SNAV

• Transport conditions – Croatia, Aeolian and Pontine
• General Terms and Conditions – Gulf of Naples transport services

Transport conditions – Croatia, Aeolian and Pontine

Article no. 1 – Whereas

1.1 The present General Terms and Conditions (“GTC”) governs the maritime transportation of passengers from the port of departure to the destination port, in accordance with Articles. 396 and subsequent the Italian Navigation Code and the national and international laws and EU Regulation no. 1177/2010. The contract is concluded at the time of ticket purchase

1.2 Regard to the present GTC, the following definitions define:

• Passenger is any person who has purchased a ticket issued by the carrier through its direct (ticket offices, website, web app) or indirect sale channels (partner and/or authorized agencies) and travels on the vessels designated for the connection.
• Carrier is SNAV S.p.A., herein after referred to as “Company”. The maritime carrier is usually the contractual carrier. The vessel used for transport may be part of SNAV’s fleet or another actual carrier, used under any title.
• The Maritime passenger transport service is the commercial transport of passengers by the sea, on the route specified upon the ticket, including on- board accommodation and any accompanying vehicle, if applicable, at the scheduled departure time. The crossing times are indicative and not binding, calculated based on the distance between the departure port and the arrival port at favorable weather – marine conditions.
• Boarding ticket is the travel voucher or the ticket.
• Vessel is any type of watercraft used by the Company to fulfill the transport contract.

1.3 The carrier undertakes to transport the passenger and, in case that the type of Vessel could embark vehicles, any accompanying vehicle in accordance the transport conditions specified below.

The passenger agrees to review and comply with these conditions prior to purchasing the ticket, thus fully acknowledging and accepting them. These terms are considered known and accepted by anyone shall purchase and/or use the passage tickets issued by the Company.

1.4 Any other services provided by the carrier should be considered sold separately and they not shall be considered part of the contract of transport as well.

1.5 This contract exclusively applies in case SNAV is the contractual carrier and as such, issues the travel title accordingly.

Article no. 2 – Ticket

2.1 The passage ticket is personal, non-transferable and is valid only for the specified transport. Passengers must keep their ticket throughout the journey to justify their right to travel and must present it to the Company’s personnel upon request. If a passenger is travelling onboard without a ticket, the Company’s crew shall be entitled to request the payment of the double of the original price, in addition to any penalties specified by Article 40, paragraph 4 of regional law no. 3/2002. Tickets with scratches and/or corrections shall be considered invalid. Any unused ticket by the indicated departure date shall be considered no more valid and no shall be refundable. The Company shall not issue duplicates for lost or stolen tickets. Passengers are responsible for correctly providing the information required during the online booking process. Passengers must immediately contact SNAV’s Contact Center if they do not receive their purchased ticket online or via the Contact Center, and verify the accuracy of the provided data.

2.2 Passengers are responsible for accurately providing information at the time of booking. The Company assumes no responsibility if it cannot communicate with the passenger due to incorrect or incomplete information. It is the passenger’s responsibility to contact the Contact Center immediately if they do not receive their ticket purchased online or through the Contact Center.

2.3 The price indicated on the passage ticket reflects the applicable rate fare at the time of issuance. Rate fares may change, either increase or decrease, up until the ticket is issued. Discounts and special reductions available after the ticket’s issuance do not apply retroactively.

2.4 Supplements, port taxes, and fees – The ticket price includes any applicable and variable surcharges, taxes and port fees, the amounts of which are subject to change, and also presale fees up to €1.50 and booking fees of €1.00 per booking. The ticket price does not include the provision of onboard meals, which shall remain the sole responsibility of the Passenger.

2.5 Onboard and Shore Controls – The Company, may conduct checks on the travel documents at boarding points or even during the voyage, utilizing inspectors or its own land or onboard staff. Passenger must cooperate with the inspection personnel in order to facilitate embarking operation and present an identification if they hold a resident ticket.

2.6 Invoices – Tickets do not serve as invoices and it is considered as receipts. A passenger could request an invoice of the purchased ticket exclusively at the time of ticket purchase, providing the necessary information for the issuance of the electronic invoice.
After the purchase, it is not possible to request an invoice and for travel documents purchased through the website www.snav.it, the request for invoice issuance must reach our company within 24 hours of booking by completing the online form available at the link https://www.snav.it/fatture

2.7 On ro-ro ferry ships, passengers can purchase an onboard menu as an additional service at the time of ticket purchase. In this case, the travel ticket shall indicate the pre-purchased meal. Partial or total consumption of the meals does not entitle the passenger to any refund.

Article no. 3 – Accommodation

3.1 The passengers acknowledges that when purchasing tickets for ferry services, they can choose from various types of accommodation options (different types of cabins, accommodation in armchair and deck access).
Once the ticket is issued, the passenger shall occupy the assigned seat or, if is not specified, the seat indicated by the on board crew. If is necessary the Company has the right to assign a different accommodation to the Passenger.
If the newly assigned accommodation is of a higher category, no additional fare shall be charged. Conversely, if the new assignment is of lower category, the Passenger shall receive a refund for the price difference, while also retaining the right to terminate the contract according to applicable law.

3.2 The accommodations (cabins and seats) must be vacated prior to the scheduled arrival time of the vessel, in order to facilitate safe disembarkation operations. The procedures and timelines for vacating the accommodations, as well as the instructions for designated meeting points in the common areas, shall be announced by the Ship’s Command.

3.3 On the fast vessels, passengers are required to remain seated during navigation.

Article no. 4 – Passengers’ Medical Conditions

4.1 The Master has the right to deny embarking to anyone that is in physical or mental conditions that would not allow them to undertake the journey. This applies to anyone that, due to substance abuse, including drugs, hallucinogens, or alcohol, or due to illness or infirmity, poses a danger to other passengers. In such cases, the Passenger shall not be entitled to any compensation for damages and shall be liable for any damages caused to the vessel, its equipment, and third parties, as well as to their belongings. If SNAV accepts a passenger on board, this not means that the Company not could change its mind in a second moment.

4.2 Passengers with reduced mobility, disabilities, health issues, or any other individuals requiring special assistance must inform the Carrier at the time of booking. The passenger could request assistance at the ticket office or by calling the Contact Center at 081.42.85.555. Alternatively, when booking online, passengers should check the appropriate box on the passenger data form to declare their condition of reduced mobility. The passengers with specific needs could provide suitable documentation confirming these needs at least 48 hours prior to the scheduled departure. This procedure allows the Carrier to arrange the necessary assistance and to verify the feasibility of the transport. Passengers can fill out the online web form available at the link https://www.snav.it/pmr.

