1.- IDENTIFICATION DATA

ARMAS TRASMEDITERRÁNEA (NAVIERA ARMAS S.A. and COMPAÑÍA TRASMEDITERRÁNEA S.A.)

NAVIERA ARMAS S.A with NIF A-35008853 and address at Calle Doctor Juan Domínguez Perez, nº 3 Las Palmas de Gran Canaria, Gran Canaria, contact email: dpo@artra.es

Registered in the Mercantile Register of Las Palmas de Gran Canaria, Page 412, Folio 167, Volume 32, 1st entry dated 13-08-1969.

COMPAÑÍA TRASMEDITERRÁNEA with NIFA28018075 and address Avenida del Llano Castellano, num 13, 5º, 28034 Madrid. Contact e-mail: dpo@artra.es.

Registered in the Business Registry of Madrid under Volume 19,397, Folio 124, Sheet M-45,359.

2.- PURPOSE AND GENERALITIES

These General Conditions of Sale (hereinafter “the Conditions”) shall apply between NAVIERA ARMAS S.A. and COMPAÑÍA TRASMEDITERRÁNEA S.A. and any person making a sale or purchase through the website armastrasmediterranea.com (hereinafter “the User”), collectively referred to as “the parties”.

The parties agree that their relationship shall be governed exclusively by these Terms and Conditions, which are accessible on the following website armastrasmediterranea.com (hereinafter, “the Website”). These Terms and Conditions must, in any case, be previously accepted by Users.

Purchasing a ticket implies the unconditional acceptance by the Passenger, for all legal purposes, of these General Terms and Conditions.Users, prior to contracting and in any case during the purchase process, may access, file and print these Conditions for consultation.

If the Client or User does not accept these General Terms and Conditions of Contract, they must refrain from accessing and/or using the services and/or purchasing the products offered by ARMAS TRASMEDITERRÁNEA.

All Users accessing the Website must be over 16 years of age with sufficient legal capacity to enter into contracts.

In the event that ARMAS TRASMEDITERRÁNEA modifies these Terms and Conditions, the conditions to be applied to each User will always be those accepted at the time of purchase.

3.- LANGUAGE

The information provided in the Conditions has been drafted in Spanish, in the same way that the communication to Users and the formalisation of the contract will be carried out in the same language.

No automatically translated version or translated version found in the Internet using a search engine shall be valid.

4.- DEFINITIONS

• “Passenger” shall be any person carried on the basis of a ticket issued by the carrier and/or by agencies duly authorised to do so.
• “Carrier and/or Company” means ARMAS TRASMEDITERRÁNEA. The term carrier refers to the contractual and actual carrier.The vessel used for the transport may be part of the fleet of ARMAS TRASMEDITERRÁNEA or of another actual carrier.
• “Subject matter of the contract” means the provision of transport in accordance with Article 396 et seq. of the Navigation Code.The carrier undertakes to carry the passenger and/or their vehicle in accordance with these General Terms and Conditions, which the passenger has read and accepted when purchasing and/or booking the ticket.
• “Maritime transport service” means the journey specified in the travel document, including: accommodation on board (seat) and vehicle, when appropriate.Any ancillary services provided by ARMAS TRASMEDITERRÁNEA are not included in this contract.

“Disabled passengers or passengers with reduced mobility” shall be any passenger whose mobility when using any means of transport may be reduced due to physical ability, mental or psychological impairment or any other cause of disability or impairment (permanent or temporary), whose situation requires specialised attention and adaptation of passenger services on the ship.

5.- PRICE OF THE PRODUCTS AND SERVICES OFFERED AND TAXES

The prices shown on the Website are in euros, unless there is a typographical error, and include VAT on each of them on the date of the booking request or ticket purchase.

Purchases made by residents of countries outside the European Union or Ceuta and Melilla will be exempt from VAT.

Unless expressly stated, the price of the ticket does not include the provision of other ancillary services such as cafeteria, cabin, menus, meals, drinks, on- board Wi-Fi, cancellation insurance, etc., which will be at the passenger’s expense.Pre-paid meal packages at special prices can be purchased at the time of booking the ticket, at the ticket counters in our ports and/or at the ship’s reception desk.

6.- PRODUCT PURCHASING PROCESS

Users will be able to place orders using the services provided on the website, this process is carried out in the following way:

SELECTION OF SERVICES AND/OR PRODUCTS

The website offers the possibility of selecting the services and/or products you wish to purchase by clicking on the “Book Now”, “Select your trip” or any other button provided for this purpose.

You are not require to register to place an order through the Website; you can still make the purchase as a guest.

If you leave the website, the selected trips and/or services and products will be deleted if the purchase process has not been completed.

REGISTRY

• Name.
• First Surname.
• Second Surname (optional).
• Gender.
• Date of birth.
• Document type and document number.
• Prefix.
• Telephone number.
• Place of residence.
• Postal code.
• Valid email address.
• Password (must contain at least 3 of the following characters: a lower case letter, an upper case letter, a number and/or a special character)

Once registered, you will receive an account creation confirmation email at the email address you provided.In the “My Account” area, you can complete and modify your personal details, manage your trips and delete your account at any time.However, it is not necessary to register and have a Customer account in order to make purchases on the Website.In this case, you will only be asked for the data required to process your purchase.

