.

Absolutely! Our payment system uses advanced encryption technology to protect your personal information and debit/credit card details. We also implement firewall protection to prevent unauthorized access to our servers and systems. For added security, we use Secure Code verification, verified by Visa and MasterCard. This means that during checkout, you will be redirected to your bank’s website to complete the transaction safely.