4.3 For pregnant women or women with uncomplicated pregnancies, after the sixth month, it is important to get a medical certificate, dated no more than seven days before the trip. The above-mentioned certificate has to confirm that pregnant can travel. The pregnant must provide the certificate to the Master of the Vessel, if asked.

In other situations, pregnant passengers need a medical certificate that allows them to travel by sea, no matter how far along they are in their pregnancy. However, the Captain has the right to refuse boarding if they think the passenger is not fit to travel.

Article no. 5 – Check-in

5.1 In accordance with international safety regulations (ISPS Code), passengers traveling with the vehicle shall complete the check-in process at SNAV ticket office before the scheduled departure time.
Specifically:

• For Italy – Croatia route: passengers must report at least 3 hours before departure time.
• For Naples – Aeolian and Pontine Islands: passengers must report at least 1 hour before departure time.

5.2 The Passenger’s failure to comply with the deadline set forth in clause 5.1 shall result in the possible denial of embarking.

5.3 The Passenger who has completed the check-in process shall remain in the boarding area until the embarkations is executed.

5.4 Departures to and from the Aeolian Islands at the scheduled times are operated by SNAV or, at the sole discretion of the Company, by another carrier on behalf of SNAV. No refund shall be granted to any Passenger who, having completed the check-in, fails to board the vessel.

Article no. 6 – Documents

6.1 National connections: All passengers, both adults and children, must travel with a valid identification document.

6.2 Minors under the age of 14: As of May 2011 (Decree-Law 70/2011 converted into Law No. 106/2011), identity cards may be issued from birth. It is specified that the validity of the identity card varies according to the age of the holder and is as follows: 3 years for minors under the age of 3; 5 years for minors aged between 3 and 18 years.;

– Passengers under the age of 14 are not permitted to travel alone. They must be continuously supervised by their parents and/or or a trustee and cannot move around the Vessel unaccompanied. The Carrier shall not be liable for any harm experienced by minors in violation of the present GTC.

– Passengers aged between 14 and 18 may travel alone, provided they have written permission from the person who has the legal right to authorize the travel and that, at the same time, indemnify the Carrier from any responsibility. In absence of the aforementioned written authorization, the Company shall deny the embarking of the passenger.

6.3 Connections to Croatia:

Passport/Identity Card Valid for Travel Abroad: It is imperative to travel with a valid identification document (passport or identity card valid for travel abroad). The required residual validity of the passport is ninety (90) days from the anticipated date of the conclusion of the stay. The identification document must be valid and suitable in accordance with the selected destination (passport or identity card valid for travel abroad). It is important to note that difficulties have been reported regarding the recognition of renewed paper identity cards bearing a stamp for entry into Croatia, and, in some instances, refusals have occurred for holders of electronically renewed identity cards accompanied by a certificate issued by the municipality. Therefore, in order to avoid any unpleasant inconveniences, it is advised that passengers with expiring documents fully renew their identification.

Travel Abroad for Minors: All Italian minors traveling abroad must possess an individual travel document. Consequently, either minors, even if listed on their parents’ passports prior to November 25, 2009, are required to hold an individual passport or, where recognized by the countries transited, a valid identity card for international travel. According to Circular No. 1 dated January 27, 2012, issued by the Ministry of the Interior, “the identity card valid for international travel issued to minors under the age of fourteen may, upon request, include the names of the parents or guardians.” In the absence of such information, it is advisable to obtain a family status certificate or a birth certificate for the minor to present at the border if requested by the authorities.

Until the age of fourteen, Italian minors may travel abroad provided they are accompanied by at least one parent or trustee, or if their name is mentioned on the passport or in a declaration of accompaniment issued by a person authorized to give consent as per Article 3, letter a) of Law No. 1185 of November 21, 1967, and endorsed by a competent authority for issuance (Italian Questura or Consular Office abroad), indicating the name of the individual, entity, or transportation company to whom the minors are entrusted.

For the entry of vehicles into Croatia, the following documents are required: a valid driver’s license, the vehicle registration certificate, and either Italian or foreign insurance. Citizens with vehicles bearing foreign registration plates are kindly requested to present the vehicle registration certificate at check-in.

For the operation of a vehicle not owned by the operator, it is advisable to obtain a written authorization, duly signed by the vehicle’s owner, accompanied by a photocopy of the owner’s identification document. In Croatia, the possession of a category A2 driving license is required for the operation of a motorcycle with an engine displacement exceeding 50 cc.

In any event, the Company advises all passengers to obtain updated information from their local Police Headquarters, as well as from the Embassies or Consulates of the destination country accredited in Italy and/or in their country of origin, or from their travel agent. Presentation for embarking with an expired or unsuitable document shall not constitute grounds for a refund.

Article no. 7 – Embarkation and disembarkation of vehicles

7.1 On vessels where the transportation of vehicles accompanying passengers is permitted, such vehicles shall be loaded in the order determined by the Onboard Command. The vehicles shall be loaded, parked (with the handbrake engaged, the gear in gear, the alarm and anti-theft systems deactivated, the windows closed, the locks unlocked, and the ignition key hanging from the dashboard) and unloaded at the care and responsibility of the passenger, who is required to comply with the instructions provided by the onboard personnel during the operations.

For safety reasons, the transportation of vehicles carrying hazardous or harmful goods not permitted by applicable regulations, as well as containers containing flammable products, is strictly prohibited. It is necessary to inform that the vehicle is powered by LPG/methane at the time of booking and to the boarding staff so that the vehicle may be placed in the designated area of the vessel. The tank valve must be closed, and at the time of boarding, the vehicle must be fueled with gasoline.

7.2 The lengths of the vehicles shall be considered overall, including tow bars, trailers, or any other attachments. Motorhomes, caravans, off-road vehicles, or any vehicles with a height exceeding 1.80 meters from the ground and/or a width exceeding 1.85 meters must be reported at the time of booking. The vehicle shall be accepted as a single unit of cargo without a declaration of value.

Passengers intending to declare the value of the vehicle being transported must formalize such declaration in writing prior to the purchase of the ticket, as in such cases, the cost of transporting the vehicle will be calculated based on the declared value.

Consequently, any declarations of value submitted after the purchase of the ticket shall be deemed inadmissible.