PURCHASE PROCEDURE

Once you have decided on the modality, as a registered user or as a guest, to proceed with the reservation and purchase of trips and/or products or services, you must select the trips through the website, according to the indications that appear on the screen, such as: origin, destination, number of passengers (adults, babies, children, pets, large family discount beneficiary or resident in the Canary Islands), vehicle, date of departure/return, extra baggage, etc.

Persons with reduced mobility can state their status when booking their ticket on the website, and can also purchase tickets through the Contact Centre on 91 010 9882 / 91 010 9889 or at the ticket counter in the maritime station at the port of embarkation.For further information here.

After selecting all the information required and necessary to complete the purchase process, click on the option “Search ferry” and select the outward and/or return journey that meets your needs.

In the next “tab” you can contract additional services such as: cabin, menus, on-bard Wi-Fi, cancellation insurance, extra baggage, etc.

Next, after clicking on the “Continue with the booking” button, the “Contact Details” form appears, which the User must fill in, as well as read and expressly accept the General Terms and Conditions of Contract and the Terms of Privacy.After this, it is important to check that the trips selected and the data entered are correct.If you detect any error or need to modify your details, you should contact Customer Services through the channels provided, for which you can consult section 7.CUSTOMER SERVICE of these Conditions.

Finally, in this step, the total price will be displayed in addition to the choice of payment method.

The validation of the order by the User expressly implies that they are aware of and accept these general terms and conditions as part of the conclusion of the contract.

PAYING FOR PURCHASES

Purchases will be paid by bank card through TPV Virtual, ArmasStyle or through the AmazonPay platform.The amount of the purchases will be debited from the Customer’s account when the Customer completes the payment process through the platforms.

In the case of payment by card, the card issuer will request, via a new window, identification before authorising payment.This window is not the responsibility of ARMAS TRASMEDITERRÁNEA but of the issuer of the bank card.You will be asked for the following credit card details: name and surname of the cardholder, number, expiry date and validation code.

Once the purchase has been made, and after validation and authorisation by the Customer, a summary of the purchase will be displayed on the screen and an automatic confirmation email will be sent to the address stated by the Customer when making the purchase, detailing all the information associated with said purchase, including the characteristics of the goods or services, the identity and details of the employer, the payment procedure and applicable taxes in force.The email confirmation of the purchase will be sent within 24 hours.

If you are a registered User, you can access the “My trips” section to see the status of your purchase and a list of the trips you have made.

DELIVERY

Delivery of the reservation is made immediately.The customer receives a payment confirmation with all the necessary information for their journey, which must be printed or kept in digital format in order to be presented at the boarding services on the day of travel, as stated above.

CANCELLATIONS AND TICKET CHANGES

You can consult the Conditions for cancellations and changes of tickets

7 . – TRANSPORT CONTRACT TERMS AND CONDITIONS

In all matters not regulated in these General Conditions of Contract, customers who purchase a ticket with Naviera Armas will be subject to the Conditions of the Contract of Carriage which are available at the points of sale, maritime stations and the Company’s website here.

8.- CUSTOMER SERVICE

Users can communicate with NAVIERA ARMAS S.A. and COMPAÑÍA TRASMEDITERRÁNEA S.A. by the following channels:

• E-mail
• Customer service telephone no: 91 010 9882 / +34 91 010 9889
• Cargo booking: you will have to access the cargo website https://carganet.navieraarmas.com/
• Group travel: via the following web form armastrasmediterranea.com/en/travel-extras/group-travels.

9.- DEFINITIONS

The Website has the SSL Certificate (Secure Socket Layer) backed by the Digicert entity, in order to guarantee the security of data transmission between your browser and our Site.

The secure server establishes a connection so that the information transferred is encrypted using RSA algorithms with 256-byte key and 2048bit size, which ensure that it is only intelligible to the Client’s computer and the Website’s computer.Thus, by using the SSL protocol, it is guaranteed:

• That the Customer is communicating its data to the Website’s server centre and not to any other.
• That data transmission between the Client and the Website is in encrypted form, preventing it from being read or manipulated by third parties.

ARMAS TRASMEDITERRÁNEA also states that it does not have access to or store sensitive data relating to the means of payment used by the Customer.Only the relevant payment processor has access to this data for payment and collection management purposes.

To verify that you are in a secure environment, the Customer should check that the address of the verification Web Site begins with https://.You can also identify the Website as secure when a padlock icon appears in the address bar of your browser.

Finally, you can also verify the presence of the SSL certificate by checking the properties of the Website in your browser, for which you should consult its characteristics.

10.- PARTIAL NULLIYU

In the event that any Clause of these General Terms and Conditions is declared invalid, the remaining Clauses shall remain in full force and shall be interpreted taking into account the will of the parties and the purpose of these General Terms and Conditions.

ARMAS TRASMEDITERRÁNEA’s failure to exercise any right arising from these General Terms and Conditions shall not be construed as a waiver of such right, unless ARMAS TRASMEDITERRÁNEA expressly waives such right in writing or the statute of limitations applies in each case.

11.- AMENDMENT TO THE GENERAL TERMS AND CONDITIONS

ARMAS TRASMEDITERRÁNEA reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the General Conditions and Privacy Policy.Users will always have these General Conditions in a visible place, freely accessible for any queries they may wish to make.

Last update: 10/03/2025
Source: https://armastrasmediterranea.com/en/general-contracting-conditions