Hellenic SeawaysAttica, som ble etablert i 1984 og har hovedkontor i Athen, Hellas, er et ledende fergeselskap som opererer over Egeerhavet. Som et datterselskap av Attica Group tilbyr selskapet passasjer- og frakttjenester til destinasjoner som Kykladene, Nord-Egeerhavet, Saronic Islands og Kreta. Bestill enkelt fergebilletter på Hellenic Seaways på nett nå eller via Ferryscanner -appen.
Hellenic Seaways Ruter
Alle Hellenic Seaways ruter, rangert etter popularitet og oppdatert hver 15. dag. Sjekk fergetider, priser og avgangsporter i Pireus.
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Hellenic Seaways Fleet
Hellenic Seaways opererer 18 moderne skip som sørger for trygge og komfortable reiser over de greske havene. Med godt vedlikeholdt interiør og pålitelige skip kan passasjerene slappe av og nyte turen i ro og mak.
About Hellenic Seaways
Hellenic Seaways har siden etableringen i 1984 vært et betrodd navn innen greske fergereiser, og tilbyr effektive og komfortable overfarter over Egeerhavet. Gjennom konsolidering i bransjen har selskapet utvidet nettverket sitt, og tilbyr raske og pålitelige reiser til de største øyene med en moderne flåte av høyhastighetsferger og konvensjonelle ferger.
I juni 2018 ble Hellenic Seaways kjøpt opp av Attica Group, noe som styrket driften og servicekvaliteten ytterligere. Oppkjøpet muliggjorde bedre forbindelser, bedre fasiliteter om bord og større effektivitet på alle ruter.
Hellenic Seaways har et sterkt engasjement for bærekraft, og integrerer miljøvennlig teknologi for å redusere utslipp og beskytte marine økosystemer. Om bord kan passasjerene nyte romslige salonger, kvalitetsmat og moderne fasiliteter, noe som sikrer en komfortabel reiseopplevelse.
Enten du skal øy-hoppe, pendle eller transportere gods, tilbyr Hellenic Seaways en sømløs, pålitelig og miljøvennlig måte å utforske Hellas’ fantastiske kystlinjer på.
Hellenic Seaways Innsjekking og ombordstigning
Ankomsttidspunkt
Ankom havnen minst 1 time før avgang. Hvis du reiser med bil, må sjåføren være til stede, og passasjerene må forlate kjøretøyet før ombordstigning.
Alternativer for eTicket
E-billetter er tilgjengelige via innsjekking på nettet. Fullfør prosessen 48 til 2 timer før avreise for å motta e-billetten din på e-post. Vis e-billetten sammen med gyldig pass eller ID ved ombordstigning.
Innsamling av billetter
Du kan også hente billetten din på våre kontorer, Miltiadou 7, 6. etasje, 105 60, Athen, minst 2 timer før avreise. Husk å vise frem bestillingsreferansen din, adgangskoden og gyldig legitimasjon.
Papirbillett
Papirbilletter leveres ikke.
Kjøretøyer om bord
Alle de 13 fartøyene tillater kjøretøy om bord. Sykler og motorsykler er tillatt; for biler, bobiler og lastebiler, vennligst sjekk priser under bestilling eller kontakt vårt supportteam.
Kjøretøy med alternativt drivstoff (AFV)
Passasjerer som reiser med AFV-er, må oppgi dem ved bestilling. AFV-er inkluderer:
- Hybrid- og helelektriske kjøretøy med batterier (ladning ≤ 40 %).
- Kjøretøy som bruker flytende eller komprimert gassformig drivstoff (drivstofftanker ≤ 50 %).
- Hvis kjøretøyet viser noen advarsler, må du varsle mannskapet umiddelbart.
- De samme reglene gjelder for uledsagede AFV-er.
Nødvendige dokumenter
Sørg for at du har ombordstigningskortet og gyldig legitimasjon (pass eller ID, og eventuelt førerkort) klar ved innsjekking. Innehavere av rabatterte billetter må fremvise dokumentasjon. Selskapet forbeholder seg retten til å nekte ombordstigning hvis de riktige dokumentene ikke fremlegges.