7.3 SNAV could be considered liable for the loss and damages of the vehicle accompanying the passenger, within the limits established by Articles. 422 and 423 of the Navigation Code. This liability occurs exclusively if the incident is attributable to the company. The accident must be denounced to the crewmembers at the time it occurs, leading to the preparation of a damage report by the vessel’s command. In absence of an on-board report, the Carrier shall not be liable for the reported incident.

7.4 If the characteristics and dimension of the vehicle do not match those declared by the passenger and noted on the ticket, embarkation shall be allowed after the onboard staff verifies availability and receives payment for any price differences. Failure to comply with these requirements may lead to ticket cancellation.

Article no. 8 – Luggage

8.1 Luggage includes suitcases, travel bags, trolleys, backpacks, and duffel bags that contain the passenger’s personal belongings. These items are typically transported in luggage, travel bags, boxes, crates, and similar containers that accompany the passenger. Trade travelers may bring samples on board as luggage, but they must ensure compliance with customs regulations.

8.2 Passengers are entitled to bring a carry-on luggage on board with maximum dimensions of 50x35x20 cm and a weight not exceeding 9 kg. The transportation rate fee does not includes any potential service of luggage rack. Passengers are responsible for verifying the weight and size limits for their luggage. If the luggage exceeds the specified weight and dimensions, as well as for additional luggage, passengers must purchase a “luggage ticket.” This ticket can be bought exclusively online during the booking process, at the ticket office at check-in, or at the time of purchasing the travel ticket.

Under no circumstances can the luggage ticket be purchased aboard the vessel.
The Company disclaims any responsibility in these cases. The luggage must contain only the passenger’s personal items typically stored in suitcases, travel bags, boxes, and similar containers. Except as stated in section 8.5, passengers are responsible for handling their luggage and its contents.

8.3 On board the ferries, each passenger is permitted to bring their luggage into the cabin. Passengers may deposit valuable items, precious belongings, or money free of charge at the Onboard Commissioner’s Office, if such items are not of an unwieldy nature. The Company reserves the right to offer a paid luggage storage service on certain vessels. In such instances, the service should be considered sold separately and they not shall be considered part of the contract of transport, as well.

8.4 On fast ferry routes, passengers may keep hand luggage with them within the limits outlined in section 8.2, ensuring that it does not obstruct seating or transit corridors. If the size of the luggage prevents it from fitting in the assigned space, passengers may, upon presenting the ticket that includes the luggage, place it in the areas designated by the crew.

8.5 On the route from Naples to the Aeolian Islands, if required by the characteristics of the vessel assigned to the journey, the Company shall provide the passenger, at the time of check-in, with a label indicating the destination to be affixed to the passenger’s luggage. Therefore the luggage shall be stored in the designated luggage area aboard the vessel and may be retrieved by the passenger upon disembarkation, subject to the presentation of the issued label.

8.6 Any claims related to loss or damage of luggage, subject to verification of the carrier’s liability, are limited to the amounts specified in Article no 412 of the Navigation Code, which sets the limit at euro 6,19 per kilogram. This applies only if the passenger reports the issue immediately and the crew confirms the damage, leading to an entry by the ship’s Master in the logbook. The failure to contest visible damage to the luggage shall result in the forfeiture of rights as provided by Articles 412 and 435 of the Navigation Code and Regulation (EC) No. 392/2009, thereby releasing the carrier from any liability.

8.7 Passengers are responsible for submitting a written complaint within fifteen days from the date of disembarkation or the return of their luggage, or from the date when the return was supposed to take place, but only in cases of non-visible damage or lost luggage (Article 15 of Regulation EC 392/2009).

8.8 Lost & Found –The Company is not responsible for the loss of personal belongings or luggage left aboard the vessels. Passengers can report a lost item by filling out the “Complaints and Suggestions form” on the website www.snav.it. Any luggage left on board or in the boarding area unattended and not claimed by any eligible passenger shall be kept in a location deemed suitable by the Company for a maximum period of 30 days. After this period, unclaimed found items shall be handed over to the Mayor of the municipality where the item was found.

Article no. 9 – Pets

9.1 Unless otherwise provided by law, the transportation of domestic animals (e.g., cats, dogs, etc.) on ferry vessels is permitted. In order to be allowed on board, all domestic animals must generally possess a valid passage ticket, a veterinary certificate attesting to their good health, and must have undergone prophylactic treatment for external parasites. Owners must ensure their dogs are registered with the canine registry.

9.2 in order to comply with health and hygiene regulations, domestic animals shall be transported in the designated kennel or in the dedicated cabins (the maximum allowable is two animals per cabin) applicable to the units in which they are present.

9.3 In cabins where access is permitted, in the absence of the master, the dog shall be transferred to the kennel, specifically to the designated cage, as it is prohibited for Passengers to keep dogs in cabins and in common areas. For walks, an external area is available where dogs must be led on a leash and wearing a muzzle. Notwithstanding the foregoing, access to the ship’s premises shall be permitted for guide dogs accompanying visually impaired Passengers, as well as for Civil Protection dogs, provided they are equipped with appropriate certification and are on duty.

9.4 Domestic animals shall travel at the expense, care, and responsibility of the passenger. In accordance with the Ordinance of the Ministry of Health dated August 27, 2004, dog owners are required to apply muzzles and leashes to dogs when in public places and on means of transport. Passengers shall be liable for any damages caused to property or third parties by their animals. The carrier disclaims any liability for the seizure or destruction of animals by the Health Authorities at the port of embarkation/disembarkation, as well as for any injury to animals, escape, loss, or death occurring during transport or during the embarkation and disembarkation process, unless proven cases of willful misconduct and/or negligence attributable to the carrier are established.

Article no. 10 – Failed Departure

10.1 A passenger who fails to arrive in time (as per Article no.5) for check-in or who does not board the vessel forfeits the right to any refund, even a partial one.
No refund shall be granted in the following circumstances:

• Denied embarking due to security reasons, even if the Passenger presents themselves within the aforementioned time frames;
• If the Passenger holds inappropriate documentation for disembarkation at the destination port (examples include lack of ID or expired/inappropriate travel documents). No substitute for valid travel identification shall be accepted;
• If the Passenger fails to arrive on time for embarking after completing check-in
• If the Passenger is not listed as a named individual on the ticket.

Article no. 11 – Cancellations, Delays, and Interruptions of Travel

11.1 In instances specified by the Navigation Code and in cases of objective necessity and/or force majeure, the carrier may cancel the scheduled departure, modify the itinerary (by adding or omitting stops), or change the port of departure.

