La Meridionale

Art. 1 – DEFINITIONS

“Luggage” and “Cabin luggage” have the meaning referred to under the Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents, available on LA MÉRIDIONALE Site (www.lameridionale.fr).
“Ticket or Travel ticket” refers to any valid document entitling the holder to carriage, in any form whatsoever.
“Boarding Pass” refers to the document transmitted after check-in to each passenger/vehicle.
“Customer” refers to any person purchasing one or more travel tickets, as well as the services provided by LA MÉRIDIONALE.
“General Terms and Conditions of Sale or GTCS” refers to the General Terms and Conditions of Sale hereof.
“Contract of Carriage” refers to the contract concluded by the Carrier or on its behalf for the carriage of a Passenger and their Luggage by sea. It includes the special terms and conditions mentioned on the Ticket, the GTCS, the General Terms and Conditions of Carriage and the Pricing Conditions applicable to the destination concerned.
“Pricing Conditions” refers to the prices applicable to the destination concerned as well as the General Terms and Conditions of Sale, Modification and Cancellation of the Ticket for this destination.
“Facilities” refers to the space where the Passenger may sleep during the crossing.
“Passenger” refers to any person holding a valid Ticket that bears their name, and carried on a ship pursuant to a contract of carriage.
“Booking” refers to the action performed by the Passenger to acquire one or more Tickets. 
“Site” refers to LA MÉRIDIONALE website via the address www.lameridionale.fr.
“Price” refers to the prices specified in euros to be paid to the Carrier or to its agents.
“Carrier” or “Company” refers to LA MÉRIDIONALE, S.A., a French public limited company with a registered capital of 1,980,000 euros – Immeuble Le Mirabeau 4 Quai d’Arenc – CS 62345 – 13213 MARSEILLE CEDEX 02, FRANCE – registered with the Marseille Trade and Companies Register (RCS) under number B 057 801 730 – VAT FR 48 057801730.

Art. 2 – PURPOSE AND SCOPE OF APPLICATION

The purpose of the General Terms and Conditions hereof is to govern the contractual relationship between the Carrier and the Passenger. They apply to all contracts of carriage concluded with the Carrier and to all journeys operated by the latter.
The General Terms and Conditions hereof may be accessed at any time on the www.lameridionale.fr Site.
They will also be made available to the Passenger at the time of Booking. Confirmation of the Booking implies acceptance without restriction or reservation of the General Terms and Conditions in effect at the time of the aforementioned Booking.
In the event a Ticket is purchased by a third party, the Customer must transmit a copy of the General Terms and Conditions hereof to the Passenger, which they are deemed to have accepted at the time of Booking.
When the Ticket is used for the benefit of a sea carrier other than the Company (the “Performing Carrier”), the General Terms and Conditions of Carriage applicable are the ones of the Performing Carrier concerned.

Art. 3 – TICKET – GENERAL PROVISIONS

3.1 Ticket or Travel ticket

The Carrier issues a named Ticket valid exclusively for the carriage mentioned on this Ticket, for the person and, if applicable, the vehicle(s) explicitly mentioned. Consequently, it may not be transferred to any third parties under any circumstances. In order to check the ownership of the ticket, the Carrier may ask the Passenger to provide proof of identity when boarding or at any other moment the Carrier deems appropriate or required.
The Ticket, which is considered as the travel ticket, certifies the existence of the Contract of Carriage, unless otherwise proven.

3.2 Booking

Any person making a booking:
– must be at least 18 years old and/or be legally capable of contracting;
– must be acting on their own behalf and for the people included in their Booking. This person ensures they are validly authorized to act in this capacity and declares the information they provide is true. They take personal responsibility for the people named in the booking file.
Any booking made for minors must be done so by the legal representative or by any other person of legal age with power of attorney.
When the Ticket is booked, the Customer/Passenger must mention any vehicle to be carried on-board. They must specify the vehicle’s exact size, make and characteristics. Vehicles running on LPG must be declared as such at the time of booking. In the event of omission or false declaration, the Carrier reserves the right to refuse boarding and to collect what is due on the Price in effect on the date of departure, as well as on the outward journey, if this has been made.
The Customer/Passenger must also state if they wish to book a Facility at the time of Booking. The images of the Facilities on the Site are not contractually-binding. Facility size and layout may differ from one ship to another, even within a same category.

3.3 Ticket validity period

Tickets are valid for one (1) year from the date they are issued, except in the case of Tickets on special offer which expire on the date of travel. Beyond the validity period, Tickets are deemed expired and cannot be modified, refunded and no claim can be made.

3.4 Loss or theft of a Ticket or Boarding Pass

In the event of loss or theft of a Ticket or Boarding Pass, the Passenger must purchase a new Travel Ticket.

3.5 Price adjustment and tax after departure

Prices will not be adjusted after the Boarding Pass has been issued.

3.6 Right of lien and retention in the event of non-payment of the price

The Carrier reserves a right of lien and retention on the Luggage and other Passenger belongings as well as on the vehicle, if any, as a guarantee for the payment to be made by the Passenger to the Carrier on any grounds related to the carriage. Consequently, in the event that a Passenger does not pay their due, the Carrier reserves the right to sell the aforementioned goods, even without legal authorization, and to recover the amount due from the sums collected, as well as any related fees or costs.

3.7 Pricing conditions

The Prices and the terms and conditions for modifying or cancelling a Ticket are specified under the “Pricing Conditions” document for the destination concerned.

3.7.1. Prices applicable

3.7.1.1. At the time of Booking, the Customer/Passenger is informed of the Price excluding tax, of the tax and the fees applicable to the journey concerned, as well as any administrative fees they must bear and the total Ticket Price.
3.7.1.2. Different categories of Prices are available and specified under the “Pricing Conditions” document for the destination concerned.
3.7.1.3. The prices of LA MÉRIDIONALE Tickets depend on supply and demand and on the Price applicable to each Ticket at the time the Booking is confirmed, specified under the “Pricing Conditions” document, available in agencies and on the www.lameridionale.fr Site.
3.7.1.4. In the event that the Passenger benefits from a reduction related to their status, they should mention the Price category applicable at the time of Booking. Thereafter, no refund or change in Price reduction can be made. The Passenger must be able to prove the status enabling them to benefit from the Price selected. Failure to provide proof when boarding will lead to a Price adjustment.
3.7.1.5. For Passengers travelling with a vehicle, the Price applicable is specified under “Pricing Conditions”, available in agencies and on the www.lameridionale.fr Site.
Pursuant to the provisions of Article 3.2, in the event of omission or false declaration, the Carrier reserves the right to refuse boarding and to collect what is due on the Price in effect on the date of departure.
3.7.1.6. A fuel surcharge per Passenger, per vehicle and per crossing may be collected based on the change in fuel prices.

3.7.2. Booking pricing conditions

Cooling-off period: the Customer/Passenger may be proposed a cooling-off period along with an option date at the time of Booking their Ticket based on the type of Ticked booked. Beyond the option date and in the event the Customer/Passenger has not confirmed, the Booking will be automatically cancelled.
Booking confirmation: based on the type of Ticket and outward date selected, and unless otherwise provided for, the Booking is confirmed when a percentage of the Price of the Ticket excluding tax is paid (“deposit”) as specified under the “Pricing Conditions” document for the destination concerned. At the time Booking is confirmed, a Booking voucher is issued specifying the deadline for paying the balance. Prices quoted when partial payment is made may be modified at the time the balance is paid, in the event of an annual change in the basic Price or a change in the amount of tax applicable.
Loss of Booking: failure to pay the Booking balance within the given time will lead to the Booking being cancelled. The deposit amount, less any fees applicable for each crossing of the Booking, is retained as a credit note that can be used for one (1) year from the date the initial Ticket Booking was made. This credit note cannot be refunded.
Payment: for account customers, full payment must be made pursuant to the terms and conditions provided for under the French Commercial Code. Any delay in payment will be subject to late payment penalties.
Right of withdrawal: the provisions of the French Consumer Code relating to the right of withdrawal applicable to contracts concluded remotely and off-premises are not applicable to the Contract of Carriage.

3.7.3. Ticket and Booking modification

Once the booking has been confirmed and pursuant to the terms and conditions specified under the “Pricing Conditions” document for the destination concerned, any modification of any of the items contained in the booking (date, port, ship, Price applicable) will be subject to the application of modification fees based on the initial Price, calculated on the total amount of the Ticket excluding tax, in addition to or in deduction of the corresponding price adjustment. In the event that the carriage service is provided by a sea carrier other than the Company, modifications to the Ticket in the passenger terminal on the date of departure will correspond to the price of the day proposed by this other sea carrier without any penalty.

3.7.4. Ticket and Booking cancellation

3.7.4.1. In the event of partial or full cancellation of the journey planned, the Customer must contact the agency that issued the booking voucher or the Ticket, for potential refund (pursuant to terms and conditions), promptly and prior to the planned departure date. In any event, the Carrier cannot be held liable in any way if the Passenger does not use the Ticket.
3.7.4.2. Penalties applicable, calculated on the total amount of the Ticket excluding tax, are specified under the “Pricing Conditions” document for the destination concerned.
3.7.4.3. The amount of the cancelled Ticket, less any fees applicable for each crossing, is retained as a credit note that can be used for one (1) year from the date the initial Ticket Booking was made. This credit note is refundable on request by the Customer to the agency that issued the Ticket for one (1) year from the date the initial Ticket Booking was made.
3.7.4.4. In the event that the tow vehicle or towed vehicle does not board, no modification or refund will be granted (except for tax).
3.7.4.5. Tax is always refundable. Administrative and modification fees are not refundable.

The rates of the charges applied in the event of modification or cancellation are detailed below.