Hellenic Seaways Fasiliteter om bord
Seil komfortabelt med Hellenic Seaways, hvor du kan holde kontakten med WiFi om bord, slappe av i VIP-seter eller private lugarer, og nyte et måltid i restauranten eller snackbaren. For kjæledyrenes sikkerhet er det hundegårder tilgjengelig.
Wi-Fi-tilgang
Hold kontakten med Wi-Fi om bord under hele reisen.
VIP-seter
Slapp av med ekstra komfort og eksklusive VIP-sitteplasser.
Restaurant
Nyt deilige måltider med full service om bord.
Snackbar
Snacks og drikke er tilgjengelig i snackbaren.
Hytter
Hvil i private, komfortable hytter under turen.
Kenneler for kjæledyr
Trygge, sikre og komfortable kenneler for kjæledyr på reise.
Tilgjengelige reiser for alle
Hellenic Seaways tilbyr en komfortabel reise med rullestoltilgjengelighet, heis, rulletrapper og egne lugarer for personer med nedsatt funksjonsevne (PWD).
Tilgang for rullestolbrukere
Ramper og plasser for enkel tilgang for rullestolbrukere.
Heiser
Heiser gir enkel tilgang til alle dekk.
Rulletrapper
Praktiske rulletrapper for rask tilgang mellom de ulike dekkene.
Tilgjengelige hytter
Komfortable, fullt utstyrte lugarer for passasjerer med nedsatt bevegelsesevne.
Hellenic Seaways Rabatter
Reis smart med Hellenic Seaways’ gode rabatter! Familier, studenter, militært personell og passasjerer med funksjonshemninger kan spare opptil 50 %, mens spedbarn reiser gratis.
Spedbarnsreiser
Spedbarn i alderen 0-4 år reiser gratis.
Billett for barn
Barn i alderen 5-10 år får 50 % rabatt.
Studentpris
Studentrabatt på fergebilletter med 50 prosent rabatt.
ISIC-pass
ISIC Studentrabatt tilgjengelig for kvalifiserte kortinnehavere.
Stor familie
Rabatt for store familier: Spar 50 % eller 25 % på fergebilletter.
Familie på tre
Familier med tre barn får opptil 50 % rabatt på fergebilletter.
Militære reiser
Eksklusiv off duty-rabatt for veteraner som har forpliktet seg til tjeneste.
Lojalitetsprogram
Få tilgang til besparelser med Seasmiles, vårt eksklusive lojalitetskort med rabatt.
Passasjerer uten kjøretøy
Utforsker du de greske øyene uten bil? Hellenic Seaways ønsker fotgjengere velkommen! Gå om bord uten problemer, sett deg til rette i komfortable seter og nyt kafeer, salonger og fantastisk havutsikt.
Overføring av et uledsaget kjøretøy med Hellenic Seaways
Har du et kjøretøy som skal flyttes, men ikke planlegger å reise med det? Hellenic Seaways tilbyr en pålitelig transporttjeneste for biler og motorsykler uten ledsager, og sørger for trygg transport til destinasjonen din. For mer informasjon om bestilling og krav, vennligst kontakt vårt supportteam.
Hellenic Seaways Retningslinjer for kjæledyr
Kjæledyr er velkomne om bord på Hellenic Seaways under strenge retningslinjer for å sikre en behagelig reise for alle. Passasjerene må oppgi kjæledyret sitt når de bestiller, ettersom billettene utstedes på forhånd (det er ikke tillatt å utstede billetter om bord). Hver passasjer kan reise med opptil 5 kjæledyr, og det kreves reservasjon for kjæledyrvennlige lugarer (maks. 2 kjæledyr per lugar).
- Kjæledyr over 10 kg må forbli i skipets kennel.
- Kjæledyr under 10 kg kan bo i eierens kennel.
- Det er påbudt med munnkurv på alle hunder i bevegelse.
- Servicehunder er unntatt fra kennelkravet.
- Det er ikke tillatt å ha kjæledyr innendørs eller på dekk.
- Gyldig kjæledyrpass, helsesertifikat eller servicehundlisens er obligatorisk.
Eiere må ha med seg alle nødvendige dokumenter og nødvendig utstyr, og de er fullt ut ansvarlige for stell, sikkerhet og hygiene for kjæledyrene sine, samt for eventuelle skader de kan forårsake under reisen.