11.2 In the event of a departure delay, the passenger is guaranteed the rights to information and assistance as provided in Articles 16 and 17, along with the protections outlined in Article 18 of EU Regulation No. 1177/2010, subject to the exceptions listed in Article 20 of the same Regulation. If there is a delay upon arrival at the destination port, and if the relevant conditions are met, the passenger is entitled to compensation as stated in Article 19 of EU Regulation No. 1177/2010, with the aforementioned exceptions still applying.

11.3 The Captain has the full authority to navigate without a pilot, assist and tow other vessels in any circumstance, and deviate from the regular route in any direction, for any distance, and for any purpose related to their responsibilities as Captain, as outlined by the Navigation Code and International Conventions. Accordingly, the Captain may alter the vessel’s itinerary, even if it involves a change in direction or exceeding the usual route, and transfer passengers and vehicles to any other vessel or mode of transportation, whether owned by the carrier or not, heading toward the destination port.

11.4 The carrier shall not be liable for damages resulting from delays and/or the failure to execute the transport accurately if such events arise from unforeseen circumstances, force majeure, adverse weather or sea conditions, strikes, technical failures constituting force majeure, or other causes not attributable to the carrier in accordance with Articles 402, 403, 404, and 408 of the Navigation Code and as specified in Article 20 of EU Regulation No. 1177/2010.

11.5 Under no circumstance the carrier shall be deemed liable for delays due to port operations.

Article no. 12 – Refunds and Changes

12.1 Once concluded, the contract cannot be revoked by either party. However, in deviation from Article 400 of the Navigation Code, SNAV allows passengers who purchased tickets online or through the call center and no longer wish to travel to receive a partial refund. Passengers must submit the refund request by completing the online web form available at https://www.snav.it/rimborsi. Excluding pre-sale and booking fees that remain the passenger’s responsibility and are non-refundable, the refund is 100% of the ticket price if the web form is submitted at least 60 days before departure, 80% if submitted between the 59th day and 48 hours before departure, and 50% if submitted between 48 hours and 4 hours before departure. No refund applies if the passenger cancels from 4 hours before departure to the time of departure or fails to show up for any reason. The web form related to refund requests must reach callcenter@snav.it in the specified timeframe. Any submission to other email addresses belonging to the company will not be processed. The total price of tickets with special rates as mentioned in the subsequent article or promoted in informational brochures, websites, or travel agencies is non-refundable. Passengers shall not receive any refund if they submit a cancellation request within 4 hours prior to departure or after departure. Additionally, if a passenger fails to show up for boarding for any reason (no show), they are not entitled to a refund. The web form for refund requests must be sent to the email address callcenter@snav.it within the aforementioned time frames.
Any requests sent to other email addresses associated with the company will not be processed or considered.

12.2 Named tickets are not transferable.
Tickets are valid only for the date, route, and time specified on them. However, contrary to the above provisions, SNAV allows passengers the right to change the date, route, and/or time, subject to seat availability.

12.3 Partial modifications to the booking are not permitted under any circumstances, meaning no partial cancellations are allowed. Therefore, if multiple tickets are purchased under a single reservation, no refund will be granted for a request made by an individual passenger who is unable to travel for any reason with the Company.

For ticket modifications, in the event that the passenger’s written communication is sent to callcenter@snav.it, made at least 30 days before the departure date, the passenger shall not incur any modification fee, and only the difference in fare shall be applied.

For ticket modifications made between the 29th day and 1 hour prior to departure, the passenger must pay €20,00 for each modified leg if the new ticket’s price is equal to or lower than the original price. Any changes to the issued ticket will not grant the right to a refund. If, as a result of the changes, the new ticket is priced higher than the original, the passenger must pay €20,00 for each modified leg plus the fare difference. For the sole purpose of changing the name on the passenger list, the modification fee shall be €10.00 per amended segment.

In the 48 hours preceding departure, no modifications to the ticket shall be permitted.

Exceptions to this provision shall apply to tickets featuring special rates as described in the subsequent article or those promoted from time to time through all informational and sales channels, for which, notwithstanding any amounts already paid, the total cost of the newly booked ticket shall be payable.

Article no. 13 – Special rates

All special and/or promotional rates are available subject to availability and are automatically proposed by various reservation systems. The application of the “Happy Price” rate is contingent upon the date of booking and/or departure, the number of passengers, the selected accommodation, and the reservation system utilized, and is subject to seat availability at the time of booking.

Article no. 14 Passenger Complaints and Reports

14.1 In accordance with the principle of good faith in contract execution, passengers must immediately report any issues to onboard staff so the company can address them promptly. For any issues regarding accommodations onboard, and remaining subject to Article 3, passengers on roll-on/roll-off ferryboats may approach the Chief Purser.

14.2 In order to enable passengers to provide their feedback and impressions regarding the journey, dedicated comment forms are available on board.

14.3 To submit a complaint or request compensation, the passenger, as the ticket holder, may submit a complaint and/or convey their suggestions by completing the designated “Complaints and Suggestions” form available on the website www.snav.it.

Alternatively, ticket-holding customers may send a registered letter with acknowledgment of receipt to SNAV S.p.A. – Legal Department, Stazione Marittima, Molo Angioino 80133 Napoli. Requesters must provide their first and last names, contact details, and attach a copy of the ticket and/or named boarding pass for the journey, detailing the service disruption experienced, while expressly authorizing SNAV S.p.A. to process their personal data. Compensation requests are individual in nature. Passengers may submit complaints or compensation requests on behalf of other individuals with the same travel title only if expressly authorized by them.

14.4 Passengers’ rights concerning delays and/or compensation requests expire if not exercised and/or submitted to the Legal Department using the “complaints and suggestions” form, a registered letter with acknowledgment of receipt, or via certified email at ufficiolegalesnav@pec.it (which can only receive emails from certified email accounts) within two months from the date of disembarkation or the expected disembarkation date.

14.5 Injuries or damages incurred by individuals and/or property must be reported immediately to the command of the vessel on which the journey took place. Failure to do so will result in no liability being assigned to the carrier.

Article no. 15 – Passengers information and Data Processing

15.1 In compliance with the Ministerial Decree of October 13, 1999, implementing European Directive No. 41 of June 18, 1998, as amended by Directive (EU) 2017/2109 of November 15, 2017, and in accordance with the regulations concerning the application of the ISPS Code relating to anti-terrorism measures, as well as the national maritime security program against potential illegal international actions, all passengers are required to provide the Company with their surname, first name, gender, age category (infant, child, adult), or their exact age or year of birth. Additionally, at the passenger’s request, information regarding any specific care and/or assistance needed in emergency situations, as well as contact information such as email and phone number must be provided to enable the carrier to issue the online purchased ticket and/or to contact them if necessary for matters strictly related to the execution of the maritime transport contract.