Art. 4 – INSURANCE

“Travel cancellation” or “comprehensive” insurance coverage may be taken out when purchasing the Ticket. For more details about this, contact us on +33 (0)970 83 20 20 (free service + price of a call).

Art. 5 – PASSENGERS’ RIGHTS – CLAIMS

5.1 Passengers’ rights are the rights provided for under Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway. A summary version of these rights is available on the Site (www.lameridionale.fr), in Carrier agencies, in the passenger terminal and on-board ships.
5.2 To optimize processing, the claim must be made via the claim form available here, in sales agencies and on-board ships. Fill in the form completely, be as specific as possible in the details you give (Booking No., travel date, claim subject, etc.) and attach all supporting documents required for processing the claim. Tickets and Boarding Passes must be kept and will be requested in the event of a claim. Refunds will only be made if original Boarding passes and Tickets are sent.
Claims should be addressed to the Carrier Customer Service as follows:
– By postal mail: La Méridionale, Service Relation Client, Immeuble Le Mirabeau 4 Quai d’Arenc – CS 62345 – 13213 Marseille Cedex 02, France;
– By email: service-clients@lameridionale.fr 
5.3 After referring the matter to the Customer Service and, in the absence of a satisfactory response within thirty (30) days, the Passenger may refer the matter to the Tourism and Travel Ombudsman, whose contact details and referral procedures are available on their site www.mtv.travel or via the European Online Dispute Resolution platform at the following address: https://ec.europa.eu/odr.
5.4 In the event an item is lost or forgotten on board, the Passenger must immediately inform the Passenger Service on +33 (0)970 83 20 20 (free service + price of a call) and mention the crossing, the location and/or cabin number.

Art. 6 – CARRIER LIABILITY

6.1 The Carrier liability regime is subject to the Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents.
6.2 Carrier liability only covers:
– for personal injury, from Passenger embarkation to disembarkation;
– for damage to Cabin luggage, from Passenger embarkation to disembarkation;
– for other Luggage, from the time it is taken in charge of by the Carrier until it is re-delivered. For vehicles in particular, liability only begins after the Passenger has parked the vehicle in the designated area, until the moment the Passenger takes it back to disembark.
6.3 For Passenger personal injury, on-board or during embarkation and disembarkation operations, as well as for loss or damage to Passenger Luggage, the Carrier liability can only be incurred by the Passenger themselves or by their dependants pursuant to the terms, conditions and limits provided for under the provisions of the regulation mentioned under 6.1. It is, in particular, up to the Passenger who intends to seek the Carrier’s liability in the event of personal accident and/or individual damage, to provide the proof of the Carrier’s fault or negligence.
6.4 The Carrier cannot be held liable in any way for loss or damage to cash, negotiable securities, gold, silverware, jewellery, works of art or other valuables (such as, in particular, digital tablets, smartphones and computers as well as their accessories) kept in the Luggage, in the cabin and/or in vehicles, except in the event they were entrusted to the Carrier responsible for their safekeeping. More generally, the Carrier cannot be held liable for any loss or damage to items contained in the vehicle.
6.5 The Captain may tow, provide assistance to marine vessels in any situation, divert their own ship, and undertake any rescue or transshipment operation deemed necessary, Passengers will waive any claim in this respect.
6.6 The Carrier reserves the right, at the discretion of the Captain and for reasons specific to navigation, to make stopovers other than those planned, Passengers will waive any claim in this respect.
6.7 In the event of a cancelled or delayed departure and, without prejudice to the provisions of Articles 6.5 and 6.6 above, in the event of a delay in arrival, Passengers’ rights are the rights provided for under Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway. A summary version of these rights is available on the Site (www.lameridionale.fr), in Carrier agencies, in the passenger terminal and on-board ships.
6.8 In the event of a cancelled or delayed departure or in the event of a delay in arrival, the Carrier can never be held liable for loss or damage of any kind resulting from this delay or this cancellation, incurred as the result of an event that does not fall within the scope of the Carrier’s responsibilities.
6.9 Generally-speaking, the Carrier will never be held liable for loss or damage resulting from an event of force majeure.
6.10 All limits, exemptions and provisions under the General terms and Conditions of Sale and/or of Carriage hereof concerning the Carrier’s liability, will also apply, where relevant, to the liability of the Carrier’s agents, ships, employees and other representatives, as well as to the liability of owners, agents, employees and other representatives of any substitute ship.

Art 7 – PERSONAL DATA

7.1 International regulations on the safety and security of ships carrying passengers require the first name, last name, gender, age, whether assistance is required, as well as nationality and vehicle registration to be collected for each Passenger on international routes.
7.2 The collection of this personal data, for which La Méridionale is the data controller, is indispensable for drawing up the Contract of Carriage. This personal data, which is subject to data processing, is collected and processed pursuant to amended French Data Protection Act No.78/17 of 6 January 1978 and to the General Data Protection Regulation (Regulation No. 2016/679 referred to as the “GDPR”).
7.3 Pursuant to the French Data Protection Act and to the GDPR, the Passenger has, in particular, the right to access, to request data portability, to rectify, to delete and to oppose the processing of their personal data. These rights may be exercised by postal mail to the following address: LA MÉRIDIONALE, Service Marketing & Communication, Immeuble Le Mirabeau 4 Quai d’Arenc, 13213 MARSEILLE CEDEX 02, FRANCE.

Art. 8 – REVOCATION – INVALIDITY

In the event that any of the provisions of the General Terms and Conditions of Sale hereof does not comply with an international or French legal text that cannot be departed from by contract, the provision concerned will be, but only to this extent, deemed null and void. The illegality or invalidity of such a provision will not affect or invalidate any other provision of the General Terms and Conditions of Sale hereof.

Art. 9 – APPLICABLE LAW AND COMPETENT JURISDICTION

Any dispute arising from the interpretation or performance of the Passenger’s carriage and the General Terms and Conditions of Sale hereof will be settled pursuant to French law.

Any claim arising between the Carrier and the Passenger will be brought exclusively before the Commercial Court of Marseille, France, subject to the provisions applicable to consumers and/or to non-professionals.

PRICES & PRICING CONDITIONS IN EUROS AT 10/03/2025 APPLICABLE AS OF 10th MARCH 2025

Available by following this link

GENERAL TERMS AND CONDITIONS OF PASSENGER CARRIAGE APPLICABLE AS OF 18 OCTOBER 2021

Art. 1 – DEFINITIONS

“Luggage” and “Cabin luggage” have the meaning referred to under the Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents, available on LA MÉRIDIONALE Site (www.lameridionale.fr).
“Ticket or Travel ticket” refers to any valid document entitling the holder to carriage, in any form whatsoever.
“Boarding Pass” refers to the document transmitted after check-in to each passenger/vehicle.
“Customer” refers to any person purchasing one or more travel tickets, as well as the services provided by LA MÉRIDIONALE.
“General Terms and Conditions of Carriage or GTCC” refers to the General Terms and Conditions of Carriage hereof.
“Contract of Carriage” refers to the contract concluded by the Carrier or on its behalf for the carriage of a Passenger and their Luggage by sea. It includes the special terms and conditions mentioned on the Ticket, the General Terms and Conditions of Sale, the General Terms and Conditions of Carriage and the Pricing Conditions applicable to the destination concerned.
“Pricing Conditions” refers to the prices applicable to the destination concerned as well as the General Terms and Conditions of Sale, Modification and Cancellation of the Ticket for this destination.
“Facilities” refers to the space where the Passenger may sleep during the crossing.
“Passenger” refers to any person holding a valid Ticket that bears their name, and carried on a ship pursuant to a contract of carriage.
“Booking” refers to the action performed by the Passenger to acquire one or more Tickets.
“Site” refers to LA MÉRIDIONALE website via the address www.lameridionale.fr.
“Price” refers to the prices specified in euros to be paid to the Carrier or to its agents.
“Carrier” or “Company” refers to LA MÉRIDIONALE, S.A., a French public limited company with a registered capital of 1,980,000 euros – Immeuble Le Mirabeau 4 Quai d’Arenc – CS 62345 – 13213 MARSEILLE CEDEX 02, FRANCE – registered with the Marseille Trade and Companies Register (RCS) under number B 057 801 730 – VAT FR 48 057801730.

Art. 2 – PURPOSE AND SCOPE OF APPLICATION

The purpose of the General Terms and Conditions hereof is to govern the contractual relationship between the Carrier and the Passenger. They apply to all contracts of carriage concluded with the Carrier when the journey is operated by the latter.
The General Terms and Conditions hereof may be accessed at any time on the www.lameridionale.fr Site.
They will also be made available to the Passenger at the time of Booking. Confirmation of the Booking implies acceptance without restriction or reservation of the General Terms and Conditions in effect at the time of the aforementioned Booking.
In the event a Ticket is purchased by a third party, the Customer must transmit a copy of the General Terms and Conditions hereof to the Passenger, which they are deemed to have accepted at the time of Booking.
When the Ticket is used for the benefit of a sea carrier other than the Company (the “Performing Carrier”), the General Terms and Conditions of Carriage applicable are the ones of the Performing Carrier concerned.

