Hellenic Seaways阿提卡轮渡公司成立于 1984 年，总部位于希腊雅典，是爱琴海上领先的轮渡公司。作为 Attica Group 的子公司，该公司提供前往基克拉泽斯群岛、北爱琴海、Saronic Islands 和克里特岛等目的地的客运和货运业务。立即在线或通过Ferryscanner 应用程序轻松预定Hellenic Seaways 轮渡票务。
Hellenic Seaways 路线
所有Hellenic Seaways 航线，按热门程度排名，每 15 天更新一次。查看轮渡航班时刻表、票价以及比雷埃夫斯（Piraeus）出发舱口。
Hellenic Seaways 船队
Hellenic Seaways 该公司运营 18 艘现代化船只，确保在希腊海域进行安全舒适的旅行。凭借保养良好的内部设施和可靠的船只，乘客可以放心地放松心情，享受旅程。
About Hellenic Seaways
Hellenic Seaways 自 1984 年成立以来，该公司一直是希腊轮渡旅行中值得信赖的品牌，提供横跨爱琴海的高效、舒适航班。通过行业整合，该公司扩大了网络，通过高速和传统轮渡组成的现代化船队，为主要岛屿目的地提供快速、可靠的航班。
2018 年 6 月，Hellenic Seaways 被阿提卡集团收购，进一步加强了其运营和服务质量。此次收购增强了连接性，改善了机上设施，提高了各条航线的效率。
Hellenic Seaways 致力于可持续发展，采用环保技术减少排放，保护海洋生态系统。在船上，乘客可以享受宽敞的休息室、优质的餐饮和现代化的设施，确保舒适的旅行体验。
无论您是环岛旅行、通勤还是运输货物，Hellenic Seaways 都能为您提供无缝、可靠和环保的方式来探索希腊令人惊叹的海岸线。
Hellenic Seaways 办理登机手续和登机
抵达时间
至少在出发前 1 小时抵达港口。如果乘车旅行，司机必须在场，车上乘客必须在上车前下车。
电子门票选项
电子机票可通过网络办理登机手续。在航班起飞前 48 至 2 小时完成此流程，即可通过电子邮件收到电子机票。登机时，请出示电子机票和有效护照或身份证件。
收集门票
您也可以在出发前至少 2 小时到我们的办公室取票，地址是 Miltiadou 7, 6th floor, 105 60, Athens。请务必出示您的预订编号、访问代码和有效身份证件。
纸票
不提供纸质门票。
机载设备
所有 13 艘船只均允许车辆登船。允许使用自行车和摩托车；对于汽车、露营车和卡车，请在预订时查询价格或联系我们的支持团队。
替代燃料汽车 (AFV)
携带 AFV 旅行的乘客必须在预订时申报。AFV 包括
- 带电池的混合动力车和全电动车（电量 ≤ 40%）。
- 使用液化或压缩气体燃料的车辆（油箱容量≤50%）。
- 如果车辆显示任何警告提示，请立即通知工作人员。
- 同样的规则也适用于非随身携带的 AFV。
所需文件
办理登机手续时，请确保您已准备好登机牌和有效身份证件（护照或身份证，以及车辆行驶证（如适用））。折扣票持有者必须出示证明文件。如果没有提供适当的证件，公司保留拒绝登机的权利。
Hellenic Seaways 船上设施
Hellenic Seaways ，您可以通过机上 WiFi 保持联系，在贵宾席或私人客舱放松身心，还可以在餐厅或小吃店享用美食。为了宠物的安全，船上还提供宠物箱。
Wi-Fi 接入
在旅途中使用机上 Wi-Fi 保持联系。
贵宾席
特别舒适的贵宾席让您放松身心。
餐厅
通过提供全方位服务的船上餐饮选择，尽享美味佳肴。
小吃店
小吃店提供快餐和饮料。
木屋
旅行期间，您可以在私人舒适的小木屋中休息。
宠物箱
为旅行宠物提供安全、可靠和舒适的宠物箱。
无障碍 全民旅行
Hellenic Seaways 轮椅无障碍通道、电梯、自动扶梯和残疾人（PWD）专用车厢为您提供舒适的旅程。
轮椅通道
便于轮椅进出的坡道和空间。
电梯
乘坐电梯可轻松到达所有甲板。
自动扶梯
方便的自动扶梯可在甲板之间快速通行。
无障碍木屋
为行动不便的乘客提供舒适、设备齐全的客舱。
Hellenic Seaways 折扣
通过Hellenic Seaways’ 享受超值折扣，精明出行！家庭、学生、军人和残疾乘客最多可节省 50% 的费用，而婴儿则可免费乘车。
婴儿旅行
0-4 岁婴儿免费乘车。
儿童票
5-10 岁儿童享受半价优惠。
学生票价
学生购买船票可享受五折优惠。