Loyalty Program
Hellenic Seaways belønner hyppige reisende med lojalitetsprogrammet Seasmiles, som tilbyr eksklusive fordeler og gjør hver reise enda mer givende. Medlemskapet er gratis og åpent for passasjerer over 18 år.
Fordeler med programmet:
- Tjen poeng på fergebilletter og kjøp om bord.
- Løs inn poeng for rabatter og gratisreiser.
- Få tilgang til spesialtilbud og prioriterte tjenester.
- Få eksklusive partnerrabatter for ekstra besparelser.
- Velg mellom tre medlemsnivåer med stadig flere fordeler.
Hvordan det fungerer:
- Oppgi medlemsnummeret ditt når du bestiller for å få tilgang til fordelene.
- Besøk Seasmiles-kiosken om bord for å få utstedt ditt fysiske Blue-kort.
- Gold-medlemmer mottar sitt fysiske kort i posten ved oppgradering.
- Legg til det digitale kortet i e-lommeboken din, eller lagre det på enheten din for rask tilgang.
Ditt Seasmiles-medlemskort støttes fullt ut når du bestiller hos oss.
Hellenic Seaways Bagasjetillegg
Passasjerer kan ta med seg inntil 50 kg (eller 1 m³) bagasje kostnadsfritt. Bagasjen må plasseres i de angitte oppbevaringsområdene etter anvisning fra mannskapet. Det er ingen strenge størrelsesbegrensninger, men passasjerene bør sørge for at bagasjen er håndterbar for enkel transport.
Passasjerer som har verdifulle gjenstander, anbefales å levere dem til sjefspassasjeren for oppbevaring og få en kvittering. Selskapet er ikke ansvarlig for tapt eller skadet bagasje, med mindre den er oppbevart hos Purser. Penger, verdisaker og personlige eiendeler som er etterlatt i lugarer, fellesområder eller kjøretøy, dekkes ikke. Pakk alltid med omtanke og sørg for at de viktigste tingene dine er i trygg for en stressfri reise!
Veiledende prinsipper
Hellenic Seaways er dedikert til å tilby trygge, pålitelige ferjetjenester av høy kvalitet, og sørger for en sømløs reiseopplevelse med moderne og effektive fartøy. Ved kontinuerlig å investere i nyskapende, miljøvennlig teknologi forbedrer selskapet driftseffektiviteten samtidig som det reduserer sitt miljøavtrykk.
Med et sterkt fokus på kundetilfredshet, bærekraft og fortreffelighet prioriterer Hellenic Seaways passasjerkomfort, sikkerhet og servicekvalitet. Selskapet er opptatt av ansvarlig vekst og skaper varige verdier for aksjonærer, ansatte, lokalsamfunn og forretningspartnere, samtidig som det opprettholder de høyeste standardene innen sjøtransport.
Tilgjengelige destinasjoner med Hellenic Seaways
Hellenic Seaways Vilkår og betingelser for reiser
General Conditions – Cyclades, Dodecanese, N. Aegean, Saronic islands & Crete
For better information – For better service!
PASSENGER NAME LIST
- The provisions of Presidential Decree no. 23/1999 “Registration of persons traveling by passenger vessels operating to or from Greek ports in accordance with Directive 98/41/EC/1998”, are amended, according to PD 102/2019 (A΄ 182).
- To make that possible, tickets are issued BY NAME and specifically must include:
- PASSENGER’S LAST NAME
- PASSENGER’S FIRST NAME (in full)
- GENDER: MALE/FEMALE
- NATIONALITY (i.e. GR)
- DATE OF BIRTH (Day/Month/Year)
In addition, the issuing agent must be notified of passengers requiring SPECIAL CARE.
- It is strictly forbidden to issue tickets on board; therefore, for their convenience, passengers must contact their travel agent on time, to book and issue their tickets.
- Children under 5 years old (up to 4 years & 364 days): it is mandatory to issue a Free of Charge ticket, provided that it is booked and issued simultaneously with an adult ticket. When a bed or seat is provided, a 50% discount is applicable on the child’s fare and adult accompaniment is required.
PASSENGER’S PHONE NUMBER
Passengers are advised to provide their travel agency with a telephone number (preferably a mobile phone number) so they can be contacted in case of emergency, e.g. cancellation of departure due to bad weather conditions etc.
NUMBERED SEATS
Use is only allowed to the holders of numbered seat tickets.