Art. 3 – EMBARKATION – DISEMBARKATION

3.1 The Passenger must hold a valid Ticket bearing their name. Pursuant to the provisions under Article 3.1 of the General Terms and Conditions of Sale, the Ticket is a named Ticket and is valid exclusively for the carriage mentioned on this Ticket, for the person and, if applicable, the vehicle(s) explicitly mentioned. It is up to the Passenger to check the compliance of their Ticket prior to their journey and to undertake any administrative and health procedures required.
3.2 When the Passenger presents their Ticket and acceptable proof of identity (valid National ID card or passport), a Boarding Pass per Passenger, per vehicle, per extra service is issued during the check-in formalities on the date of departure when boarding. This Boarding Pass provides access on-board, to the parking decks and to additional services and must be presented by the Passenger when boarding. This Boarding Pass must be kept on-board and after the end of the journey to be presented in the event of claim.
3.3 Boarding close out time is mentioned on the Ticket. In the event of failure to comply with boarding close out time, the space reserved on-board is no longer guaranteed.
3.4 At the time of boarding, the Carrier will check the Boarding Pass, proof of identity (for international routes, valid passport), official authorization to leave the country for minors, vehicle registration documents, proof of reduction, and VISAS if required. The entry into European territory of any Passenger from outside the European Union is subject to the compulsory presentation of a visa or a residence permit, and/or any other document authorizing the Passenger to enter European territory, in addition to a valid passport.
During check-in formalities, the Passenger must present health documents and proof, if required, in particular related to COVID-19, required by the country of departure or of destination.
In the event of non-admission to European or foreign territory and, irrespective of the reason, the Passengers concerned will be obliged to make their return journey at their own expense, without being able to claim any refund for the crossing they have already made. The Passenger is therefore advised to check with the relevant consulates and/or embassies prior to departure.
3.5 More generally, the Passenger will comply with the formalities carried out by the Carrier pursuant to regulations applicable as regards safety and security, in particular screening-searching Passengers, their luggage and their vehicles. In the event the Passenger refuses to comply with the formalities and/or procedures in effect, the Passenger will be forbidden from boarding, and will not be able to claim any refund or compensation.
3.6 Tickets are not sold on-board the ships.
3.7 Vehicles whose height exceeds 1.80 m may be refused boarding in the event that this characteristic was not declared and recorded at the time of Booking. More generally, pursuant to the provisions of Article 3.2., in the event of omission or false declaration as regards vehicle size and/or characteristics, the Carrier reserves the right to refuse boarding for the vehicle and to collect what is due on the Price in effect on the date of departure, as well as on the outward journey, if this has been made.
For Vehicles running on LPG, only vehicles equipped with a safety release valve are permitted to board ships.
3.8 Irrespective of the time vehicles arrive for boarding, only the Carrier and/or the Captain and/or the agents responsible for boarding have the right to decide on boarding order. In the event of a time change or in the event of force majeure, where the Carrier is unable to board a vehicle that is in order, this vehicle will have boarding priority on the following departure, without the Passenger being able to claim any compensation. In the event that, on arrival in the destination port, weather conditions or other causes beyond the Carrier’s control prevent the latter from disembarking the vehicles, the vehicles will be disembarked as soon as possible in the destination port or in any other port without the Passenger being able to claim any compensation.
3.9 The Passenger is responsible for boarding and disembarking their own vehicle. Vehicles must be brought to parking deck entrances when arriving and leaving the ship under the full responsibility of the driver who must comply with all rules of conduct, safety and security specific to traffic on port quays. The driver must never park within 50 m from the ship during boarding and disembarking operations (security zone). Inside the ship, the driver Passenger must park their vehicle pursuant to the instructions delivered by the shipboard staff. Vehicles on-board must be locked by key, placed in first gear, with the handbrake on.
3.10 Caravans, motor homes and campervans are permitted to carry a maximum of 3 butane/propane gas bottles for lighting, heating and cooking equipment. The total weight of these bottles must not exceed 47 kg.
3.11 The Carrier reserves the right to substitute one of its ships for the one announced for departure without this change giving rise to any right to compensation.

Art. 4 – CARRIAGE RESTRICTIONS

4.1 The Carrier reserves the right to refuse the carriage of a Passenger holding a Ticket, at any time, if, at the Carrier’s discretion:

– there are grounds to do so for public safety and security;
– this is required to comply with the laws and standards applicable in the country of origin or destination;
– this is as a result of the Passenger’s conduct, condition, age or mental or physical condition and, at the Carrier’s discretion, this is a necessary measure to avoid any significant damage, inconvenience or disturbance to other Passengers and/or to the crew;
– the Passenger is in a physical or mental condition that prevents them from making the journey or has taken drugs, hallucinogens or alcohol that make their behaviour dangerous for other Passengers;
– the Passenger has presented the Carrier with a document that is illegal, expired, declared as lost or stolen, is presumably falsified or contains changes or alterations of any kind that have not been made by the Carrier. In such events, the Carrier reserves the right to retain said documents;
– the person who presents themselves to the Carrier is not the Ticket holder. In such an event, the Carrier reserves the right to retain the Ticket concerned;
– the Passenger was unable to prove they had paid the price of the Ticket.
In all the aforementioned cases, the Passenger will be held liable for any damage caused to the Carrier, to the ship, to property and equipment, to other Passengers, to third parties, to the property of other Passengers and/or of third parties.
The admission of the Passenger on-board cannot be deemed as a waiver by the Carrier of its right to subsequently assert its reservations as to the Passenger’s condition, whether or not known to the Carrier, at the time of boarding and/or at the time the ship sets sail, and to sue for any damages incurred as a result of the Passenger’s condition.

4.2 Carriage of minors

Unaccompanied children under the age of 16 on Corsican routes and under the age of 18 on all other routes may not travel alone. They must be constantly under the care of their parents or any other accompanying person who is responsible for them, and cannot move around the ship without being accompanied. The Carrier cannot be held liable in any way for any damage caused to minors in the event that the aforementioned is breached.
On international routes, minors travelling with adults other than their legal representatives (parents, guardians) must have, in the event of a check made by the competent authorities, official authorization to leave the country drawn up by the holder of parental authority and a copy of the latter’s identity document, in addition to their own proof of identity.
Passengers under the age of 18, irrespective of their age and whether they are travelling alone or accompanied, must present their own proof of identity for all travel.

4.3 Carriage of passengers with reduced mobility

People with reduced mobility specify to the Carrier the type and level of their disability and/or any special assistance they may require. This information must be transmitted at least 48 hours prior to the start of the journey. Pursuant to regulations applicable, the Carrier may refuse to board people with disabilities or with reduced mobility if the design of the passenger ship or the facilities and equipment of the port, including the port terminals, make it impossible to board, disembark and/or carry the person concerned in safe and operationally feasible conditions.

4.4 Carriage of pregnant women

Beyond the sixth (6th) month of pregnancy or in the event of a complicated pregnancy irrespective of the month of pregnancy, pregnant women must provide a medical certificate authorizing travel.
Women over five (5) months pregnant and people accompanied by children under the age of four (4) months are deemed as people with reduced mobility.

4.5 Carriage of Passengers suffering from diseases or infections

The Carrier will not accept Passengers suffering or likely to be suffering from serious infectious diseases or diseases deemed by the health authorities to be of official alert level such as serious respiratory infections, viruses, tuberculosis, pneumonia and COVID 19.

Art. 5 – LUGGAGE

5.1 Each Passenger has the right to carry their Luggage (excluding vehicles) free of charge. Only two pieces of Cabin luggage and the possible addition of one backpack per person are allowed during the crossing, in the passenger areas. The Passenger is solely responsible for carrying their Luggage to their Cabin or to the seat appointed to them.
5.2 For Passengers travelling without a vehicle, Luggage must not be bulky and is limited to two pieces of Luggage and the possible addition of one backpack per Passenger. Otherwise, they must be placed in the luggage area so they do not disrupt movement on-board the ship.
Luggage must allow passengers to move around freely, without the need to use a wheeled carrier (hand truck, trolley, etc.) and without the need to make return trips on the boarding lanes.
5.3 It is forbidden to carry in Luggage (including in the vehicle):
– weapons of any kind and hazardous materials such as explosives, gases, fuels and other inflammable substances. During security checks, these items will be systematically seized without the Passenger being able to claim any compensation or restitution;
– illegal and smuggled items;
– live animals, except those specified under Article 6 of the General Terms and Conditions of Carriage hereof;
– goods other than the Passenger’s personal ones, in particular merchandise;
– items for which the Carrier deems their weight, configuration, size, shape or character unsuitable for carriage;
– articles or items whose carriage is prohibited by the legislation of the country of departure or destination.
Any Passenger with the aforementioned items in their Luggage or their vehicle will be held liable with regard to the Carrier, its agents, other Passengers and any other third party for damages, fines, tickets and penalties that may result from such possession.
5.4 For security reasons, Luggage that may be considered inconvenient or dangerous for carriage will be refused at boarding by the Carrier, which cannot be held liable in any way for this.
5.5 For security reasons, the Carrier may carry out a search at any time and full or partial inspection of Luggage (including vehicles) by using the technical equipment and human resources it deems necessary.
5.6 The Carrier will be liable for Passenger Luggage pursuant to the terms and conditions under Article 10 of the General Terms and Conditions of Carriage hereof.

Art. 6 – ANIMALS

6.1 Passengers must ensure that regulations in the Country of destination permit the carriage of pet animals and their entry into the Country pursuant to local legislation and that the animal meets all health and welfare requirements and that it has all the documents required for its carriage and ownership. In particular, European passport and/or Identification (chip, tattoo), up-to-date vaccinations and anti-rabies vaccinations are in particular required when moving pet animals within the EU.
The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of pet animals that do not hold the relevant documentation.
6.2 On Corsican routes, animals are placed in kennels or in their owner’s appropriate vehicle or carriage, depending on their type. Category 1 dogs must travel in their owner’s vehicle. Categories 1 and 2 dogs must be muzzled.
On international routes, animals are placed in kennels, for an additional fee and subject to availability. Animals are not permitted to travel in their owners’ vehicles, with the exception of animals which, due to their type (e.g. horses), are placed in their owner’s appropriate carriage. Category 1 dogs are not permitted to travel on the Carrier’s ships and category 2 dogs must be muzzled.
6.3 The presence of live animals in Passenger areas is strictly forbidden. It is up to the Passenger to ensure this rule is strictly complied with. In the event of failure to do so, the Carrier reserves the right to take any measure it deems necessary with regard to the Passenger and to make the Passenger bear the costs incurred for this misconduct, in particular the costs of cleaning the cabin. More generally, the Passenger will be liable for any damage resulting from failure to comply with this obligation.
6.4 Guide dogs are accepted without any extra charge and are permitted in Passenger areas, including in areas where catering services are located. The Passenger must specify that they are travelling with their animal at the time of Booking.
6.5 The Carrier may refuse to carry an animal if this carriage compromises the safety and security of the journey and other Passengers, or may be inconvenient for other Passengers (bad smell, health or welfare condition, or violent behaviour, etc.).
6.6 All animals travel under the full responsibility of their owner. Consequently:
– the owner must, where appropriate, take out suitable insurance coverage. The Carrier cannot be held liable in any way in the event of damage of any kind, in particular loss, injury, illness or death, caused by the animal carried, during the sea carriage;
– the owner must protect, compensate and hold the Carrier harmless from any action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of pet animals.