ISIC 通行证
符合条件的持卡人可享受 ISIC 学生折扣。
大家庭
大家庭折扣：船票可节省 50% 或 25%。
三口之家
有 3 个孩子的家庭最多可享受半价船票优惠。
军事旅行
退伍军人只要承诺服役，即可享受离岗专享折扣。
忠诚计划
使用 Seasmiles（海淘里程）--我们独有的折扣会员卡--节省费用。
无车乘客
没有汽车也能游览希腊群岛？Hellenic Seaways 欢迎步行乘客！轻松登船，坐在舒适的座椅上，享受咖啡馆、休息室和迷人的海景。
无随身行李车辆的转移Hellenic Seaways
如果您有车辆需要移动，但不打算随车旅行，Hellenic Seaways 可为无随车携带的汽车和摩托车提供可靠的转运服务，确保将您安全送达目的地。有关预订和要求的详细信息，请联系我们的支持团队。
Hellenic Seaways 宠物政策
Hellenic Seaways 船上欢迎携带宠物，但有严格的规定，以确保所有人都能享受舒适的旅程。乘客必须在预订时申报宠物，因为船票是提前出票的（不允许在船上出票）。每位乘客最多可携带 5 只宠物乘船，需要预订宠物专用客舱（每个客舱最多 2 只宠物）。
- 超过 10 公斤的宠物必须留在船上的宠物箱内。
- 10 公斤以下的宠物可留在主人的宠物箱内。
- 所有狗在移动时都必须佩戴口罩。
- 服务犬可不受犬舍要求的限制。
- 宠物不得进入室内或在甲板上自由活动。
- 必须持有有效的宠物护照、健康证明或服务犬许可证。
主人必须携带所有必要的文件和必需品，并对宠物的护理、安全和卫生以及它们在旅途中可能造成的任何损害负全部责任。
忠诚计划
Hellenic Seaways 通过 Seasmiles 忠诚计划奖励经常旅行的旅客，提供独有的优惠，让每次旅行都更有意义。会员资格免费，18 岁及以上乘客均可加入。
计划优势：
- 购买船票和船上购物可赢取积分。
- 用积分兑换折扣和免费旅行。
- 享受特别优惠和优先服务。
- 享受独家合作伙伴折扣，节省更多费用。
- 有三个会员级别可供选择，会员待遇不断增加。
如何使用
- 预订时请报出您的会员号，以便享受优惠。
- 访问机上的 Seasmiles 自助服务终端，发放您的蓝色实体卡。
- 金卡会员升级后会收到邮寄的实体卡。
- 将数字卡添加到电子钱包或保存到设备中，以便快速访问。
我们完全支持您的 Seasmiles 会员卡。
Hellenic Seaways 行李津贴
乘客最多可免费携带 50 公斤（或 1 立方米）的行李。行李必须按照机组人员的指示放置在指定的存放区。虽然没有严格的尺寸限制，但乘客应确保自己的行李便于搬运。
对于贵重物品，建议乘客交给行李总管保管，并索取收据。除非行李寄存在行李员处，否则公司不对行李的丢失或损坏负责。留在舱房、公共区域或车辆内的钱财、贵重物品和个人物品不在承保范围内。请务必精打细算，妥善保管您的必需品，以确保您的旅途无忧！
指导原则
Hellenic Seaways 该公司致力于提供安全、可靠、高质量的轮渡服务，通过现代化、高效的船只确保乘客获得无缝旅行体验。通过不断投资于创新的环保技术，公司在提高运营效率的同时减少了对环境的影响。
Hellenic Seaways 以客户满意度、可持续发展和卓越为核心，将乘客舒适度、安全性和服务质量放在首位。公司致力于实现负责任的增长，为股东、员工、当地社区和业务合作伙伴创造持久价值，同时坚持海运业的最高标准。
可提供的目的地有Hellenic Seaways
Hellenic Seaways 旅行条款与条件
General Conditions – Cyclades, Dodecanese, N. Aegean, Saronic islands & Crete
For better information – For better service!
PASSENGER NAME LIST
- The provisions of Presidential Decree no. 23/1999 “Registration of persons traveling by passenger vessels operating to or from Greek ports in accordance with Directive 98/41/EC/1998”, are amended, according to PD 102/2019 (A΄ 182).