15.2 The carrier processes personal data solely for the purpose of fulfilling the contract and complying with legal obligations, in full accordance with the provisions of the aforementioned regulations and Article 6 of EU Regulation No. 679/2016, as indicated in the privacy notice available at www.snav.it/privacy.

15.3 During the check-in process, as well as during pre-boarding and onboard inspections, the carrier reserves the right to conduct security checks and may request the passenger to present identification documents in order to verify the accuracy of the provided information.

15.4 SNAV assumes no liability for the publication on the web of videos and/or photos taken onboard by passengers that capture other individuals present on the vessel.

Article no. 16 – Safety information and ISPS costs

16.1 In compliance with the provisions of the International Ship and Port Facility Security (ISPS) Code pertaining to anti-terrorism regulations, passengers are required to present their ticket and identification document upon request by an officer of the vessel. Passengers are also obliged to consent to any inspections of their luggage if requested. Such inspections may also be conducted by port facilities. It is hereby reminded that during the mooring of vessels and fast ferries in port, it is prohibited to approach within 50 meters of the vessels and their berths. Furthermore, the Company informs that port authorities may impose additional requirements and the payment of supplementary fees not yet quantified.

16.2 The ISPS Code applies to international and national Class A routes. For national short-haul maritime transport routes, the ISPS Code does not apply; however, in specific cases (such as the maritime connection line between Naples and the Aeolian Islands), limited security measures shall be implemented in accordance with national regulations.

16.3 Passengers are strictly prohibited from bringing weapons of any kind, ammunition, explosives, fuels, or other harmful or dangerous substances on board.

16.4 Passengers cannot bring on board any illegal drugs or substances or the laws and current regulations prohibit possession.

16.5 If, at the time of boarding or during navigation, it is determined that a passenger possesses weapons or appears under conditions (due to illness, intoxication, or other reasons) that pose a risk or discomfort to themselves or others, the captain may deny boarding and/or take all legal measures as required

16.6 Passengers are strictly prohibited from using unauthorized drones on board.

Article no. 17 – Limitation Period

Rights arising from the contract for the transportation of persons, luggage, and vehicles are subject to the limitation periods specified in Articles 418 and 438 of the Navigation Code.

Article no. 18 – Applicable Law and Jurisdiction

The present GTC are governed by Italian law and shall be interpreted accordingly to. In case of any disputes, the sole jurisdiction shall be that of the court of Naples. However, if a passenger residing in Italy qualifies as a consumer under current Italian regulations, jurisdiction shall be in the court of their residence or domicile.

General Terms and Conditions – Gulf of Naples transport services

Article no. 1 – Whereas

1.1 The present General Terms and Conditions (“GTC”) governs the maritime transportation of passengers from the port of departure to the destination port, in accordance with the Articles 396 and subsequent of the Italian Navigation Code, of national and international laws and EU Regulation no. 1177/2010.

1.2 Regards to the present GTC, the following definitions define:

• “Passenger”: is any person who has purchased a ticket issued by the carrier through its direct (ticket offices, website, web app) or indirect sale channels (partner and/or authorized agencies) and travels on the vessels designated for the connection.
• “Carrier”: is SNAV S.p.A., herein after referred to as “Company”. The maritime carrier is usually the contractual carrier. The vessel used for transport may be part of SNAV’s fleet or another actual carrier, used by any title.
• “Maritime passenger transport service”: is the commercial transport of passengers by the sea, on the route specified upon the ticket, including on – board accommodation and any accompanying vehicle, if applicable, at the scheduled departure time. The crossing time is indicative and not binding, calculated on basis of the distance between the departure port and the arrival port at favorable weather – marine conditions;
• “Boarding ticket”: is a travel voucher or the ticket;
• “Vessel”: is any type of watercraft used by the Carrier to fulfill the transport contract.

1.3 The Carrier undertakes to transport the passenger and, in the case that the type of Vessel could embark vehicles, any accompanying vehicle in accordance with the transport conditions specified below. The passenger agrees to review and comply with these conditions prior to purchasing the ticket, thus fully acknowledging and accepting the same. These terms are considered known and accepted by anyone shall purchase and/or use the passage tickets issued by the Company.

1.4 Any other services provided by the carrier should be considered sold separately and they not shall be considered part of the contract of transport, as well.

1.5 Tre present transport agreement shall be exclusively applied if SNAV shall be the Carrier and if the Maritime passenger transport service shall be issued in the Gulf of Naples.

Article no. 2 – Ticket

2.1 The ticket is personal, non-transferable and valid only for the specified transport. Passenger must keep ticket throughout the journey to justify the right to travel and must present it to the Company’s personnel upon request. If a Passenger is travelling on-board without the ticket, the Company’s crew shall be entitled to request the payment of the double of the original price of the ticket, in addition to any penalties specified by Article 40, paragraph 4 of regional law no. 3/2002. Tickets with scratches and/or corrections shall be considered invalid. Any unused ticket by the indicated departure date shall be considered no more valid, and no shall be refundable. The Company shall not issue duplicates for lost or stolen tickets. Passengers are responsible for correctly providing the information required during the online booking process. Passengers must immediately contact SNAV’s Contact Center if they do not receive their purchased ticket online or via the Contact Center, and verify the accuracy of the provided data.

2.2 Children – Children under the age of 2 years old can travel free, without an assigned seat. If a child occupies a seat, the rate fee applicable to their age category must be paid. Children between 2 and 12 years old shall pay the rate fee for children. Once they turn 12, they must pay the full rate fee. The purchase shall give evidence of the child’s age both at the time of ticket purchase and at boarding, if requested.

The rate fee applicable shall be based on the child’s age at the time of travel. No children fee reductions shall be granted after that the tickets are issued. Passengers under the age of 14 years old cannot travel alone; they need to be supervised at all times by a parent or a trustee and cannot move around the Vessel unaccompanied. The Carrier shall not be liable for any harm experienced by minors in violation of the present GTC. Passengers aged between 14 and 18 years old may travel alone, provided they have written permission from the person who has the legal right to authorize the travel and that, at the same time, indemnify the Carrier from any responsibility. In absence of the aforementioned written authorization, the Company shall deny the embarking of the passenger. In such cases, any refund shall be recognized in favor of the passenger.

