Liberty Lines

General terms and conditions of carriage for passengers:
Pursuant to Regulation (EU) no. 1177/2010, it is only possible to file complaints with the Transport Regulation
Authority after having lodged a formal complaint with the Shipping Company and upon sixty days having
passed since its submission.
Premise
In the following text, the below terms are intended to mean:
Company: LIBERTY LINES S.P.A –Via G. s. Vulpitta, 5 – 91100 Trapani c.f.: 01683020810 – VAT: 01920660816
Passenger: any person aboard a ship other than the commander, crew members, or other person employed
or occupied in any quality on board the ship for its services.
Ticket: a travel document proving the conclusion of the contract of carriage, being the travel ticket pursuant
to Article 396 of the Maritime Code.
Fares: a set of applicable charges, applied by the Company and approved by the competent Ministry.

Article 1 – Assumption of service
The Company assumes the carriage of passengers, luggage in accordance with the following rules that the
passenger, with the purchase of the ticket, implicitly declares to know, accept and observe. The excerpt of
the conditions governing the transportation on the rapid vessels of the Company is outlined on the ticket.
The text of the rules of this regulation is made available to users at the offices and agents of the Company
and from the onboard Commanders.

Article 2 – Ticket amount
The total amount of the ticket is comprised of the tariff plus any other dues shown separately. The rates
applied by the Company include VAT when due. For the tariffs, please referto the “Price List” of the Company,
which forms an integral part of this Regulation.
Article 3 – Children and youths
Children under 12 must be accompanied by adult passengers. For discounts based on age, please refer to
the price list.

Article 4 – Travel concessions
The Company grants travel concessions in the cases outlined in the price list. The concessions established in
favour of those so entitled are applicable to the rates excluding all accessories. For any passenger who has
the right to additional discounts, only the most favourable will be applied, given that the reductions are not
accumulable. Passengers who benefit from the reductions must present a document entitling them to the
reductions and are required to present it upon request to the staff onboard and/or the staff of the Company.
Passengers who do not have this document will be denied boarding and the price of the ticket purchased will
be reimbursed deducted from the penalties imposed by the transport conditions.

Article 5 – Tickets
To travel on the vessels of the Company, the passenger must have a regular ticket, which proves the
conclusion of the contract for the journey indicated on the ticket itself. Such tickets must be kept for the
entire duration of the trip and exhibited upon the request of the Company’s staff. Upon there being a check
by the personnel of the Company, those found to be without a regular passenger ticket will be required to
pay the full ticket price plus the dues for onboard payment as outlined in the price list.. Tickets for both oneway and round-trip journeys are valid only for the departures indicated therein. In the event of loss,
destruction or theft of the ticket, a new travel ticket must be purchased. Tickets may exceptionally be
requested onboard ferryboats, in which case, in addition to the travel cost, the dues for onboard payment
will also be owed as outlined on the price list. No discounts may be applied for tickets issued on board other
than those for residents, with those having the right to discounts and/or reductions of other types having to
request from the Company’s offices the difference between the applied rate and that to which they are
entitled.

Article 6 – Reservation
Request for reservation of seats can be made in a timely manner prior to departure at the Company’s ticket
offices at the port of shipment, at the licensed travel agencies and eventually via other channels occasionally
advertised by the Company. To be supplied upon making booking requests and/or ticket purchases is the
date and time of departure, the port of embarkation, the port of arrival, the number of passengers, and any
other useful detail concerning the identification of the applicant/s and the correct application of the tariffs.
A simple booking request, the reservation for which has not been previously confirmed by the purchase of a
ticket, does not in any way bind the Company, which is not responsible for any lack of places.

