ANE Kalymnou

a. Passenger Ticket Terms

• a.1. This ticket is personal, non-transferable, and valid only for the seat and trip for which it was issued.
• a.2. The fare does not include the cost of meals.
• a.3. The passenger must be at the boarding area one (1) hour before departure. If they miss the departure, they are not entitled to a refund. If they notify before departure that they will not travel for any reason, they are entitled to a 50% refund of the fare.
• a.4. Children up to 4 years old travel free of charge but are not entitled to a berth. Children aged 4-10 years pay half the ticket price and are entitled to a berth.
• a.5. A full-fare ticket holder is entitled to carry up to 40 kg of luggage free of charge.
• a.6. In case of ticket loss, it is not replaced, and no refund is provided.
• a.7. If the passenger keeps their luggage in their possession, the shipping company is not responsible for damage or loss.
• a.8. Valuables, money, and valuable items can be handed over to the ship’s accounting office for safekeeping.
• a.9. The shipping company is not responsible for any delay in the schedule, deviation, or non-compliance with the planned route due to bad weather, orders from the Ministry of Shipping or Port Authorities, or force majeure.
• a.10. Passengers are prohibited from carrying explosives, flammable, incendiary, or other hazardous materials.
• a.11. Passengers are responsible for complying with Port, Health, and Customs regulations.
• a.12. Passengers must follow the instructions of the captain and crew regarding order and safety on the ship.
• a.13. For any complaints during the trip, passengers should contact the captain or first officer. After the trip, they should address their concerns to the shipping company or the Port Authorities.
• a.14. If the trip is canceled due to the ship’s fault, the ticket price is refunded without further liability on the part of the shipping company.
• a.15. The shipping company has the right, with approval from the Ministry of Shipping, to replace the ship for which the ticket was issued with another vessel.

b. Vehicle Transport Receipt Terms

• b.1. The driver is responsible for loading and unloading their vehicle.
• b.2. Vehicles must be at the loading waiting area one (1) hour before departure or within the time specified by the applicable Port Regulations.
• b.3. If the driver misses the ship’s departure, they are not entitled to a refund. If they notify before departure that they will not load their vehicle, they are entitled to a 50% refund.
• b.4. In case of loss of the vehicle transport receipt, no refund is provided.
• b.5. Passengers traveling with vehicles must disembark before the vehicle is loaded onto the ship.
• b.6. Passengers must carry any necessary items with them during the trip, as entry to the vehicle deck is prohibited after departure.
• b.7. The transport of explosives, incendiary, flammable, or other hazardous materials is prohibited.
• b.8. The loading priority of vehicles is determined by the Port Regulations of each Port Authority where the loading takes place.

c. Cancellation Policy

The cancellation deadlines for tickets or their conversion to open-date tickets (for the same destination) are as follows:

• c.1. 7 days before departure: Tickets can be canceled without a cancellation fee or converted to open-date tickets or another date.
• c.2. From 7 days before departure up to 4 hours before departure: A 50% cancellation fee applies, or alternatively, tickets can be converted to open-date tickets or another date.
• c.3. From 4 hours before departure up to the time of departure: A 50% cancellation fee applies.
• c.4. After departure: Tickets cannot be canceled or converted to open-date tickets, and date changes are not allowed.

Open-Date Tickets

• c.5. Open-date tickets can be canceled without a cancellation fee only if they were initially issued as open-date tickets.
• c.6. For tickets that were converted into open-date tickets, the cancellation policy of the original tickets applies.

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Last update: 20/02/2025
Source: https://anekalymnou.gr/γενικοί-όροι-ταξιδιού/