2.3 Supplements, port taxes, and fees – The ticket price includes any applicable and variable surcharges, taxes and port fees, and presale fees up to €1.50 and booking fees of €1.00 per booking.

2.4 Rates – For the routes designated as “regionali” SNAV must apply the rates set by the relevant public authorities. For the other routes, SNAV has the flexibility to implement the price that best suits its commercial interests.

2.5 Discounted rates for residents of the Gulf of Naples Island– The passengers with residence in an island of the Gulf of Naples can benefit from discounted rates. In order to receive the benefit, the passengers must provide to the ticket office valid documentation as well as for checks at the boarding area and on board. Passengers, also, may certify their residency by completing a self-declaration form, in accordance with Article 46 of D.P.R. 445/2000, which staff will provide. The properly filled and signed self-declaration must be provided to ticketing staff to facilitate checks as outlined in Article 71 of D.P.R. 445/2000. If passengers do not provide a self-declaration or suitable documentation for proving their residency, they must pay the full ticket price. No refund shall be granted for the resident ticket purchased without the appropriate documentation, and such tickets will be withdrawn. It is important to note that this conduct is subject to legal penalties. Furthermore, administrative sanctions shall be applied as stated in Article 40, paragraph 4 of Regional Law No. 3/2002. A request submitted to the relevant registry office for a change of residency does not serve as valid documentation to prove residency and does not entitle the applicant to the residents’ discount. Residents may purchase their tickets online up to the day before boarding; check-in will occur at the boarding area, where staff will verify residency based on the identification document. In order to prevent fraud, ticket counters are strictly prohibited from issuing boarding passes at the resident fare in the days leading up to departure.

2.6 Onboard and Shore Controls – The Company, may conduct checks on the travel documents at boarding points or even during the voyage, utilizing inspectors or its own land or onboard staff. Passenger must cooperate with the inspection personnel in order to facilitate embarking operation and present an identification if they hold a resident ticket.

2.7 Invoices – Tickets do not serve as invoices and it is considered as receipts. A passenger could request an invoice of the purchased ticket exclusively at the time of ticket purchase, providing the necessary information for the issuance of the electronic invoice. After the purchase, it is not possible to request an invoice and for travel documents purchased through the website www.snav.it, the request for invoice issuance must reach our company within 24 hours of booking by completing the online form available at the link https://www.snav.it/fatture.

2.8 Subscriptions/card – Holders of subscription cards and Cards must strictly adhere to the conditions for issuing and using these cards. If a subscription holder is unable to present their card to the boarding staff or on board, they shall be face the administrative penalties outlined in paragraphs 4 and 6 of Article 40 of Regional Law No. 3/2002.

Article no. 3 – Health Conditions

3.1 The Master has the right to deny embarking to anyone that is in physical or mental conditions that would not allow them to undertake the journey. This applies to anyone that, due to substance abuse, including drugs, hallucinogens, or alcohol, or due to illness or infirmity, poses a danger to other passengers. In such cases, the Passenger shall not be entitled to any compensation for damages and shall be liable for any damages caused to the vessel, its equipment, and third parties, as well as to their belongings. If SNAV accepts a passenger on board, this not means that the Company not could change its mind in a second moment.

3.2 Passengers with reduced mobility, disabilities, health issues, or any other individuals requiring special assistance must inform the Carrier at the time of booking. The passenger could request assistance at the ticket office or by calling the Contact Center at 081.42.85.555. Alternatively, when booking online, passengers should check the appropriate box on the passenger data form to declare their condition of reduced mobility. The passengers with specific needs could provide suitable documentation confirming these needs at least 48 hours prior to the scheduled departure. This procedure allows the Carrier to arrange the necessary assistance and to verify the feasibility of the transport. Passengers can fill out the online web form available at the link https://www.snav.it/pmr.

3.3 For pregnant women or women with uncomplicated pregnancies, after the sixth month, it is important to get a medical certificate, dated no more than seven days before the trip. The above-mentioned certificate has to confirm that pregnant can travel. The pregnant must provide the certificate to the Master of the Vessel, if asked.

In other situations, pregnant passengers need a medical certificate that allows them to travel by sea, no matter how far along they are in their pregnancy. However, the Captain has the right to refuse boarding if they think the passenger is not fit to travel.

Article no. 4 – Embarking Presentation

Every passenger needs to check in at the ticket office to get their boarding pass at least thirty (30) minutes before the departure time on their ticket. Passengers must carefully check if there are any changes to the departure time and confirm the departure gate before they leave. If the name of the vessel is on the ticket, it is just for reference. Another vessel, possibly from a different company, may actually make the journey. The carrier is not responsible if the passenger makes a mistake about the departure gate or the ship for the trip.

Article no. 5 Embarkation and Disembarkation of Vehicles

5.1 On Vessel that carry both vehicles and passengers, vehicles embark in the order set by the crewmembers. Passengers must make sure their vehicles are embarked and parked correctly. This includes engaging the handbrake, putting the vehicle in gear, turning off alarms and anti-theft systems, closing windows, leaving the locks open, and hanging the ignition key from the dashboard. Passengers must follow the crew’s instructions during loading. For safety reasons, vehicles carrying dangerous goods are not allowed. Additionally, if a vehicle runs on LPG, methane, or is hybrid or electric, this must be reported when booking and to the boarding staff. These vehicles shall place in a special area on the ship. The fuel tank valve must be closed and the vehicle must be running on gasoline when it is loaded.

5.2 The length of vehicles includes everything, like tow hooks, trailers, and other attachments. Passengers must let us know about any campers, caravans, SUVs, or vehicles that are taller than 1.80 meters or wider than 1.85 meters when they book. The vehicle is accepted as a single unit without a value declaration. If passengers want to declare their vehicle’s value, they must do it in writing before buying the ticket. If passenger declare a value, the transportation cost shall be based on that declared value. Any value declarations made after buying the ticket shall not be accepted.

5.3 SNAV could be considered liable for the loss and damages of the vehicle accompanying the passenger, within the limits established by Articles. 422 and 423 of the Navigation Code. This liability occurs exclusively if the incident is attributable to the company. The accident must be denounced to the crewmembers at the time it occurs, leading to the preparation of a damage report by the vessel’s command. In absence of an on-board report, the Carrier shall not be liable for the reported incident.

5.4 If the characteristics and dimension of the vehicle do not match those declared by the passenger and noted on the ticket, embarkation shall be allowed after the onboard staff verifies availability and receives payment for any price differences. Failure to comply with these requirements may lead to ticket cancellation.