- To make that possible, tickets are issued BY NAME and specifically must include:
- PASSENGER’S LAST NAME
- PASSENGER’S FIRST NAME (in full)
- GENDER: MALE/FEMALE
- NATIONALITY (i.e. GR)
- DATE OF BIRTH (Day/Month/Year)
In addition, the issuing agent must be notified of passengers requiring SPECIAL CARE.
- It is strictly forbidden to issue tickets on board; therefore, for their convenience, passengers must contact their travel agent on time, to book and issue their tickets.
- Children under 5 years old (up to 4 years & 364 days): it is mandatory to issue a Free of Charge ticket, provided that it is booked and issued simultaneously with an adult ticket. When a bed or seat is provided, a 50% discount is applicable on the child’s fare and adult accompaniment is required.
PASSENGER’S PHONE NUMBER
Passengers are advised to provide their travel agency with a telephone number (preferably a mobile phone number) so they can be contacted in case of emergency, e.g. cancellation of departure due to bad weather conditions etc.
NUMBERED SEATS
Use is only allowed to the holders of numbered seat tickets.
EMBARKATION PROCEDURE
Passengers must:
a) report at the embarkation area at least one (1) hour before departure.
b) if travelling by car, one (1) hour before departure.
Drivers are obliged to embark and disembark their vehicle. Vehicles’ passengers must exit the vehicle before embarkation. Vehicles’ priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.
All passengers should be able to present their valid travel documents.
Passengers are also requested to carry the necessary documents that certify their identity (identity card, passport or driver’s license), as well as the supporting documents for commercial discounts, if a discounted ticket has been issued. In case holders of discounted tickets do not carry the required supporting documents, the fare difference must be collected. In addition, boarding will not be allowed to passengers whose name is not correctly indicated on the ticket.
The Company reserves the right to deny embarkation to a passenger travelling without the necessary identification and supporting documents.
In case a passenger wishes to disembark prior the vessel’s departure, he/she is obliged to inform the vessel’s Purser’s Office and upon leaving the vessel to take all of his/her luggage as well. In case of vehicles, please mind that there is the possibility of being unable to remove them from the vessel’s garage due to their pre-arranged parking positions.
TICKET OPTION DATE
Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period, the booking is automatically cancelled.
OPEN DATE TICKETS
- Open date tickets are valid for boarding only if a boarding card, valid for the specific date of travel, has been issued. Open date tickets are valid indefinitely.
- If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
- Upon embarkation, the original ticket and issued boarding card must be handed over to the vessel’s Purser for ticket control.
TICKET CANCELLATION
- Tickets can only be invalidated by the issuing agency.
- Tickets cannot be invalidated over the phone. Passengers wishing to invalidate their tickets must hand them over to the issuing agency.
- The refund for the invalidated tickets can be made by the issuing agency and is valid for up to 2 years after the date of invalidation.
- Bookings made via the Company’s online booking system, can only be cancelled by email to helpdesk@attica-group.com
CANCELLATION FEES
A. CANCELLATION FEES: CYCLADES – DODECANESE – NORTH AEGEAN routes
HIGH SEASON: 28/02/25-01/03/25, 03/03/25, 21/03/25-22/03/25, 25/03/25, 11/04/25-27/04/25 & 05/06/25-28/09/25*
- Up to 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to 12 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
*For the period 11/04/25-20/04/25 & from 05/06/25-07/06/25 for all departures from Piraeus, Lavrio, Kavala and Thessaloniki and for the period 21/04/25-27/04/25 & 09/06/25-10/06/25 for all departures to Piraeus, Lavrio, Kavala and Thessaloniki, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 14 days prior to departure. Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
The same applies to all intermediate routes.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
- Up to 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
B. CANCELLATION FEES: PIRAEUS – HERAKLION & PIRAEUS – CHANIA routes
HIGH SEASON: 05/06/25-28/09/25
- Up to 14 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to 7 days prior to departure: A 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.
LOW SEASON: All the other dates except those mentioned in HIGH SEASON
- Up to 1 hour prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.
C. CANCELLATION FEES: SARONIC ISLANDS routes
HIGH SEASON: 28/02/25-01/03/25, 03/03/25, 21/03/25-22/03/25, 25/03/25, 11/04/25-27/04/25 & 05/06/25–28/09/25*
- Up to 4 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
- In Piraeus-Aegina-Agistri-Methana route, tickets can be converted to open date tickets or for another departure date, up to the departure.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
* For the period 11/04/25-20/04/25 & από 05/06/25-07/06/25 for all departures from Piraeus and for the period 21/04/25-27/04/25 & 09/06/25-10/06/25 for all departures to Piraeus, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 7 days prior to departure. Up to 4 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
The same applies to all intermediate routes.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
- Up to 1 day prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
D. CANCELLATION FEES: OPEN DATE TICKETS
- Open date tickets are cancelled without charge when they have been originally issued as open date.