Article 7 – Boarding – Disembarkation – Time onboard
Passengers are required to present themselves at boarding, equipped with a regular ticket at least thirty
minutes before the departure of the fast ferry; After this deadline, boarding will not be guaranteed.
2nd paragraph – Rescinded.
Boarding, the time onboard and disembarkation of passengers is governed by the rules of law, the provisions
of the ship’s Command in relation to particular situations and the following provisions: Except as provided
for in the second paragraph of Article 192 of the Maritime Code, boarding of passengers manifestly affected
by serious illnesses or, in any event, being dangerous for the safety of navigation and for the safety of persons
aboard, is conditional by the authorisations given by the competent Health Authorities;
Even if there is no danger to the safety of navigation and the safety of persons aboard, the boarding of
passengers who are manifestly in physical condition so as to advise against travelling by sea, is subject to
obtaining medical certification authorising the effectuation of the journey, in the interest of the passengers
themselves;Passengers in a state of evident agitation or in an obvious and bothersome state of drunkenness will not be
permitted to board;For the sake of their own safety, passengers are required to comply with the security provisions provided by
means of signposts, audio messages, as well as what is directly communicated by the onboard staff.

Article 8 – Luggage Every passenger has the right to take with them 10 kg of hand-luggage free of charge.
Children paying half-price fare are entitled to half the allowance, being 5 kg. The personal effects that, for
the personal use of the passenger, are ordinarily carried in suitcases, travel bags, boxes and the like, are
considered and allowed as luggage. If luggage items of a different nature are included, the passenger must
double the fare price for the transport of these items, besides compensation for damages. Sample products
of business travellers up to a limit of 20 kg are also allowed as luggage. The Company shall not be liable for
any theft of any items and/or luggage left unattended. As regards the liability of the Company, the rules laid
down in Article 411 and 412 of the Maritime Code apply.

Article 9 – Legal claim of luggage The Company has the right to a legal claim of luggage for credits due from
passengers arising from the contract of carriage. Upon the passenger fulfilling their obligations, the Company
is required to return the luggage to the place specified in the contract. If the passenger fails to meet their
obligations, pursuant to Article 416 of the Code of Navigation, the Company has the right to proceed with
the sale of the baggage in accordance with the rules of the Italian Civil Code in force (Article 1515, 2797 of
the Italian Civil Code and 83 of the relevant provisions enacted).

Article 10 – Animals
Unless otherwise stipulated by law, the transport of dogs, cats and other small live animals is allowed,
accompanied by passengers. Dogs must be equipped with a leash and muzzle, whilst other small animals
must be placed in a cage or basket, to be taken care of by the passenger.. Exceptions are made for guide dogs
for sight-impaired persons. Owners are responsible for and must take care of the transportation of pets and
their maintenance. In addition, the transport of domestic animals accompanying passengers is regulated by
the sanitary provisions dictated by the competent authorities. The passenger is obligated to liberate the
Company from any responsibility and burden that may arise in this regard as a consequence of or due to
failure to comply with the aforementioned regulations and existing laws. The Company shall not be held
accountable for any injuries that the pets may suffer, if the causation arises from a cause not attributable
thereto. The transportation of other animals may only be effectuated on ferryboats exclusively utilising
specific vehicles, duly certified and on trips and on schedules coordinated with the Company in advance.
Article 12 – Collection of luggage No claim for compensation, loss or other damage suffered with regards to
luggage will be allowed if the state of the same is not acknowledged upon arrival, in contradiction with the
onboard Command and does not prove to be legitimately reported.

Article 13 – Prohibitions It is absolutely forbidden to: To uphold behaviours or attitudes that are or may be
causing disturbance or harassment to other passengers; Undertake on board the trade of seller, singer,
musician or the like and to offer services or accompaniment to passengers; Introduce into the lounge areas
animals or things that may cause disturbance to passengers or which are contrary to the rules of hygiene and
decorum, save for the exception laid out in the third paragraph of Article 10; Smoke in the internal areas of
the ship; Open and close the portholes and windows, and tamper with furniture and equipment on board,
for which passengers must exclusively refer to the ship’s personnel; Wear or carry within baggage any arms
or ammunition, which must be delivered to the ship’s Command upon embarking, to be returned only upon
arrival, except under the provisions in force governing the carrying of arms for Armed Forces personnel;
Throw objects of any kind into the sea;

Article 14 – Obstacle of nautical vessels – Cancellation of departure – Change of route – Delayed departure –
Early departure due to force majeure – Interruption to the journey
If the departure of the ship is prevented due to causes not attributable to the Company, the contract is
terminated, and the Company is obliged to return the price paid thereto (Article 402 of the Maritime Code).
Without prejudice to the existing interconnection between the various traffic regulations exercised by the
Company, Articles403, 404, 405 and 406 of the Maritime Code shall apply.

