1. Introduction
\nBefore confirming your booking, you must ensure that you and all passengers have familiarised themselves with these Booking Terms and Conditions and the conditions referred to within which apply to all bookings for the carriage of passengers (‘you’) by LeShuttle (‘us’). These terms and conditions apply to all bookings made by you and all passengers, whether you made the booking directly or indirectly, through an agent or otherwise.

2. Booking validity
\nAll travel must be completed within 1 calendar year from the date of original purchase. Tickets which have expired cannot be amended and in any event no ticket will be extended past 1 year from original purchase.

LeShuttle Account bookings: Bookings made via a LeShuttle Account are only valid for the named account holder travelling, for the booked direction of travel, booked departure time and the vehicle stated at the time of booking, including any accessories such as bikes on the rear or roof, roof boxes, trailers or caravans. LeShuttle Accounts cannot be used to make a booking for someone else. All bookings made via a LeShuttle Account are non-transferable between accounts or individuals. If you are a LeShuttle Account holder and wish to book for someone else you must book their ticket as a guest. LeShuttle Account holders must travel on LeShuttle Account bookings. Failure to complete both the outward and return journeys in respect of a return booking may invalidate your booking. See specific ticket terms. You will be liable to pay the difference between the price that you paid and the single fare applicable at the time your journey was made.

Booking on behalf of others: Bookings for others cannot be made through a LeShuttle account. You must make a ‘guest booking’. Guest bookings are only valid for the named ticket holder, for the booked direction of travel, booked departure time and the vehicle stated at the time of booking, including any accessories such as bikes on the rear or roof, roof boxes, trailers or caravans. Failure to complete both the outward and return journeys in respect of a return booking may invalidate your booking. See specific ticket terms. You will be liable to pay the difference between the price that you paid and the single fare applicable at the time your journey was made.

Peak Day Charges apply to Short Stay Flexiplus and Flexiplus tickets only and are payable on busy days. Peak Day Charges vary depending on the date of travel. The Peak Day Charge will be added to the total cost of your ticket. Peak Day Charges are payable on tickets booked through our website, on the phone or in person. Passengers booking a non-peak day ticket must pay the Peak Day Charge if travelling on a peak day. Please consult the Peak Day Calendar on our website Flexiplus Peak Dates – Eurotunnel LeShuttle™ If you change the date of travel to a different peak day you must pay any difference in Peak Day Charge. Passengers booking for a peak day who travel on a non-peak day will receive an automatic refund of the Peak Day Charge.

3. Fees
\nCreation Fee: When making a new booking by phone you must pay a non-refundable Creation Fee. See ‘Changes and Cancellations’ on our website https://www.leshuttle.com/uken/legal-information/changes-and-cancellations for detail of the current fee applicable to your ticket. This fee does not apply when booking Short Stay Flexiplus or Flexiplus ticket Amendment Fee: When making a change to the date or time of an existing, amendable booking by phone, online or on arrival you must pay a non-refundable Amendment Fee. See ‘Changes and Cancellations’ on our website https://www.leshuttle.com/uk-en/legalinformation/changes-and-cancellations for detail of the current fee applicable to your ticket. Amendment Fee does not apply if only making changes to the booked vehicle or accessories. The Amendment Fee does not apply to Short Stay Flexiplus or Flexiplus ticket holders.

Cancellation Fee: For more information on the current amount of Cancellation Fee applicable your ticket, see ‘Changes and Cancellations’ on our website https://www.leshuttle.com/uk-en/legalinformation/changes-and-cancellations and full ticket terms. All fees are subject to review and may change for commercial reasons. Existing ticket holders will be given prior notice by email of any upcoming changes to the fees. Current rates will be displayed on our website under ‘Changes and Cancellations’ https://www.leshuttle.com/uk-en/legalinformation/changes-and-cancellations.

4. Amendments
\nIf the cost of your new ticket is more than the cost of your original ticket, you will be required to pay the difference. No credit will be given if the cost of your new ticket is less than the cost of your original ticket (except Short Stay Flexiplus and Flexiplus). If you cancel a refundable ticket, you will not receive a refund of any non-refundable Creation or Amendment Fees paid.

5. Payment
\nFor bookings made via our Customer Service Team you will need to present the card used for payment at Check-in. E-cards or virtual cards are not accepted. If you pay with a debit or credit card at Check-in you will be charged in local currency. The amount will be converted into your currency by the bank or credit card company. Cheques cannot be accepted. Tesco Vouchers are not valid for redemption against refundable tickets.

