Ugur Jale

Passengers traveling with Uğur Jale can receive a 100% refund on their ticket if canceled at least 1 hour before departure. This flexible policy allows changes or cancellations without penalty within the specified timeframe. For last-minute modifications, additional terms may apply.

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SALE AND CARRIAGE CONDITIONS

General Terms

In this journey between Ayvalık and Midilli, the passenger and baggage transportation to be carried out by the carrier is subject to the rules of the Turkish Commercial Code governing Maritime Trade, the rules determined by the 1974 Athens Convention and the rules stated below. The aforementioned rules and conditions regulate and in many cases limit the liability of the Carrier.

The general rules of the transportation companies apply to all reservations made through the ugurjalelines.com  website.

Reservation and Cancellation Procedures

Until 1 day before the departure date, it can be changed to open once, provided that the same people use it again until the last departure of the season. Reservations made belong to the person, cannot be transferred to someone else, and no refunds can be made. In addition, the child and baby ages, vehicle size and type specified during the reservation on the site will be checked during check-in. The price difference in reservations made by providing incorrect information will be collected from the buyer. If the passenger cannot join the trip due to problems caused by the passenger (passport expiration, visa, customs fine, vehicle power of attorney or insurance problem, etc.), no refunds or changes to open can be made.

Embarkation and Voyage

It is necessary to be at the Ayvalık Port check-in office 45 minutes before the departure time specified in the reservations made. Otherwise, our company is not responsible for any problems that may arise. In case of missing the ship, no refund will be made. There is no numbering for the purchased tickets. Our passengers can travel in the seat they prefer in the area they find empty.

Luggage

Materials and items that are harmful or dangerous to human health (flammable, explosive, cutting, etc.) are strictly prohibited to be carried on the passenger, in the luggage or in the vehicle. Our company cannot be held responsible for any damages that may arise in this regard.

Pet

* All documents belonging to your chipped pet (ID card, pages showing vaccination information, Titration Test Certificate, document for travelling abroad signed by an authorized veterinarian from the Ministry of Agriculture and Livestock)
Timetables and Cancellations

In case of a strike, bad weather conditions or ferry breakdown in Türkiye or Greece, the carrier company has the right to cancel the voyage completely or postpone it to another day and time.

Travel Restrictions

Passengers who are more than 6 months pregnant must come with a fit to travel report from their doctors. Otherwise, our company cannot be held responsible for any negative situations that may arise.

Visa, Passport and Customs Regulations

In order for transportation to be provided, passengers must comply with the conditions and legislation in force. If there is a Turkish Republic of Northern Cyprus stamp in their Turkish passport, entry to Greece is not possible.

Last update: 05/03/2025
Source: As sent by the company and https://www.ugurjalelines.com/genel-kurallar