- Tickets which have been converted to open date, are cancelled according to the canellation terms and conditions of the originally issued tickets.
- If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
CANCELLATION OF DEPARTURE OR DELAY DUE TO EXTREME WEATHER CONDITIONS etc.
DELAYED DEPARTURE:
Passengers and vehicles can embark without changing their tickets.
CANCELLATION OF DEPARTURE:
The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a valid boarding card for the next scheduled departure, pending availability.
ATTENTION:
In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the Company’s port agencies in order to be informed about the new departure time.
LOSS OF TICKET(S)
When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought.
If the lost ticket has not been used within 1 month after the departure date, the Company shall grant a ticket, for exactly the same value, free of charge.
The number of the ticket lost, as well as other details, can be traced through the travel agency that the reservation was made and the ticket was issued or through the local Port Offices of the Company.
The declaration and a photocopy of the new ticket bought must be sent to Attica Group central offices to Customer Service Dept. by fax: +30-210-8919019 or e-mail: cs@attica-group.com
SCHEDULES
- The duration of the journey refers to the time between leaving the port of departure and entering the port of arrival.
- The Company is not responsible for any delays, changes or cancellation of itineraries which may have been caused due to bad weather conditions, orders coming from the Ministry of Mercantile Marine or from the Port Authorities or due to force majeure.
- The Company reserves the right to reschedule its vessels if necessary.
TICKET CONTROL ON BOARD
Purser’s Office staff carries out ticket controls at embarkation and during the journey. Passengers are obliged to show their tickets on demand and proof of discount, if applicable. In case holders of discounted tickets do not carry the required supporting documents, the fare difference will be collected.
LUGGAGE
Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Passengers are entitled to carry free of charge, luggage up to 50 kilos or 1m3. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. The Company is responsible for the damage or loss of luggage on board, only if they have been handed over for safe-keeping and a relevant receipt has been issued. The Company cannot be held responsible for any loss of money, valuables or luggage left in the cabins, the vessel’s common areas or the vehicles.
PASSENGERS WITH SPECIAL NEEDS
On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins, it is necessary to reserve in advance (Reservations Dept.: +30-210-8918800).
For further assistance: Customer Service Dept., tel.: +30-210-8919010,
e-mail: cs@attica-group.com
TRANSPORTATION OF UNACCOMPANIED MINORS
Minor passengers under 15 years old are not allowed to travel alone.
The transportation of minor passengers, who have reached the age of 15 to 18 years, without being accompanied by a parent or a guardian, is permitted under the following conditions:
Completion of a Statutory Declaration by the parent or the legal guardian of the minor, with his/her signature, validated by the competent Police or Port Authority, Citizens’ Service Centers (KEP) or gov.gr.
For boarding on vessel, the minor passenger must possess in hand the original and validated Statutory Declaration, along with the ticket, as well as his/her Identity Card for identification purposes.
In any case, the parent or the legal guardian of the minor passenger bears in full the responsibility for the prompt acquisition and certification of the Statutory Declaration, as well as of any accompanying documents that may be required at the port of departure.
Under no circumstances will the Company be liable if, due to inadequate documents and/or identification certificates, boarding is not allowed by the vessel’s Officers or the Port Authorities.
Relevant declaration forms are available at the Customer Service Dept., tel.: +30-210-8919010, email: cs@attica-group.com, at the local Port Offices of the Company or click here to download the form.
ALTERNATIVE FUEL VEHICLES (AFVs)
Passengers traveling with Alternative Fuel Vehicles (AFVs) must declare it when booking/issuing their tickets.
Alternative Fuel Vehicles (AFVs) include:
a) Hybrid and strictly electric vehicles that carry accumulators (batteries).
b) Vehicles using liquefied and compressed gaseous fuels.
According to the Greek Authorities’ circular regarding the measures during the transportation of Alternative Fuel Vehicles (AFVs) with passenger vessels (Ro-Pax) and Ro-Ro vessels and in order to limit and prevent the risk of fire as well as the release of toxic gases in the garage area, the following measures are applicable:
- On strictly electric or rechargeable hybrid vehicles, the charging level of their accumulators (batteries) should not exceed 40% of their total capacity.
During their loading, the temperature of the batteries will be checked by the crew. - On vehicles with other alternative fuels, such as LPG or natural gas, their tanks must not be filled with fuel up to more than 50% of their total capacity.