6. Passengers
\nYou are able to take as many passengers as you can legally and safely carry in your vehicle.

7. Advance Passenger Information (API)
\nWe are required to provide the UK Home Office with (amongst other details) the full name, date of birth, nationality and document reference number matching the passport or valid travel photo ID card of every person entering or leaving the country in advance of travel. It is at all times the passengers’ responsibility to provide us with the correct information before travel and to ensure that their document is legally valid for their travel and duration of stay. For more information see our website What is Advance Passenger Information (API)? – Eurotunnel LeShuttle™ If you do not provide this information in advance you will be required to do so before continuing your journey. This may mean you miss your booked departure.

8. Passengers with reduced mobility
\nIf you are travelling with passengers with reduced mobility and/or a wheelchair this must be declared when asked at the time of booking. Travel advice provided must be followed. For more information please see our website Restricted Mobility Travel – Eurotunnel LeShuttle™

9. Promotional offers and closed user group bookings
\nThese have their own specific Terms and Conditions which apply in addition to the Ticket Terms. If there is any conflict between the Ticket Terms and the specific Terms, the specific Terms will prevail.

10. Legal Information
\nCarriage of Animals: Save as set out in our Carriage of Animals policy, no animal is permitted to travel on our Shuttles. Please read the policy available at https://www.leshuttle.com/uken/legal-information/carriage-of-animals Carriage of Firearms and Fireworks : Firearms and Fireworks must be declared when directed by signs on the Terminals. Please read the Rules for the Carriage of Firearms and Fireworks on Eurotunnel Shuttles on our website at https://www.leshuttle.com/uk-en/legalinformation/carriage-of-firearms-and-fireworks Carriage of Reserve Fuel Containers: Please read the Rules for the Carriage of Reserve Fuel Containers at https://www.leshuttle.com/uk-en/legalinformation/carriage-of-reserve-fuel-containers Liquefied Petroleum Gas (LPG) or equivalent flammable gas : Vehicles fitted with LPG containers to power domestic services e.g. cooking, refrigeration, heating and water heaters are accepted provided the containers are: switched off; weigh no more than 47kg; and are not more than 80% full. If your vehicle is fitted with such a container, you must declare this when asked. Vehicles powered by LPG or equivalent flammable gas and dual powered vehicles (i.e vehicles fitted with an LPG or equivalent flammable gas tank as an alternative fuel, regardless of whether in use or not) cannot be accepted for transport by Eurotunnel. Conditions of Carriage : These contain certain exclusions of liability. You must ensure that you and all passengers have read them before travelling. https://www.leshuttle.com/uken/legal-information/conditions-of-carriage

11. Compensation for Delay
\nIn the event that your journey with LeShuttle was delayed, you may be entitled to compensation in the form of a discount voucher to be used against future travel with our service. In order for us to investigate, you must contact us within 6 months from the date of travel. Claims received more than 6 months after travel will be rejected. Discount vouchers are valid for redemption up to one calendar year after issue, cannot be transferred, sold or exchanged for cash. See Conditions of Carriage for exclusions of liability.

12. No Waiver
\nNo failure by LeShuttle to enforce any provision of these Terms and Conditionsshall be construed as a waiver of such provision or affect LeShuttle’s right to enforce any other provision. Should any of the provisions of these Terms and Conditions be determined to be void or unenforceable then the provision shall be severed and the remaining provisions shall continue in full force and effect.

13.Governing Law and Jurisdiction
\nThese Booking and Ticket Terms and Conditions and any contract arising out of a booking shall be governed in all respects by English law if a claimant brings action in England and French law if a claimant brings action in France. The parties irrevocably submit to the exclusive jurisdictions of the English and French courts for the purposes hereof. These Ticket Terms are issued in English and French. Where a claim is brought in England the English language version shall be treated as the authentic version and where a claim is brought in France the French language version shall be treated as the authentic version.

14. Corporate Information
\nLeShuttle is the trademark under which Eurotunnel operates its passenger shuttles. Eurotunnel is a partnership between: France Manche S.A whose registered address is 37-39, rue de la Bienfaisance 75008 Paris, registered in France RCS Paris under the number 333 286 714; and The Channel Tunnel Group Limited, a company registered in England under the number 01811435 whose registered address is UK Terminal, Ashford Road, Folkestone, Kent, CT18 8XX.

Last update: 31/03/2025
\nSource: https://www.leshuttle.com/getmedia/6504bcab-1003-40df-b4f7-4f900993e3ad/UK-_Ticket-Terms-and-Conditions-March-2025.pdf

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