EMBARKATION PROCEDURE
Passengers must:
a) report at the embarkation area at least one (1) hour before departure.
b) if travelling by car, one (1) hour before departure.
Drivers are obliged to embark and disembark their vehicle. Vehicles’ passengers must exit the vehicle before embarkation. Vehicles’ priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.
All passengers should be able to present their valid travel documents.
Passengers are also requested to carry the necessary documents that certify their identity (identity card, passport or driver’s license), as well as the supporting documents for commercial discounts, if a discounted ticket has been issued. In case holders of discounted tickets do not carry the required supporting documents, the fare difference must be collected. In addition, boarding will not be allowed to passengers whose name is not correctly indicated on the ticket.
The Company reserves the right to deny embarkation to a passenger travelling without the necessary identification and supporting documents.
In case a passenger wishes to disembark prior the vessel’s departure, he/she is obliged to inform the vessel’s Purser’s Office and upon leaving the vessel to take all of his/her luggage as well. In case of vehicles, please mind that there is the possibility of being unable to remove them from the vessel’s garage due to their pre-arranged parking positions.
TICKET OPTION DATE
Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period, the booking is automatically cancelled.
OPEN DATE TICKETS
- Open date tickets are valid for boarding only if a boarding card, valid for the specific date of travel, has been issued. Open date tickets are valid indefinitely.
- If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
- Upon embarkation, the original ticket and issued boarding card must be handed over to the vessel’s Purser for ticket control.
TICKET CANCELLATION
- Tickets can only be invalidated by the issuing agency.
- Tickets cannot be invalidated over the phone. Passengers wishing to invalidate their tickets must hand them over to the issuing agency.
- The refund for the invalidated tickets can be made by the issuing agency and is valid for up to 2 years after the date of invalidation.
- Bookings made via the Company’s online booking system, can only be cancelled by email to helpdesk@attica-group.com
CANCELLATION FEES
A. CANCELLATION FEES: CYCLADES – DODECANESE – NORTH AEGEAN routes
HIGH SEASON: 28/02/25-01/03/25, 03/03/25, 21/03/25-22/03/25, 25/03/25, 11/04/25-27/04/25 & 05/06/25-28/09/25*
- Up to 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to 12 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
*For the period 11/04/25-20/04/25 & from 05/06/25-07/06/25 for all departures from Piraeus, Lavrio, Kavala and Thessaloniki and for the period 21/04/25-27/04/25 & 09/06/25-10/06/25 for all departures to Piraeus, Lavrio, Kavala and Thessaloniki, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 14 days prior to departure. Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
The same applies to all intermediate routes.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
- Up to 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
B. CANCELLATION FEES: PIRAEUS – HERAKLION & PIRAEUS – CHANIA routes
HIGH SEASON: 05/06/25-28/09/25
- Up to 14 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to 7 days prior to departure: A 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.
LOW SEASON: All the other dates except those mentioned in HIGH SEASON
- Up to 1 hour prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.
C. CANCELLATION FEES: SARONIC ISLANDS routes
HIGH SEASON: 28/02/25-01/03/25, 03/03/25, 21/03/25-22/03/25, 25/03/25, 11/04/25-27/04/25 & 05/06/25–28/09/25*
- Up to 4 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
- In Piraeus-Aegina-Agistri-Methana route, tickets can be converted to open date tickets or for another departure date, up to the departure.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
* For the period 11/04/25-20/04/25 & από 05/06/25-07/06/25 for all departures from Piraeus and for the period 21/04/25-27/04/25 & 09/06/25-10/06/25 for all departures to Piraeus, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 7 days prior to departure. Up to 4 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
The same applies to all intermediate routes.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
- Up to 1 day prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
D. CANCELLATION FEES: OPEN DATE TICKETS
- Open date tickets are cancelled without charge when they have been originally issued as open date.
- Tickets which have been converted to open date, are cancelled according to the canellation terms and conditions of the originally issued tickets.
- If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
CANCELLATION OF DEPARTURE OR DELAY DUE TO EXTREME WEATHER CONDITIONS etc.
DELAYED DEPARTURE:
Passengers and vehicles can embark without changing their tickets.
CANCELLATION OF DEPARTURE:
The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a valid boarding card for the next scheduled departure, pending availability.