Art. 7 – PROHIBITED ITEMS AND ITEMS SUBJECT TO AUTHORIZATION

7.1 The carriage of explosives, fuels and other inflammable substances is strictly forbidden, as are a certain number of items for which the list is available on the French Merchant Navy High Council site (in French and accessible in particular via the following link: https://www.csmm.developpementdurable. gouv.fr/IMG/pdf/liste_de_marchandises_ dangereuses_pouvant_etre_transportes_par_un_passager_et_un_vehicule_prive.pdf) as well as in all the Carrier’s sales agencies. Specific items (bottles of gas for individual use present in campervans or portable heaters) may be authorized provided they are declared during check-in at the passenger terminal or in the agency, or at the latest, when boarding the ship.
7.2 The carriage of weapons and/or ammunition is forbidden without legitimate reason. Based on the category of weapons concerned, valid hunting licences and valid shooting licences are considered as legitimate carriage documents for weapons. All Passengers carrying firearms or bladed weapons and/or ammunition, are obliged to declare them during check-in at the passenger terminal or in the agency, or at the latest, when boarding the ship.
Authorization to carry weapons and/or ammunition is subject to the Captain’s decision.
In the event the Captain so authorizes, the weapons and/or ammunition will be handed to the Carrier for secure storage during the journey. The procedure applicable to holding weapons is specified to the Passenger during boarding.
For international carriage to a European Union member state, the owner must produce a European Firearms Pass (EFP). Generally-speaking, prior to Carriage, the Passenger must obtain information from the country of destination on the procedures for importing weapons and/or ammunition. The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of weapons and/or ammunition that does not meet the regulatory and legal requirements of the country of destination.
Carriage of weapons by individual parties forming a law enforcement detachment is subject to special conditions.
7.3 The import of products and foodstuffs from third countries into the European Union is subject to European regulations and restrictions. For more information, the Passenger can check with the health and veterinary services of the countries of departure and destination. More generally, and prior to carriage, the Passenger should check conditions for importing products and foodstuffs with the country of destination. The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of products and foodstuffs that does not meet the regulatory and legal requirements of the country of destination.
7.4 The carriage of plants is regulated. It is up to the Passenger to check the provisions applicable prior to purchasing their Ticket. As such, the Passenger can in particular view the French Customs site (in French), the “Particuliers / Vous voyagez” section (and, in particular the following link: https://www.douane.gouv.fr/demarche/vous-rapportez-des-vegetaux-fruits-et-legumes-en-provenance-dun-pays-non-membre-de-lunion). The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of prohibited plants.
7.5 Generally-speaking, Passengers will be held liable for the carriage of goods and items in their possession with regard to the Carrier. Without prejudice to the actions the Carrier may initiate and the penalties it could request pursuant to French and foreign law, Passengers must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of goods that they own, that they have the custody of or that are in their possession.

Art. 8 – REGULATIONS ON-BOARD

8.1 The Passenger undertakes to comply with the rules and instructions drawn up by the Carrier on-board its ships, as well as any formality deemed necessary by the Carrier during carriage.
8.2 It is forbidden to smoke on-board the ships apart from on outdoor decks.
8.3 Any change in the facility (sleeping space) on-board the ship is invoiced at the applicable “facility price of the day”, without exception, to all Passengers. The Price is available in the passenger terminal and at reception on-board the ships.
8.4 Top bunk beds are not suitable for children under the age of 6.
8.5 The Passenger is informed that a doctor is not present during the journey and cannot hold the Carrier liable for this in any way.

Art. 9 – PASSENGER OBLIGATIONS AND LIABILITY

9.1 The Passenger declares that they are fully aware of the contents of each item of their Luggage and undertakes not to travel with Luggage entrusted to them by third parties. All Luggage must be tagged with the Passenger’s first name and last name.
9.2 Pursuant to the provisions of Article 3.5, the Passenger complies with the formalities carried out by the Carrier pursuant to regulations applicable as regards safety and security, in particular screening-searching Passengers, their luggage and their vehicles. In the event the Passenger refuses to comply with the formalities and/or procedures in effect, the Passenger will be forbidden from boarding, and will not be able to claim any refund or compensation.
9.3 In the event the Carrier deems that the Passenger’s conduct or behaviour on-board the ship is likely to be dangerous for people and/or property on-board the ship, prevents the crew from performing their duties or in the event the Passenger refuses to comply with instructions from the crew or threatens, harasses or insults members of the crew or other Passengers, the Carrier may take measures deemed necessary to end this behaviour, including disembarking the Passenger. The Carrier also reserves the right to subsequently sue for any damages incurred.
9.4 The Passenger is liable for any damage of any kind that they may cause to themselves, to the Carrier’s ships, facilities, staff, crew and property, to other Passengers and to third parties, to the property of other Passengers and to that of third parties. The Passenger is also liable for any damage of any kind caused by the items, property, people and animals that they have the custody of or that are in their possession.
9.5 For any visible damage caused to their Luggage, the Passenger must contact the ship’s staff and must draw up a joint statement prior to disembarking.
For any non-visible damage caused to their Luggage, the Passenger must address a written report to the Carrier’s Customer Service within a maximum of fifteen (15) days. In the event of failure to comply with this requirement, the Passenger will be deemed to have disembarked with their Luggage in good condition.
9.6 As regards any personal injury caused by individual accident, it is up to the Passenger to provide proof, in particular of the existence and extent of damage (via a joint statement for example), of the Carrier’s fault as well as the causal link between the alleged fault and the damage.
9.7 The Passenger must comply with all the provisions under the General Terms and Conditions hereof, and in particular the provisions of Articles 5, 6 and 7 above. The Passenger must also comply with all laws and regulations applicable in the countries of departure and of destination, in particular as regards the import of animals, weapons and ammunition, products and foodstuffs as well as plants.
The Passenger cannot hold the Carrier liable for consequences related to non-compliance of the aforementioned requirements, laws and regulations. The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the non-compliance of the aforementioned requirements, laws and regulations.

Art. 10 – CARRIER LIABILITY

10.1 The Carrier liability regime is subject to the Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents.
10.2 Carrier liability only covers:
– for personal injury, from Passenger embarkation to disembarkation;
– for damage to Cabin luggage, from Passenger embarkation to disembarkation;
– for other Luggage, from the time it is taken in charge of by the Carrier until it is re-delivered. For vehicles in particular, liability only begins after the Passenger has parked the vehicle in the designated area, until the moment the Passenger takes it back to disembark.
10.3 For Passenger personal injury, on-board or during embarkation and disembarkation operations, as well as for loss or damage to Passenger Luggage, the Carrier liability can only be incurred by the Passenger themselves or by their dependants pursuant to the terms, conditions and limits provided for under the provisions of the regulation mentioned under 10.1. It is, in particular, up to the Passenger who intends to seek the Carrier’s liability in the event of personal accident and/or individual damage, to provide the proof of the Carrier’s fault or negligence.
10.4 The Carrier cannot be held liable in any way for loss or damage to cash, negotiable securities, gold, silverware, jewellery, works of art or other valuables (such as, in particular, digital tablets, smartphones and computers as well as their accessories) kept in the Luggage, in the cabin and/or in vehicles, except in the event they were entrusted to the Carrier responsible for their safekeeping. More generally, the Carrier cannot be held liable for any loss or damage to items contained in the vehicle.
10.5 The Captain may tow, provide assistance to marine vessels in any situation, divert their own ship, and undertake any rescue or transshipment operation deemed necessary, Passengers will waive any claim in this respect.
10.6 The Carrier reserves the right, at the discretion of the Captain and for reasons specific to navigation, to make stopovers other than those planned, Passengers will waive any claim in this respect.
10.7 In the event of a cancelled or delayed departure and, without prejudice to the provisions of Articles 10.5 and 10.6 above, in the event of a delay in arrival, Passengers’ rights are the rights provided for under Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway. A summary version of these rights is available on the Site (www.lameridionale.fr), in Carrier agencies, in the passenger terminal and on-board ships.
10.8 In the event of a cancelled or delayed departure or in the event of a delay in arrival, the Carrier can never be held liable for loss or damage of any kind resulting from this delay or this cancellation, incurred as the result of an event that does not fall within the scope of the Carrier’s responsibilities.
10.9 Generally-speaking, the Carrier will never be held liable for loss or damage resulting from an event of force majeure.
10.10 All limits, exemptions and provisions under the General terms and Conditions of Carriage and/or of Sale hereof concerning the Carrier’s liability, will also apply, where relevant, to the liability of the Carrier’s agents, ships, employees and other representatives, as well as to the liability of owners, agents, employees and other representatives of any substitute ship.