- Alternative Fuel Vehicles (AFVs) with damage in their supply system and tanks or accumulators will not be accepted on board if these have not been removed. In particular, in case an AFV has a malfunction, but it is unclear if the accumulator is damaged, boarding will not be allowed. It is exclusively the owners’ responsibility to ensure that the vehicle does not suffer damage to its power system or batteries.
- Passengers-drivers of electric vehicles must immediately inform the crew if any alarm indication is received from their vehicle.
- Above measures also apply to unaccompanied Alternative Fuel Vehicles (AFVs).
REGISTRATION OF COMPANION ANIMALS (PETS) – ACCOMMODATION
Based on the existing legislative framework (article 18 § 7 of Law 4830/2021 / Οfficial Gazette A’ 169/18.09.2021), it is mandatory for passengers traveling with animals to declare them when booking / issuing their tickets, in order to be recorded in the electronic booking system and issue a free of charge ticket.
Ticket issuance is not allowed on board, therefore, to avoid unnecessary inconvenience, passengers must book and issue tickets οn time.
According to European Parliament’s and Council’s Regulation (EU) No. 576/2013, each passenger may travel with a maximum of 5 pets owned by the passenger. Pets must be fully vaccinated and may travel with an own pet health certificate.
Please note that the maximum number per booking is 5 pets.
The vessels have special cabins (PET cabins) as well as special accommodation areas for pets (kennels). Due to the limited number of PET cabins, it is necessary to reserve them in advance. The maximum number per PET cabin, is 2 pets.
Excluded are FLYING DOLPHIN vessels, where the transport of pets is only allowed in a small pet carrier up to 10 kg.
For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated PET cabins), bars, restaurants and the vessel’s indoor public areas. While walking on the open decks, pets are required to wear a muzzle or be on a leash, accompanied by the pet owner or guardian.
Pet owners or guardians are required to have their pet’s valid health documents with them while travelling and they should present them when boarding the vessel. The pet owner or guardian is held fully responsible for the care, safety, and hygiene of the pet and for adhering to all laws and regulations related to the above. Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party, during the trip.
Special areas for the pets’ daily hygiene are available on board (except for FLYING DOLPHIN vessels).
Unaccompanied pets are not accepted for embarkation.
LOST AND FOUND SERVICE
Passengers who have lost or found a lost item on board, are kindly requested to contact the vessel’s Reception immediately during their journey and most importantly before disembarkation. For any information you may require after disembarkation, please contact Company’s Head Offices, Customer Services Dept., tel.: +30-210-8919010, e-mail: cs@attica-group.com
CUSTOMER SERVICE DIRECT LINE
For any Customer Service inquiries, comments or suggestions, please call, tel.: +30-210-8919010 or send an e-mail: cs@attica-group.com
SECURITY NOTICE
For security reasons, all persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their ticket, identity card or any other official documents to the vessel’s authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess valid travel documents or fails to prove beyond doubt, his/her identity.
Once a passenger has boarded the vessel, he/she is not allowed to disembark prior to departure, unless approved by vessel’s Officers. Passengers who wish to disembark, must take with them all their luggage and/or vehicle (if possible).
Any weapons carried must be declared upon embarkation.
NO SMOKING LAW 3730
As per the National Law 3730 of the Greek Ministry of Health, as from 1st July 2009 smoking is strictly prohibited in all enclosed public areas, as well as the vessels’ cabins. Passengers may smoke in the designated areas on the open outer decks.
RIGHTS OF PASSENGERS IN THE EVENT OF ACCIDENTS
Rights of passengers travelling by sea in the event of accidents: https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/dikaiwmata-epibatwn-se-periptwsh-atyxhmatos/
ALTERNATIVE DISPUTE RESOLUTION
To resolve disputes that arise between the Company and a passenger, the passenger can address the ‘Consumer’s Ombudsman’, an Independent Authority
(Mailing Address: 144 ALEXANDRAS AVE., 11471 ATHENS, Tel: 210 6460862, e-mail: grammateia@synigoroskatanaloti.gr, website: https://www.synigoroskatanaloti.gr/en), as an Alternative Dispute Resolution agency.
In any case, any dispute that arises between a passenger and the Company can be resolved consensually via the European Commission’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show) and the agencies certified by the European Commission in accordance with the terms of Directive 2013/11/EU, which in this case is the ‘Consumer’s Ombudsman’ Independent Authority (https://www.synigoroskatanaloti.gr/en).
Last update: 13/03/2025
Source: https://www.hellenicseaways.gr/en-gb/general-conditions-cyclades-dodecanese-n-aegean-saronic-islands-crete