ATTENTION:
In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the Company’s port agencies in order to be informed about the new departure time.
LOSS OF TICKET(S)
When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought.
If the lost ticket has not been used within 1 month after the departure date, the Company shall grant a ticket, for exactly the same value, free of charge.
The number of the ticket lost, as well as other details, can be traced through the travel agency that the reservation was made and the ticket was issued or through the local Port Offices of the Company.
The declaration and a photocopy of the new ticket bought must be sent to Attica Group central offices to Customer Service Dept. by fax: +30-210-8919019 or e-mail: cs@attica-group.com
SCHEDULES
- The duration of the journey refers to the time between leaving the port of departure and entering the port of arrival.
- The Company is not responsible for any delays, changes or cancellation of itineraries which may have been caused due to bad weather conditions, orders coming from the Ministry of Mercantile Marine or from the Port Authorities or due to force majeure.
- The Company reserves the right to reschedule its vessels if necessary.
TICKET CONTROL ON BOARD
Purser’s Office staff carries out ticket controls at embarkation and during the journey. Passengers are obliged to show their tickets on demand and proof of discount, if applicable. In case holders of discounted tickets do not carry the required supporting documents, the fare difference will be collected.
LUGGAGE
Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Passengers are entitled to carry free of charge, luggage up to 50 kilos or 1m3. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. The Company is responsible for the damage or loss of luggage on board, only if they have been handed over for safe-keeping and a relevant receipt has been issued. The Company cannot be held responsible for any loss of money, valuables or luggage left in the cabins, the vessel’s common areas or the vehicles.
PASSENGERS WITH SPECIAL NEEDS
On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins, it is necessary to reserve in advance (Reservations Dept.: +30-210-8918800).
For further assistance: Customer Service Dept., tel.: +30-210-8919010,
e-mail: cs@attica-group.com
TRANSPORTATION OF UNACCOMPANIED MINORS
Minor passengers under 15 years old are not allowed to travel alone.
The transportation of minor passengers, who have reached the age of 15 to 18 years, without being accompanied by a parent or a guardian, is permitted under the following conditions:
Completion of a Statutory Declaration by the parent or the legal guardian of the minor, with his/her signature, validated by the competent Police or Port Authority, Citizens’ Service Centers (KEP) or gov.gr.
For boarding on vessel, the minor passenger must possess in hand the original and validated Statutory Declaration, along with the ticket, as well as his/her Identity Card for identification purposes.
In any case, the parent or the legal guardian of the minor passenger bears in full the responsibility for the prompt acquisition and certification of the Statutory Declaration, as well as of any accompanying documents that may be required at the port of departure.
Under no circumstances will the Company be liable if, due to inadequate documents and/or identification certificates, boarding is not allowed by the vessel’s Officers or the Port Authorities.
Relevant declaration forms are available at the Customer Service Dept., tel.: +30-210-8919010, email: cs@attica-group.com, at the local Port Offices of the Company or click here to download the form.
ALTERNATIVE FUEL VEHICLES (AFVs)
Passengers traveling with Alternative Fuel Vehicles (AFVs) must declare it when booking/issuing their tickets.
Alternative Fuel Vehicles (AFVs) include:
a) Hybrid and strictly electric vehicles that carry accumulators (batteries).
b) Vehicles using liquefied and compressed gaseous fuels.
According to the Greek Authorities’ circular regarding the measures during the transportation of Alternative Fuel Vehicles (AFVs) with passenger vessels (Ro-Pax) and Ro-Ro vessels and in order to limit and prevent the risk of fire as well as the release of toxic gases in the garage area, the following measures are applicable:
- On strictly electric or rechargeable hybrid vehicles, the charging level of their accumulators (batteries) should not exceed 40% of their total capacity.
During their loading, the temperature of the batteries will be checked by the crew. - On vehicles with other alternative fuels, such as LPG or natural gas, their tanks must not be filled with fuel up to more than 50% of their total capacity.
- Alternative Fuel Vehicles (AFVs) with damage in their supply system and tanks or accumulators will not be accepted on board if these have not been removed. In particular, in case an AFV has a malfunction, but it is unclear if the accumulator is damaged, boarding will not be allowed. It is exclusively the owners’ responsibility to ensure that the vehicle does not suffer damage to its power system or batteries.