Art. 11 – PERSONAL DATA

11.1 International regulations on the safety and security of ships carrying passengers require the first name, last name, gender, age, whether assistance is required, as well as nationality and vehicle registration to be collected for each Passenger on international routes.
11.2 The collection of this personal data, for which La Méridionale is the data controller, is indispensable for drawing up the Contract of Carriage. This personal data, which is subject to data processing, is collected and processed pursuant to amended French Data Protection Act No.78/17 of 6 January 1978 and to the General Data Protection Regulation (Regulation No. 2016/679 referred to as the “GDPR”).
11.3 Pursuant to the French Data Protection Act and to the GDPR, the Passenger has, in particular, the right to access, to request data portability, to rectify, to delete and to oppose the processing of their personal data. These rights may be exercised by postal mail to the following address: La Méridionale, Service Marketing & Communication, Immeuble Le Mirabeau 4 Quai d’Arenc, 13213 MARSEILLE CEDEX 02, FRANCE.

Art. 12 – REVOCATION – INVALIDITY

In the event that any of the provisions of the General Terms and Conditions of Carriage hereof does not comply with an international or French legal text that cannot be departed from by contract, the provision concerned will be, but only to this extent, deemed null and void.
The illegality or invalidity of such a provision will not affect or invalidate any other provision of the General Terms and Conditions of Carriage hereof.

Art. 13 – APPLICABLE LAW AND COMPETENT JURISDICTION

Any dispute arising from the interpretation or performance of the Passenger’s carriage and the General Terms and Conditions of Carriage hereof will be settled pursuant to French law and pursuant to Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents and Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway.
Any claim arising between the Carrier and the Passenger as regards the Contract of Carriage will be brought exclusively before the Commercial Court of Marseille, France, subject to the provisions applicable to consumers and/or to non-professionals.

MARSEILLE – MOROCCO

GENERAL TERMS AND CONDITIONS OF SALE AND OF PASSENGER CARRIAGE APPLICABLE AS OF 1ST JUNE 2022

Art. 1 – DEFINITIONS

“Luggage” and “Cabin luggage” have the meaning referred to under the Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents, available on La Méridionale Site (www.lameridionale.fr).
“Ticket or Travel ticket” refers to any valid document entitling the holder to carriage, in any form whatsoever.
“Boarding Pass” refers to the document transmitted after check-in to each passenger/vehicle.
“Customer” refers to any person purchasing one or more travel tickets, as well as the services provided by La Méridionale.
“General terms and Conditions” refers to the General Terms and Conditions of Sale and of Carriage hereof.
“Contract of Carriage” refers to the contract concluded by the Carrier or on its behalf for the carriage of a Passenger and their Luggage by sea. It includes the special terms and conditions mentioned on the Ticket, the General Terms and Conditions hereof and the Pricing Conditions applicable to the destination concerned.
“Pricing Conditions” refers to the prices applicable to the destination concerned as well as the General Terms and Conditions of Sale, Modification and Cancellation of the Ticket for this destination.
“Facilities” refers to the space where the Passenger may sleep during the crossing.
“Passenger” refers to any person holding a valid Ticket that bears their name, and carried on a ship pursuant to a contract of carriage.
“Booking” refers to the action performed by the Passenger to acquire one or more Tickets.
“Site” refers to La Méridionale website via the address www.lameridionale.fr.
“Price” refers to the prices specified in euros to be paid to the Carrier or to its agents.
“Carrier” or “Company” refers to La Méridionale, S.A., a French public limited company with a registered capital of 1,980,000 euros – Immeuble Calypso – 48 quai du Lazaret – CS 62345 – 13213 MARSEILLE CEDEX 02, FRANCE – registered with the Marseille Trade and Companies Register (RCS) under number B 057 801 730 – VAT FR 48 057801730.

Art. 2 – PURPOSE AND SCOPE OF APPLICATION

The purpose of the General Terms and Conditions hereof is to govern the contractual relationship between the Carrier and the Passenger. They apply to all contracts of carriage concluded with the Carrier and to all journeys operated by the latter. The General Terms and Conditions hereof may be accessed at any time on the www.lameridionale.fr Site, and prevail, where applicable, over any other general or special terms and conditions.
They will be made available to the Passenger at the time of Booking. Confirmation of the Booking implies acceptance without restriction or reservation of the General Terms and Conditions in effect at the time of the aforementioned Booking.
In the event a Ticket is purchased by a third party, the Customer must transmit a copy of the General Terms and Conditions hereof to the Passenger, which they are deemed to have accepted at the time of Booking.
When the Ticket is used for the benefit of a sea carrier other than the Carrier, the General Terms and Conditions of Carriage applicable are the ones of the carrier concerned.

Art. 3 – TICKET – GENERAL PROVISIONS

3.1 Ticket or Travel ticket

The Carrier issues a named Ticket valid exclusively for the carriage mentioned on this Ticket, for the person and, if applicable, the vehicle(s) explicitly mentioned. Consequently, it may not be transferred to any third parties under any circumstances. In order to check the ownership of the ticket, the Carrier may ask the Passenger to provide proof of identity when boarding or at any other moment the Carrier deems appropriate or required.
The Ticket, which is considered as the travel ticket, certifies the existence of the Contract of Carriage, unless otherwise proven.

3.2 Booking

Any person making a booking:
– must be at least 18 years old and/or be legally capable of contracting;
– must be acting on their own behalf and for the people included in their Booking. This person ensures they are validly authorized to act in this capacity and declares the information they provide is true. They take personal responsibility for the people named in the booking file.
Any booking made for minors must be done so by the legal representative or by any other person of legal age with power of attorney.
When the Ticket is booked, the Customer/Passenger must mention any vehicle to be carried on-board. They must specify the vehicle’s exact size, make and characteristics. Vehicles running on LPG must be declared as such at the time of booking. In the event of omission or false declaration, the Carrier reserves the right to refuse boarding and to collect what is due on the Price in effect on the date of departure, as well as on the outward journey, if this has been made.
The Customer/Passenger must also state if they wish to book a Facility at the time of Booking. The images of the Facilities on the Site are not contractually-binding. Facility size and layout may differ from one ship to another, even within a same category.

3.3 Ticket validity period

Tickets are valid for one (1) year from the date they are issued, except in the case of Tickets on special offer which expire on the date of travel. Beyond the validity period, Tickets are deemed expired and cannot be modified, refunded and no claim can be made.

3.4 Loss or theft of a Ticket or Boarding Pass

In the event of loss or theft of a Ticket or Boarding Pass, the Passenger must purchase a new Travel Ticket..

3.5 Price adjustment and tax after departure

Prices will not be adjusted after the Boarding Pass has been issued..

3.6 Right of lien and retention in the event of non-payment of the price

The Carrier reserves a right of lien and retention on the Luggage and other Passenger belongings as well as on the vehicle, if any, as a guarantee for the payment to be made by the Passenger to the Carrier on any grounds related to the carriage. Consequently, in the event that a Passenger does not pay their due, the Carrier reserves the right to sell the aforementioned goods, even without legal authorization, and to recover the amount due from the sums collected, as well as any related fees or costs.

3.7 Pricing conditions

The Prices and the terms and conditions for modifying or cancelling a Ticket are specified under the “Pricing Conditions” document for the destination concerned.

3.7.1. Prices applicable

3.7.1.1. At the time of Booking, the Customer/Passenger is informed of the Price excluding tax, of the tax and the fees applicable to the journey concerned, as well as any administrative fees they must bear and the total Ticket Price.
3.7.1.2. Different categories of Prices are available and specified under the “Pricing Conditions” document for the destination concerned.
3.7.1.3. The prices of La Méridionale Tickets depend on supply and demand and on the Price applicable to each Ticket at the time the Booking is confirmed, specified under the “Pricing Conditions” document, available in agencies and on the www.lameridionale.fr Site.
3.7.1.4. In the event that the Passenger benefits from a reduction related to their status, they should mention the Price category applicable at the time of Booking. Thereafter, no refund or change in Price reduction can be made. The Passenger must be able to prove the status enabling them to benefit from the Price selected. Failure to provide proof when boarding will lead to a Price adjustment.
3.7.1.5. For Passengers travelling with a vehicle, the Price applicable is specified under “Pricing Conditions”, available in agencies and on the www.lameridionale.fr Site. Pursuant to the provisions of Article 3.2, in the event of omission or false declaration, the Carrier reserves the right to refuse boarding and to collect what is due on the Price in effect on the date of departure.
3.7.1.6. A fuel surcharge per Passenger, per vehicle and per crossing may be collected based on the change in fuel prices.

3.7.2. Booking pricing conditions

Cooling-off period: the Customer/Passenger may be proposed a cooling-off period along with an option date at the time of Booking their Ticket based on the type of Ticked booked. Beyond the option date and in the event the Customer/Passenger has not confirmed, the Booking will be automatically cancelled.
Booking confirmation: based on the type of Ticket and outward date selected, and unless otherwise provided for, the Booking is confirmed when a percentage of the Price of the Ticket excluding tax is paid (“deposit”) as specified under the “Pricing Conditions” document for the destination concerned. At the time Booking is confirmed, a Booking voucher is issued specifying the deadline for paying the balance. Prices quoted when partial payment is made may be modified at the time the balance is paid, in the event of an annual change in the basic Price or a change in the amount of tax applicable.
Loss of Booking: failure to pay the Booking balance within the given time will lead to the Booking being cancelled. The deposit amount, less any fees applicable for each crossing of the Booking, is retained as a credit note that can be used for one (1) year from the date the initial Ticket Booking was made. This credit note cannot be refunded.
Payment: for account customers, full payment must be made pursuant to the terms and conditions provided for under the French Commercial Code. Any delay in payment will be subject to late payment penalties.
Right of withdrawal: the provisions of the French Consumer Code relating to the right of withdrawal applicable to contracts concluded remotely and off-premises are not applicable to the Contract of Carriage.