5.5 SNAV does not bear any liability for passengers’ potential non-compliance with the prefectural orders regarding the disembarkation of vehicles on the islands of the Gulf. Each passenger must check in advance whether they can board and disembark their vehicle on the islands and must obtain any required authorizations. No refunds are available.

5.6 Bicycles, electric bikes, and scooters: Passenger can bring bicycles, electric bikes, and scooters on the company’s boats, but you must follow the rules below. These rules are designed to keep everyone safe and make good use of space.
Passenger can only bring foldable bicycles and scooters (both electric and non-electric) that can be folded down and placed in a suitable bag. Also, for safety during the journey, passenger must turn off the power battery for electric bikes and scooters before boarding.

For non-foldable scooters and bicycles, passenger can only bring them on certain boats that have space for them in the garage. This depends on availability and the company’s decision.

To bring these vehicles on board, passengers needs the right travel document.
The company is not responsible for any damage that may happen to your vehicles while on the boat, during boarding, or when getting off. They are also not liable for any damage caused to property or people if passenger does not follow these rules.

Article no. 6 Luggage

6.1 Luggage includes suitcases, travel bags, trolleys, backpacks, and duffel bags that contain the passenger’s personal belongings. These items are typically transported in luggage, travel bags, boxes, crates, and similar containers that accompany the passenger. Trade travelers may bring samples on board as luggage, but they must ensure compliance with customs regulations.

6.2 Carry-On luggage – Passengers are entitled to bring one only carry-on luggage on board with maximum dimensions of 50x35x20 cm and a weight not exceeding 9 kg. Passengers are responsible for verifying the weight and size limits for their luggage. If the luggage exceeds the specified weight and dimensions, as well as for additional luggage, passengers must purchase a “luggage ticket.” This ticket can be bought exclusively online during the booking process, at the ticket office at check-in, or at the time of purchasing the travel ticket. Under no circumstances can the luggage ticket be purchased aboard the vessel. The luggage ticket serves solely as proof of travel for the luggage itself. If passenger is found on board without a luggage ticket, passenger shall pay double of the price of the ticket for the luggage

The luggage is considered unregistered (not checked in) and is therefore not entrusted to the carrier for safekeeping.

6.3 The transportation price does not include fees for any luggage services, which are considered ancillary services not provided by the company. Each passenger is allowed to bring their luggage to their assigned seat. If the luggage is too large to fit in the assigned seat, the passenger can place it in the areas designated by the crew, provided their luggage ticket. Passengers must not place luggage on seats or in a manner that obstructs other passengers. Passengers are liable for their luggage and its contents until the disembark operation. SNAV shall not be liable for any damage or loss related to passengers’ luggage, as handling is solely the passenger’s responsibility.

In the event of loss or damage to luggage, the passenger must report the incident immediately to the crew that prepare a damage or loss report.

6.4 Any claims related to loss or damage of luggage, subject to verification of the carrier’s liability, are limited to the amounts specified in Article no 412 of the Navigation Code, which sets the limit at euro 6,19 per kilogram. This applies only if the passenger reports the issue immediately and the crew confirms the damage, leading to an entry by the ship’s captain in the logbook. Failure to report visible damage to luggage will result in the loss of rights under Articles 412 and 435 of the Navigation Code and Regulation (EC) 392/2009.

6.5 Passengers are responsible for submitting a written complaint within fifteen days from the date of disembarkation or the return of their luggage, or from the date when the return was supposed to take place, but only in cases of non-visible damage or lost luggage (Article 15 of Regulation EC 392/2009).

6.6 Lost & Found –The Company is not responsible for the loss of personal belongings or luggage left aboard the vessels. Passengers can report a lost item by filling out the “Complaints and Suggestions form” on the website www.snav.it. Any luggage left on board or in the boarding area unattended and not claimed by any eligible passenger shall be kept in a location deemed suitable by the Company for a maximum period of 30 days. After this period, unclaimed found items shall be handed over to the Mayor of the municipality where the item was found.

Article no.7 – Pets

In order to be allowed on-board, domestic animals must possess a valid ticket, a veterinary certificate confirming their good health, and proof of external parasite treatment. Owners must ensure their dogs are registered with the canine registry. Passengers assume full responsibility for the care and supervision of their domestic animals. Passengers are liable for any damage caused to property and/or third parties by their animals. The carrier disclaims any liability for the seizure or euthanasia of animals by Health Authorities at the embarkation/disembarkation port, as well as for any injuries to animals, their escape, loss, or death occurring during transport or while boarding and disembarking, except in cases of proven malice and/or negligence on the part of the carrier. In accordance with the Ordinance of the Ministry of Health dated August 27, 2004, dog owners are required to use muzzles and leashes in public places and on transport vehicles. Domestic animals must be small or medium-sized; for particularly large animals, boarding may be denied or accepted only under conditions that do not inconvenience or harm other passengers.

Article 8 –Failed departure

The passenger who fails to check-in on time or does not board the vessel, is not entitled to any refund, not even partial one, of the amount paid. Furthermore, no refund shall be granted if the Passenger checks in but does not arrive in time for boarding. In no circumstances can SNAV be held responsible if the passenger’s failure to board is caused by events that are not directly attributable to the carrier (e.g., external events, traffic congestion, etc.).

Article 9 – Cancellations, Delays, and Interruptions of Travel

9.1 In instances specified by the Navigation Code and in cases of objective necessity and/or force majeure, the carrier may cancel the scheduled departure, modify the itinerary (by adding or omitting stops), or change the port of departure.

In the event of a departure delay, the passenger is guaranteed the rights to information and assistance as provided in Articles 16 and 17, along with the protections outlined in Article 18 of EU Regulation No. 1177/2010, subject to the exceptions listed in Article 20 of the same Regulation. If there is a delay upon arrival at the destination port, and if the relevant conditions are met, the passenger is entitled to compensation as stated in Article 19 of EU Regulation No. 1177/2010, with the aforementioned exceptions still applying.

9.2 The Captain has the full authority to navigate without a pilot, assist and tow other vessels in any circumstance, and deviate from the regular route in any direction, for any distance, and for any purpose related to their responsibilities as Captain, as outlined by the Navigation Code and International Conventions. Accordingly, the Captain may alter the vessel’s itinerary, even if it involves a change in direction or exceeding the usual route, and transfer passengers and vehicles to any other vessel or mode of transportation, whether owned by the carrier or not, heading toward the destination port.