- Passengers-drivers of electric vehicles must immediately inform the crew if any alarm indication is received from their vehicle.
- Above measures also apply to unaccompanied Alternative Fuel Vehicles (AFVs).
REGISTRATION OF COMPANION ANIMALS (PETS) – ACCOMMODATION
Based on the existing legislative framework (article 18 § 7 of Law 4830/2021 / Οfficial Gazette A’ 169/18.09.2021), it is mandatory for passengers traveling with animals to declare them when booking / issuing their tickets, in order to be recorded in the electronic booking system and issue a free of charge ticket.
Ticket issuance is not allowed on board, therefore, to avoid unnecessary inconvenience, passengers must book and issue tickets οn time.
According to European Parliament’s and Council’s Regulation (EU) No. 576/2013, each passenger may travel with a maximum of 5 pets owned by the passenger. Pets must be fully vaccinated and may travel with an own pet health certificate.
Please note that the maximum number per booking is 5 pets.
The vessels have special cabins (PET cabins) as well as special accommodation areas for pets (kennels). Due to the limited number of PET cabins, it is necessary to reserve them in advance. The maximum number per PET cabin, is 2 pets.
Excluded are FLYING DOLPHIN vessels, where the transport of pets is only allowed in a small pet carrier up to 10 kg.
For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated PET cabins), bars, restaurants and the vessel’s indoor public areas. While walking on the open decks, pets are required to wear a muzzle or be on a leash, accompanied by the pet owner or guardian.
Pet owners or guardians are required to have their pet’s valid health documents with them while travelling and they should present them when boarding the vessel. The pet owner or guardian is held fully responsible for the care, safety, and hygiene of the pet and for adhering to all laws and regulations related to the above. Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party, during the trip.
Special areas for the pets’ daily hygiene are available on board (except for FLYING DOLPHIN vessels).
Unaccompanied pets are not accepted for embarkation.
LOST AND FOUND SERVICE
Passengers who have lost or found a lost item on board, are kindly requested to contact the vessel’s Reception immediately during their journey and most importantly before disembarkation. For any information you may require after disembarkation, please contact Company’s Head Offices, Customer Services Dept., tel.: +30-210-8919010, e-mail: cs@attica-group.com
CUSTOMER SERVICE DIRECT LINE
For any Customer Service inquiries, comments or suggestions, please call, tel.: +30-210-8919010 or send an e-mail: cs@attica-group.com
SECURITY NOTICE
For security reasons, all persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their ticket, identity card or any other official documents to the vessel’s authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess valid travel documents or fails to prove beyond doubt, his/her identity.
Once a passenger has boarded the vessel, he/she is not allowed to disembark prior to departure, unless approved by vessel’s Officers. Passengers who wish to disembark, must take with them all their luggage and/or vehicle (if possible).
Any weapons carried must be declared upon embarkation.
NO SMOKING LAW 3730
As per the National Law 3730 of the Greek Ministry of Health, as from 1st July 2009 smoking is strictly prohibited in all enclosed public areas, as well as the vessels’ cabins. Passengers may smoke in the designated areas on the open outer decks.
RIGHTS OF PASSENGERS IN THE EVENT OF ACCIDENTS
Rights of passengers travelling by sea in the event of accidents: https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/dikaiwmata-epibatwn-se-periptwsh-atyxhmatos/
ALTERNATIVE DISPUTE RESOLUTION
To resolve disputes that arise between the Company and a passenger, the passenger can address the ‘Consumer’s Ombudsman’, an Independent Authority
(Mailing Address: 144 ALEXANDRAS AVE., 11471 ATHENS, Tel: 210 6460862, e-mail: grammateia@synigoroskatanaloti.gr, website: https://www.synigoroskatanaloti.gr/en), as an Alternative Dispute Resolution agency.
In any case, any dispute that arises between a passenger and the Company can be resolved consensually via the European Commission’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show) and the agencies certified by the European Commission in accordance with the terms of Directive 2013/11/EU, which in this case is the ‘Consumer’s Ombudsman’ Independent Authority (https://www.synigoroskatanaloti.gr/en).
Last update: 13/03/2025
Source: https://www.hellenicseaways.gr/en-gb/general-conditions-cyclades-dodecanese-n-aegean-saronic-islands-crete