3.7.3. Ticket and Booking modification

Once the booking has been confirmed and pursuant to the terms and conditions specified under the “Pricing Conditions” document for the destination concerned, any modification of any of the items contained in the booking (date, port, ship, Price applicable) will be subject to the application of modification fees based on the initial Price, calculated on the total amount of the Ticket excluding tax, in addition to or in deduction of the corresponding price adjustment.

3.7.4. Ticket and Booking cancellation

3.7.4.1. In the event of partial or full cancellation of the journey planned, the Customer must contact the agency that issued the booking voucher or the Ticket, for potential refund (pursuant to terms and conditions), promptly and prior to the planned departure date. In any event, the Carrier cannot be held liable in any way if the Passenger does not use the Ticket.
3.7.4.2. Penalties applicable, calculated on the total amount of the Ticket excluding tax, are specified under the “Pricing Conditions” document for the destination concerned.
3.7.4.3. The amount of the cancelled Ticket, less any fees applicable for each crossing, is retained as a credit note that can be used for one (1) year from the date the initial Ticket Booking was made. This credit note is refundable on request by the Customer to the agency that issued the Ticket for one (1) year from the date the initial Ticket Booking was made.
3.7.4.4. In the event that the tow vehicle or towed vehicle does not board, no modification or refund will be granted (except for tax).
3.7.4.5. Tax is always refundable. Administrative and modification fees are not refundable.

3.7.5. Payment by bank card in 3 or 4 instalments with no extra charge

The Carrier proposes a payment facility by bank card in 3 or 4 instalments with no extra charge exclusively for transactions carried out via its website (www.lameridionale.fr). At the time of Booking, at the payment step, the passenger may select to pay in 3 or 4 instalments when purchasing their Ticket.

Payment by bank card in 3 instalments with no extra charge is possible:– from €600 incl. tax
– where the departure date is over 68 days from the Booking date.
Instalments are paid as follows:
1st instalment: 30% of the total excl. tax + tax, at the time of purchase
2nd instalment: 40% of the total excl. tax, 22 days after the 1st instalment
3rd instalment: 30% of the total excl. tax, 22 days after the 2nd instalment

Payment by bank card in 4 instalments with no extra charge is possible:
– from €900 incl. tax
– where the departure date is over 96 days from the Booking date.
Instalments are paid as follows:
1st instalment: 40% of the total excl. tax + tax, at the time of purchase
2nd instalment: 25% of the total excl. tax, 24 days after the 1st instalment
3rd instalment: 20% of the total excl. tax, 24 days after the 2nd instalment
4th instalment: 15% of the total excl. tax, 24 days after the 3rd instalment
These payment facilities do not fall within the scope of application of French regulations on consumer credit pursuant to Article L312-4 of the French Consumer Code. Payment in instalments can only be made with Visa and Mastercard bank cards with a validity date of 3 months longer than the total financing period.
When the payment by bank card in 3 or 4 instalments without extra charge is confirmed, the Passenger undertakes to pay all instalments until the Ticket price has been paid in full.
In the event of a payment incident on any one of the instalments, a reminder is sent by email and a new payment attempt is made. In the event of further failure and without settlement within 24 hours, the Carrier will cancel the Ticket in full without notice and the cancellation terms and conditions will be applied based on the type of Ticket.
Modification/cancellation:– Whenever the Ticket is modifiable (Standard Price or Flex Price), in the event departure dates are modified and in the event one of these dates no longer meets the criteria above, the Ticket Price balance is payable immediately.
– Whenever the Ticket change increases the initial Price, the difference is payable immediately to keep the Booking valid.
– In the event the Ticket is cancelled (Standard Price or Flex Price), the instalment(s) paid will be refunded less cancellation fees as specified under the Pricing Conditions and, where applicable, the remaining instalments will be cancelled.
– Special offer Ticket:
no refund will be made if the Ticket is cancelled or modified. The remaining instalments will be due in full.
Example of a 3-instalment payment for purchasing a Ticket that costs €765.82 incl. tax of €59.82:
1st instalment: €271.62
2nd instalment: €282.40
3rd instalment: €211.80 incl. tax

Art. 4 – INSURANCE

“Travel cancellation” or “comprehensive” insurance coverage may be taken out when purchasing the Ticket. For more details about this, contact us on +33 (0)970 83 20 20 (free service + price of a call).

Art. 5 – EMBARKATION – DISEMBARKATION

5.1 The Passenger must hold a valid Ticket bearing their name. Pursuant to the provisions under Article 3.1, the Ticket is a named Ticket and is valid exclusively for the carriage mentioned on this Ticket, for the person and, if applicable, the vehicle(s) explicitly mentioned. It is up to the Passenger to check the compliance of their Ticket prior to their journey and to undertake any administrative and health procedures required.
5.2 When the Passenger presents their Ticket and acceptable proof of identity (valid National ID card or passport), a Boarding Pass per Passenger, per vehicle, per extra service is issued during the check-in formalities on the date of departure when boarding. This Boarding Pass provides access on-board, to the parking decks and to additional services and must be presented by the Passenger when boarding. This Boarding Pass must be kept on-board and after the end of the journey to be presented in the event of claim.
5.3 Boarding close out time is mentioned on the Ticket. In the event of failure to comply with boarding close out time, the space reserved on-board is no longer guaranteed. 
5.4 At the time of boarding, the Carrier will check the Boarding Pass, proof of identity (for international routes, valid passport), official authorization to leave the country for minors, vehicle registration documents, proof of reduction, and VISAS if required. The entry into European territory of any Passenger from outside the European Union is subject to the compulsory presentation of a visa or a residence permit, and/or any other document authorizing the Passenger to enter European territory, in addition to a valid passport.
During check-in formalities, the Passenger must present health documents and proof, if required, in particular related to COVID-19, required by the country of departure or of destination. In the event of non-admission to European or foreign territory and, irrespective of the reason, the Passengers concerned will be obliged to make their return journey at their own expense, without being able to claim any refund for the crossing they have already made. The Passenger is therefore advised to check with the relevant consulates and/or embassies prior to departure.
5.5 More generally, the Passenger will comply with the formalities carried out by the Carrier pursuant to regulations applicable as regards safety and security, in particular screening-searching Passengers, their luggage and their vehicles. In the event the Passenger refuses to comply with the formalities and/or procedures in effect, the Passenger will be forbidden from boarding, and will not be able to claim any refund or compensation. 
5.6 Tickets are not sold on-board the ships.
5.7 Vehicles whose height exceeds 1.80 m and/or height exceeds 5 m may be refused boarding in the event that this characteristic was not declared and recorded at the time of Booking. More generally, pursuant to the provisions of Article 3.2., in the event of omission or false declaration as regards vehicle size and/or characteristics, the Carrier reserves the right to refuse boarding for the vehicle and to collect what is due on the Price in effect on the date of departure, as well as on the outward journey, if this has been made.
For Vehicles running on LPG, only vehicles equipped with a safety release valve are permitted to board ships.
5.8 Irrespective of the time vehicles arrive for boarding, only the Carrier and/or the Captain and/or the agents responsible for boarding have the right to decide on boarding order. In the event of a time change or in the event of force majeure, where the Carrier is unable to board a vehicle that is in order, this vehicle will have boarding priority on the following departure, without the Passenger being able to claim any compensation. In the event that, on arrival in the destination port, weather conditions or other causes beyond the Carrier’s control prevent the latter from disembarking the vehicles, the vehicles will be disembarked as soon as possible in the destination port or in any other port without the Passenger being able to claim any compensation.
5.9 The Passenger is responsible for boarding and disembarking their own vehicle. Vehicles must be brought to parking deck entrances when arriving and leaving the ship under the full responsibility of the driver who must comply with all rules of conduct, safety and security specific to traffic on port quays. The driver must never park within 50 m from the ship during boarding and disembarking operations (security zone). Inside the ship, the driver Passenger must park their vehicle pursuant to the instructions delivered by the shipboard staff. Vehicles on-board must be locked by key, placed in first gear, with the handbrake on.
5.10 Caravans, motor homes and campervans are permitted to carry a maximum of 3 butane/propane gas bottles for lighting, heating and cooking equipment. The total weight of these bottles must not exceed 47 kg.
5.11 The Carrier reserves the right to substitute one of its ships for the one announced for departure without this change giving rise to any right to compensation.

Art. 6 – CARRIAGE RESTRICTIONS

6.1 The Carrier reserves the right to refuse the carriage of a Passenger holding a Ticket, at any time, if, at the Carrier’s discretion:
– there are grounds to do so for public safety and security;
– this is required to comply with the laws and standards applicable in the country of origin or destination;
– this is as a result of the Passenger’s conduct, condition, age or mental or physical condition and, at the Carrier’s discretion, this is a necessary measure to avoid any significant damage, inconvenience or disturbance to other Passengers and/or to the crew;
– the Passenger is in a physical or mental condition that prevents them from making the journey or has taken drugs, hallucinogens or alcohol that make their behaviour dangerous for other Passengers;
– the Passenger has presented the Carrier with a document that is illegal, expired, declared as lost or stolen, is presumably falsified or contains changes or alterations of any kind that have not been made by the Carrier. In such events, the Carrier reserves the right to retain said documents;
– the person who presents themselves to the Carrier is not the Ticket holder. In such an event, the Carrier reserves the right to retain the Ticket concerned;
– the Passenger was unable to prove they had paid the price of the Ticket.
In all the aforementioned cases, the Passenger will be held liable for any damage caused to the Carrier, to the ship, to property and equipment, to other Passengers, to third parties, to the property of other Passengers and/or of third parties.
The admission of the Passenger on-board cannot be deemed as a waiver by the Carrier of its right to subsequently assert its reservations as to the Passenger’s condition, whether or not known to the Carrier, at the time of boarding and/or at the time the ship sets sail, and to sue for any damages incurred as a result of the Passenger’s condition.