Article 15 – Passenger refusal – Failure to depart and interruption to the passenger’s journey – Refund
Renouncing of the trip must be communicated to the passenger via the following means: Up to two hours
prior to departure, via email at the following email address: rimborsi@libertylines.it at any of the Travel
Agents authorised by the Company, at the ticket desks, or at the port ticket offices; Up to 30 minutes before
departure, at the ticket office of the embarkation point. In this case, the contract is dissolved and the
passenger is entitled to a refund of the ticket with the application of the penalties determined in the following
percentages: 10% for cancellations up to the day before departure, 25% for cancellations on the day of
departure and up to 30 minutes before the same. Booking fees are never refundable. The eventual possibility
of communicating such renouncement also to subjects other than those indicated above will be disclosed in
illustrative material distributed by the Company. The right to reimbursement for a trip cancelled under the
terms indicated above is required, in any case, six months from the date of departure indicated on the ticket.
No refunds are due for travel not cancelled within the terms indicated above. If the passenger is forced to
interrupt their trip due to a cause for which they are not responsible, the passage price is due in proportion
to the utilised part of the journey. If the journey is interrupted by the passenger, the Company is not required
to refund the difference in the travel price for the unused portion (Article 406 of the Maritime Code).

Article 16 – Liability
The Commander is an officer of the judiciary police and, in that capacity, exercises the powers of Article221
et seq. of the Code of Criminal Procedures, in the event of offenses being committed on board during
navigation and may exercise their authority over all persons on board (crew and passengers). They have
disciplinary and policing powers for navigational security. The passenger, from the time of embarkation and
disembarkation, must comply with the orders of the onboard Command. What’s more, their behaviour must
prove to be in accordance with common diligence and prudence, monitoring the safety and integrity of
themselves, of the people and animals that are in their custody, and of the safety of their personal belongings,
and that so required by the weather and sea conditions during the trip. The Company is responsible for
passenger accidents that occur from the time of commencing boarding through to the disembarkation and
the loss or breakdown of the items the traveller carries with them if this proves to be due to events arising
from causes not imputable to them. Exception is made where the event results from causes not attributable
to the Company itself, from the passenger’s failure to comply with the provisions of the ship’s Command for
the safeguarding of human life at sea. Any eventual complaints will be settled directly between the parties
involved.

Article 17 – Prescription
The rights deriving from the contract of carriage of passengers and baggage are prescribed by the terms of
Article 418 of the Code of Navigation. In any case, without prejudice to the terms outlined in the preceding
point of this Article, a passenger who is liable for damages to his/her own person arising from occurrences
from the time of embarkation until he/she has completed the disembarkation, must still be reported to the
Command on board prior to the completion of the disembarkation.

Article 18 – Complaints
Whereby a passenger detects deficiencies or irregularities in the service rendered by the Company may
communicate such to the Command on board or to the management of the company.

Article 19 – Protection of personal data
Pursuant to Article 13 of Legislative Decree no. 196 of 30th June 2003, concerning provisions on the
protection of personal data, the Company, as a data controller, declares that the personal data provided by
the passenger will be processed for purposes strictly connected to the management of the contractual
relationship and the provision of services, including through IT systems, suitable for ensuring their security
and confidentiality.

Article 20 – Jurisdiction Revoked

Article 21 – Referral For anything else not covered by these transport conditions, that laid out in the Code of
Navigation, the Maritime Code and other applicable laws prevails.

Last update: 02/04/2025
Source: General terms and conditions of carriage for passengers PDF