9.3 The carrier shall not be liable for damages resulting from delays and/or the failure to execute the transport accurately if such events arise from unforeseen circumstances, force majeure, adverse weather or sea conditions, strikes, technical failures constituting force majeure, or other causes not attributable to the carrier in accordance with Articles 402, 403, 404, and 408 of the Navigation Code and as specified in Article 20 of EU Regulation No. 1177/2010.

9.4 Under no circumstance the carrier shall be deemed liable for delays due to port operations.

Article no. 10 Refunds and changes

Once concluded, the contract cannot be revoked by either party. However, in deviation from Article 400 of the Navigation Code, SNAV allows passengers who purchased tickets online or through the call center and no longer wish to travel to receive a partial refund. Passengers must submit the refund request by completing the online web form available at https://www.snav.it/rimborsi.

Excluding pre-sale and booking fees that remain the passenger’s responsibility and are non-refundable, the refund is 100% of the ticket price if the web form is submitted at least 60 days before departure, 80% if submitted between the 59th day and 48 hours before departure, and 50% if submitted between 48 hours and 4 hours before departure. No refund applies if the passenger cancels from 4 hours before departure to the time of departure or fails to show up for any reason. The web form related to refund requests must reach callcenter@snav.it in the specified timeframe. Any submission to other email addresses belonging to the company shall not be processed.

The total price of tickets with special rates as mentioned in the subsequent article or promoted in informational brochures, websites, or travel agencies is non-refundable .Passengers shall not receive any refund if they submit a cancellation request within 4 hours prior to departure or after departure. Additionally, if a passenger fails to show up for boarding for any reason (no show), they are not entitled to a refund. The web form for refund requests must be sent to the email address callcenter@snav.it within the aforementioned time frames. Any requests sent to other email addresses associated with the company will not be processed or considered.

Tickets are valid only for the date, route, and time specified on them. However, contrary to the above provisions, SNAV allows passengers the right to change the date, route, and/or time, subject to seat availability.

Partial modifications to the booking are not permitted under any circumstances, meaning no partial cancellations are allowed. Therefore, if multiple tickets are purchased under a single reservation, no refund will be granted for a request made by an individual passenger who is unable to travel for any reason with the company.

For ticket modifications made at least 30 days before the departure date, the passenger shall not incur any modification fee, and only the difference in fare shall be applied. For ticket modifications made between the 29th day and 1 hour prior to departure, the passenger must pay €2.50 for each modified leg if the new ticket’s price is equal to or lower than the original price. Any modification to the issued ticket does not entitle the passenger to a refund. If, as a result of the changes, the new ticket is priced higher than the original, the passenger must pay €2.50 for each modified leg plus the fare difference.

Article no. 11 – Passenger Complaints and Reports

According to the principle of good faith in contract execution, passengers must promptly report any issues to the on-board staff so that the company can address them swiftly. For any issue related to on-board accommodations, passengers can contact the on-board personnel. To allow passengers to share their feedback or report complaints, including requests for compensation for delays (pursuant to Article 19 of EU Regulation 1177/10), ticket-holding passengers may submit complaints and/or suggestions by filling out the “complaints and suggestions” form available on the website www.snav.it.

Alternatively, ticket-holding customers may send a registered letter with acknowledgment of receipt to SNAV S.p.A. – Legal Department, Stazione Marittima, Molo Angioino 80133 Napoli. Requesters must provide their first and last names, contact details, and attach a copy of the ticket and/or named boarding pass for the journey, detailing the service disruption experienced, while expressly authorizing SNAV S.p.A. to process their personal data. Compensation requests are individual in nature. Passengers may submit complaints or compensation requests on behalf of other individuals with the same travel title only if expressly authorized by them.

Passengers’ rights concerning delays and/or compensation requests expire if not exercised and/or submitted to the Legal Department using the “complaints and suggestions” form, a registered letter with acknowledgment of receipt, or via certified email at ufficiolegalesnav@pec.it (which can only receive emails from certified email accounts) within two months from the date of disembarkation or the expected disembarkation date.
Injuries or damages incurred by individuals and/or property must be reported immediately to the command of the vessel on which the journey took place. Failure to do so will result in no liability being assigned to the carrier.

Article no.12 – Passenger Information and Data Processing

12.1 The carrier processes personal data solely for the purpose of fulfilling the contract and complying with legal obligations, in full accordance with the provisions of the aforementioned regulations and Article 6 of EU Regulation No. 679/2016, as indicated in the privacy notice available at www.snav.it/privacy.

12.2 SNAV assumes no liability for the publication on the web of videos and/or photos taken onboard by passengers that capture other individuals present on the vessel.

Article no. 13 – Safety Information

13.1 Passengers must remain seated in their assigned seats while navigating. Passengers are not allow to stay the external areas of the fast vessels. If passengers do not comply with this rule the company disclaims any responsibility. In accordance with current regulations, passengers must present their ticket and identification document if requested by a vessel officer. Passengers must also consent to any inspections of their luggage if required. Port authorities may also carry out these checks. It is important to note that during the docking of ships and fast vessels in port, approaching within 50 meters of them and their moorings is prohibited. Furthermore, the Company informs that port authorities may impose additional requirements and the payment of unspecified additional fees.

13.2 Passengers are strictly prohibited from bringing weapons of any kind, ammunition, explosives, fuels, or other harmful or dangerous substances on board.

13.3 Passengers cannot bring on board any illegal drugs or substances or possession is prohibited by the laws and current regulations.

13.4 If, at the time of boarding or during navigation, it is determined that a passenger possesses weapons or appears under conditions (due to illness, intoxication, or other reasons) that pose a risk or discomfort to themselves or others, the captain may deny boarding and/or take all legal measures as required.

13.5. Passengers are strictly prohibited from using unauthorized drones on board.

Article no. 14 – Limitation Period

Rights arising from the contract for the transportation of persons, luggage, and vehicles are subject to the limitation periods specified in Articles 418 and 438 of the Navigation Code.

Article no. 15 – Applicable Law and Jurisdiction

The present GTC are governed by Italian law and shall be interpreted accordingly to.

In case of any disputes, the sole jurisdiction shall be that of the location where the Company has its legal headquarters. However, if a passenger residing in Italy qualifies as a consumer under current Italian regulations, jurisdiction shall be in the court of their residence or domicile.

Last update: 04/03/2025
Source for Transport conditions – Croatia, Aeolian and Pontine: https://www.snav.it/en/transport-conditions/condizioni-di-trasporto-generali
Source for General Terms and Conditions – Gulf of Naples transport services: https://www.snav.it/en/transport-conditions/condizioni-di-trasporto-golfo-di-napoli