6.2 Carriage of minors

Unaccompanied children under the age of 16 on Corsican routes and under the age of 18 on all other routes may not travel alone. They must be constantly under the care of their parents or any other accompanying person who is responsible for them, and cannot move around the ship without being accompanied. The Carrier cannot be held liable in any way for any damage caused to minors in the event that the aforementioned is breached.
On international routes, minors travelling with adults other than their legal representatives (parents, guardians) must have, in the event of a check made by the competent authorities, official authorization to leave the country drawn up by the holder of parental authority and a copy of the latter’s identity document, in addition to their own proof of identity.
Passengers under the age of 18, irrespective of their age and whether they are travelling alone or accompanied, must present their own proof of identity for all travel.

6.3 Carriage of passengers with reduced mobility

People with reduced mobility specify to the Carrier the type and level of their disability and/or any special assistance they may require. This information must be transmitted at least 48 hours prior to the start of the journey. Pursuant to regulations applicable, the Carrier may refuse to board people with disabilities or with reduced mobility if the design of the passenger ship or the facilities and equipment of the port, including the port terminals, make it impossible to board, disembark and/or carry the person concerned in safe and operationally feasible conditions.

6.4 Carriage of pregnant women

Beyond the sixth (6th) month of pregnancy or in the event of a complicated pregnancy irrespective of the month of pregnancy, pregnant women must provide a medical certificate authorizing travel.
Women over five (5) months pregnant and people accompanied by children under the age of four (4) months are deemed as people with reduced mobility.

6.5 Carriage of Passengers suffering from diseases or infections
The Carrier will not accept Passengers suffering or likely to be suffering from serious infectious diseases or diseases deemed by the health authorities to be of official alert level such as serious respiratory infections, viruses, tuberculosis, pneumonia and COVID 19.

Art. 7 – LUGGAGE

7.1 Each Passenger has the right to carry their Luggage (excluding vehicles) free of charge. Only two pieces of Cabin luggage and the possible addition of one backpack per person are allowed during the crossing, in the passenger areas. The Passenger is solely responsible for carrying their Luggage to their Cabin or to the seat appointed to them.
7.2 For Passengers travelling without a vehicle, Luggage must not be bulky and is limited to two pieces of Luggage and the possible addition of one backpack per Passenger. Otherwise, they must be placed in the luggage area so they do not disrupt movement on-board the ship. Luggage must allow passengers to move around freely, without the need to use a wheeled carrier (hand truck, trolley, etc.) and without the need to make return trips on the boarding lanes.
7.3 It is forbidden to carry in Luggage (including in the vehicle):
– weapons of any kind and hazardous materials such as explosives, gases, fuels and other inflammable substances. During security checks, these items will be systematically seized without the Passenger being able to claim any compensation or restitution;
– illegal and smuggled items;
– live animals, except those specified under Article 8 of the General Terms and Conditions of Carriage hereof;
– goods other than the Passenger’s personal ones, in particular merchandise;
– items for which the Carrier deems their weight, configuration, size, shape or character unsuitable for carriage;
– articles or items whose carriage is prohibited by the legislation of the country of departure or destination.
Any Passenger with the aforementioned items in their Luggage or their vehicle will be held liable with regard to the Carrier, its agents, other Passengers and any other third party for damages, fines, tickets and penalties that may result from such possession.
7.4 The loading and stowage of Baggage and items placed on the roof and/or inside rolling stock and/or in trailers are always carried out by the Passenger. The Carrier can never, as such, be held liable for:
– loss or damage to Luggage and/or vehicles caused by: (i) the way the Luggage is loaded, stowed and made secure on roofs and inside rolling stock and/or trailers; (ii) the unsuitability of the Luggage for Carriage in the rolling stock and/or trailer; (iii) the unsuitability or inadequate condition of the rolling stock and/or trailer;
– damage caused by the Luggage and/or vehicle as a result of their incorrect loading and stowage, to Luggage and/or to the vehicle themselves, to the Carrier and its agents, to the Passenger, to third parties, to the ship itself, to its accessories or to its shipment.
Likewise, the Carrier cannot be held liable for damage caused by the Luggage and/or the vehicle to Luggage and/or to the vehicle themselves, to the Carrier and its agents, to the Passenger, to third parties, to the ship itself, to its accessories or to its shipment, if it is established that the Passenger has not complied with the limits of the payload and/or of the Technically Permissible Maximum Mass (TM) of their vehicle that may be imposed by specifications mentioned on the registration document of the vehicle concerned or by legislation in effect. In this respect, the Carrier reserves the right to weigh the vehicles.
Finally, the Carrier reserves the right to refuse that the vehicle boards, without the Passenger being able to claim any compensation, in the following cases:
– if the load of this vehicle does not comply with basic safety and security rules and/or in the event of incorrect loading and stowage;
– if the Luggage is unsuitable for Carriage in the rolling stock and/or in the trailer;
– if the rolling stock and/or the trailer are unsuitable or inadequate;
– if the payload and/or Technically Permissible Maximum Mass (TM) limits for the vehicle are not complied with.
7.5 For security reasons, Luggage that may be considered inconvenient or dangerous for carriage will be refused at boarding by the Carrier, which cannot be held liable in any way for this.
7.6 For security reasons, the Carrier may carry out a search at any time and full or partial inspection of Luggage (including vehicles) by using the technical equipment and human resources it deems necessary.
7.7 The Carrier will be liable for Passenger Luggage pursuant to the terms and conditions under Article 13 of the General Terms and Conditions of Carriage hereof.

Art. 8 – ANIMALS

8.1 Passengers must ensure that regulations in the Country of destination permit the carriage of pet animals and their entry into the Country pursuant to local legislation and that the animal meets all health and welfare requirements and that it has all the documents required for its carriage and ownership. In particular, European passport and/or Identification (chip, tattoo), up-to-date vaccinations and anti-rabies vaccinations are in particular required when moving pet animals within the EU.
The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of pet animals that do not hold the relevant documentation.
8.2 On Corsican routes, animals are placed in kennels or in their owner’s appropriate vehicle or carriage, depending on their type. Category 1 dogs must travel in their owner’s vehicle. Categories 1 and 2 dogs must be muzzled. On international routes, animals are placed in kennels, for an additional fee and subject to availability. Animals are not permitted to travel in their owners’ vehicles, with the exception of animals which, due to their type (e.g. horses), are placed in their owner’s appropriate carriage. Category 1 dogs are not permitted to travel on the Carrier’s ships and category 2 dogs must be muzzled.
8.3The presence of live animals in Passenger areas is strictly forbidden. It is up to the Passenger to ensure this rule is strictly complied with.  In the event of failure to do so, the Carrier reserves the right to take any measure it deems necessary with regard to the Passenger and to make the Passenger bear the costs incurred for this misconduct, in particular the costs of cleaning the cabin. More generally, the Passenger will be liable for any damage resulting from non-compliance with this obligation.
8.4 Guide dogs are accepted without any extra charge and are permitted in Passenger areas, including in areas where catering services are located. The Passenger must specify that they are travelling with their animal at the time of Booking.
8.5 The Carrier may refuse to carry an animal if this carriage compromises the safety and security of the journey and other Passengers, or may be inconvenient for other Passengers (bad smell, health or welfare condition, or violent behaviour, etc.).
8.6 All animals travel under the full responsibility of their owner. Consequently:
– the owner must, where appropriate, take out suitable insurance coverage. The Carrier cannot be held liable in any way in the event of damage of any kind, in particular loss, injury, illness or death, caused by the animal carried, during the sea carriage;
– the owner must protect, compensate and hold the Carrier harmless from any action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of pet animals.

Art. 9 – PROHIBITED ITEMS AND ITEMS SUBJECT TO AUTHORIZATION

9.1 The carriage of explosives, fuels and other inflammable substances is strictly forbidden, as are a certain number of items for which the list is available on the French Merchant Navy High Council site (in French) as well as in all the Carrier’s sales agencies. Specific items (bottles of gas for individual use present in campervans or portable heaters) may be authorized provided they are declared during check-in at the passenger terminal or in the agency, or at the latest, when boarding the ship.
9.2 The carriage of weapons and/or ammunition is forbidden without legitimate reason. Based on the category of weapons concerned, valid hunting licences and valid shooting licences are considered as legitimate carriage documents for weapons. All Passengers carrying firearms or bladed weapons and/or ammunition, are obliged to declare them during check-in at the passenger terminal or in the agency, or at the latest, when boarding the ship.
Authorization to carry weapons and/or ammunition is subject to the Captain’s decision.
In the event the Captain so authorizes, the weapons and/or ammunition will be handed to the Carrier for secure storage during the journey. The procedure applicable to holding weapons is specified to the Passenger during boarding.
For international carriage to a European Union member state, the owner must produce a European Firearms Pass (EFP). Generally-speaking, prior to Carriage, the Passenger must obtain information from the country of destination on the procedures for importing weapons and/or ammunition. The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of weapons and/or ammunition that does not meet the regulatory and legal requirements of the country of destination.
Carriage of weapons by individual parties forming a law enforcement detachment is subject to special conditions.
9.3 The import of products and foodstuffs from third countries into the European Union is subject to European regulations and restrictions. For more information, the Passenger can check with the health and veterinary services of the countries of departure and destination. More generally, and prior to carriage, the Passenger should check conditions for importing products and foodstuffs with the country of destination. The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of products and foodstuffs that does not meet the regulatory and legal requirements of the country of destination.
9.4 The carriage of plants is regulated. It is up to the Passenger to check the provisions applicable prior to purchasing their Ticket. As such, the Passenger can in particular view the French Customs site (in French), the “Particuliers / Vous voyagez” section. The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of prohibited plants. ​​​​​​​
9.5 Generally-speaking, Passengers will be held liable for the carriage of goods and items in their possession with regard to the Carrier. Without prejudice to the actions the Carrier may initiate and the penalties it could request pursuant to French and foreign law, Passengers must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the carriage of goods that they own, that they have the custody of or that are in their possession.

Art. 10 – REGULATIONS ON-BOARD

10.1 The Passenger undertakes to comply with the rules and instructions drawn up by the Carrier on-board its ships, as well as any formality deemed necessary by the Carrier during carriage.
10.2 It is forbidden to smoke on-board the ships apart from on outdoor decks.
10.3 Any change in the facility (sleeping space) on-board the ship is invoiced at the applicable “facility price of the day”, without exception, to all Passengers. The Price is available in the passenger terminal and at reception on-board the ships.
10.4 Top bunk beds are not suitable for children under the age of 6.
10.5 The Passenger is informed that a doctor is not present during the journey and cannot hold the Carrier liable for this in any way.

Art. 11 – PASSENGERS’ RIGHTS

11.1 Passengers’ rights are the rights provided for under Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway. A summary version of these rights is available on the Site (www.lameridionale.fr), in Carrier agencies, in the passenger terminal and on-board ships. ​​​​​​​
11.2 To optimize processing, the claim must be made via the claim form available here, in sales agencies and on-board ships. Fill in the form completely, be as specific as possible in the details you give (Booking No., travel date, claim subject, etc.) and attach all supporting documents required for processing the claim. Tickets and Boarding Passes must be kept and will be requested in the event of a claim. Refunds will only be made if original Boarding passes and Tickets are sent.
Claims should be addressed to the Carrier Customer Service as follows:
– By postal mail: La Méridionale, Service Relation Client, Immeuble Calypso – 48 Quai du Lazaret – CS 62345 – 13213 Marseille Cedex 02, France;
– By email: service-clients@lameridionale.fr​​​​​​​
11.3 Après la saisine du Service Clients et à défaut de réponse satisfaisante dans un délai de 30 jours, le Passager peut saisir le Médiateur du Tourisme et du Voyage, dont les coordonnées et modalités de saisine sont disponibles sur son site  www.mtv.travel ou utiliser la plateforme européenne dédiée au règlement des litiges à l’adresse suivante : https://ec.europa.eu/odr.
11.4 In the event an item is lost or forgotten on board, the Passenger must immediately inform the Passenger Service on +33 (0)970 83 20 20 (free service + price of a call) and mention the crossing, the location and/or cabin number.

Art. 12 – PASSENGER OBLIGATIONS AND LIABILITY

12.1 The Passenger declares that they are fully aware of the contents of each item of their Luggage and undertakes not to travel with Luggage entrusted to them by third parties. All Luggage must be tagged with the Passenger’s first name and last name. ​​​​​​​
12.2 Pursuant to the provisions of Article 5.5, the Passenger complies with the formalities carried out by the Carrier pursuant to regulations applicable as regards safety and security, in particular screening-searching Passengers, their luggage and their vehicles. In the event the Passenger refuses to comply with the formalities and/or procedures in effect, the Passenger will be forbidden from boarding, and will not be able to claim any refund or compensation.
12.3 In the event the Carrier deems that the Passenger’s conduct or behaviour on-board the ship is likely to be dangerous for people and/or property on-board the ship, prevents the crew from performing their duties or in the event the Passenger refuses to comply with instructions from the crew or threatens, harasses or insults members of the crew or other Passengers, the Carrier may take measures deemed necessary to end this behaviour, including disembarking the Passenger. The Carrier also reserves the right to subsequently sue for any damages incurred. ​​​​​​​
12.4 The Passenger is liable for any damage of any kind that they may cause to themselves, to the Carrier’s ships, facilities, staff, crew and property, to other Passengers and to third parties, to the property of other Passengers and to that of third parties. The Passenger is also liable for any damage of any kind caused by the items, property, people and animals that they have the custody of or that are in their possession.​​​​​​​
12.5 For any visible damage caused to their Luggage, the Passenger must contact the ship’s staff and must draw up a joint statement prior to disembarking. For any non-visible damage caused to their Luggage, the Passenger must address a written report to the Carrier’s Customer Service within a maximum of fifteen (15) days. In the event of failure to comply with this requirement, the Passenger will be deemed to have disembarked with their Luggage in good condition. ​​​​​​​
12.6 As regards any personal injury caused by individual accident, it is up to the Passenger to provide proof, in particular of the existence and extent of damage (via a joint statement for example), of the Carrier’s fault as well as the causal link between the alleged fault and the damage. ​​​​​​​
12.7 The Passenger must comply with all the provisions under the General Terms and Conditions hereof, and in particular the provisions of Articles 7, 8 and 9 above. The Passenger must also comply with all laws and regulations applicable in the countries of departure and of destination, in particular as regards the import of animals, weapons and ammunition, products and foodstuffs as well as plants.
The Passenger cannot hold the Carrier liable for consequences related to non-compliance of the aforementioned requirements, laws and regulations. The Passenger must protect, compensate and hold the Carrier harmless from any fine, action or claim (as well as any costs that could result from such actions or claims) resulting from the non-compliance of the aforementioned requirements, laws and regulations.

Art. 13 – CARRIER LIABILITY

13.1 The Carrier liability regime is subject to the Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents.
13.2Carrier liability only covers:
– for personal injury, from Passenger embarkation to disembarkation;
– for damage to Cabin luggage, from Passenger embarkation to disembarkation;
– for other Luggage, from the time it is taken in charge of by the Carrier until it is re-delivered. For vehicles in particular, liability only begins after the Passenger has parked the vehicle in the designated area, until the moment the Passenger takes it back to disembark.​​​​​​​
13.3 For Passenger personal injury, on-board or during embarkation and disembarkation operations, as well as for loss or damage to Passenger Luggage, the Carrier liability can only be incurred by the Passenger themselves or by their dependants pursuant to the terms, conditions and limits provided for under the provisions of the regulation mentioned under 13.1. It is, in particular, up to the Passenger who intends to seek the Carrier’s liability in the event of personal accident and/or individual damage, to provide the proof of the Carrier’s fault or negligence.​​​​​​​
13.4 The Carrier cannot be held liable in any way for loss or damage to cash, negotiable securities, gold, silverware, jewellery, works of art or other valuables (such as, in particular, digital tablets, smartphones and computers as well as their accessories) kept in the Luggage, in the cabin and/or in vehicles, except in the event they were entrusted to the Carrier responsible for their safekeeping. More generally, the Carrier cannot be held liable for any loss or damage to items contained in the vehicle. ​​​​​​​
13.5The Captain may tow, provide assistance to marine vessels in any situation, divert their own ship, and undertake any rescue or transshipment operation deemed necessary, Passengers will waive any claim in this respect.​​​​​​​
13.6 The Carrier reserves the right, at the discretion of the Captain and for reasons specific to navigation, to make stopovers other than those planned, Passengers will waive any claim in this respect. ​​​​​​​
13.7 In the event of a cancelled or delayed departure and, without prejudice to the provisions of Articles 13.5 and 13.6 above, in the event of a delay in arrival, Passengers’ rights are the rights provided for under Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway. A summary version of these rights is available on the Site (www.lameridionale.fr), in Carrier agencies, in the passenger terminal and on-board ships.
13.8 In the event of a cancelled or delayed departure or in the event of a delay in arrival, the Carrier can never be held liable for loss or damage of any kind resulting from this delay or this cancellation, incurred as the result of an event that does not fall within the scope of the Carrier’s responsibilities. ​​​​​​​
13.9 Generally-speaking, the Carrier will never be held liable for loss or damage resulting from an event of force majeure.​​​​​​​
13.10 All limits, exemptions and provisions under the General terms and Conditions of Carriage and/or of Sale hereof concerning the Carrier’s liability, will also apply, where relevant, to the liability of the Carrier’s agents, ships, employees and other representatives, as well as to the liability of owners, agents, employees and other representatives of any substitute ship.

Art. 14 – PERSONAL DATA

14.1 International regulations on the safety and security of ships carrying passengers require the first name, last name, gender, age, whether assistance is required, as well as nationality and vehicle registration to be collected for each Passenger on international routes.
14.2 The collection of this personal data, for which La Méridionale is the data controller, is indispensable for drawing up the Contract of Carriage. This personal data, which is subject to data processing, is collected and processed pursuant to amended French Data Protection Act No.78/17 of 6 January 1978 and to the General Data Protection Regulation (Regulation No. 2016/679 referred to as the “GDPR”).
14.3 Pursuant to the French Data Protection Act and to the GDPR, the Passenger has, in particular, the right to access, to request data portability, to rectify, to delete and to oppose the processing of their personal data. These rights may be exercised by postal mail to the following address: La Méridionale, Service Marketing & Communication, Immeuble Calypso – CS 62345, 13213 MARSEILLE CEDEX 02, FRANCE.

Art. 15 – REVOCATION – INVALIDITY

In the event that any of the provisions of the General Terms and Conditions of Sale and of Carriage hereof does not comply with an international or French legal text that cannot be departed from by contract, the provision concerned will be, but only to this extent, deemed null and void.
The illegality or invalidity of such a provision will not affect or invalidate any other provision of the General Terms and Conditions of Sale and of Carriage hereof.

Art. 16 – APPLICABLE LAW AND COMPETENT JURISDICTION

Any dispute arising from the interpretation or performance of the Passenger’s carriage and the General Terms and Conditions of Sale and of Carriage hereof will be settled pursuant to French law and pursuant to Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents and Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway.
Any claim arising between the Carrier and the Passenger as regards the Contract of Carriage will be brought exclusively before the Commercial Court of Marseille, France, subject to the provisions applicable to consumers and/or to non-professionals.

Last update: 2/04/2025
Source: https://www.lameridionale.fr/en/colone-3/general-terms-and-conditions-of-sale-and-of-carriage